Careone at Ridgewood Avenue
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 357 Google reviews
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What this means for your family
This facility is highly regarded for short-term post-surgical rehabilitation, with many patients praising the therapy team and cleanliness. However, families of residents requiring high-acuity or long-term care should be aware of consistent reports regarding weekend staffing shortages and slow response times. We recommend visiting during off-hours to observe staffing levels firsthand.
Google Reviews
Google Reviews
357 reviews on Google“CareOne at Ridgewood Avenue receives high praise from short-term rehab patients for its cleanliness, professional therapy teams, and attentive concierge staff, particularly Annette. However, family members of long-term or high-acuity residents report significant concerns regarding understaffing, slow response times for basic needs, and inconsistent communication from nursing leadership.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Highly effective physical and occupational therapy
- Warm, attentive concierge and support staff
- Smooth admission and discharge processes
Concerns
- Slow response times for call bells and basic needs (mentioned by 7 reviewers)
- Inadequate staffing levels, especially on weekends and nights (mentioned by 5 reviewers)
- Poor communication regarding medical status and medication changes (mentioned by 4 reviewers)
- Inconsistent dietary/meal service (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 176 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1It's great to see how clean and well-maintained the facility is; how does the team ensure this level of care is maintained during the night and weekend shifts?
- 2We've heard wonderful things about your therapy programs; could you tell us more about how the physical and occupational therapists work with residents on a daily basis?
- 3How does the nursing staff communicate important updates regarding medication changes or shifts in medical status to family members?
- 4What is the process for responding to call bells, and how do you ensure residents' basic needs are met promptly throughout the day?
- 5Could you describe what a typical daily schedule looks like for residents, including meal services and social activities?
- 6How is the specialized care structured for residents who may need extra support with memory care needs?
Personalized based on this facility's data
Key Review Excerpts
“The rehabilitation facility is kept clean, does not have an odor like other facilities do, and is staffed by many good people.”
“The caregivers are so patient & kind with the rehab patients. Even when some dementia patients are unhappy & difficult, the caregivers handled the interactions calmly & professionally.”
“My dad had a good experience here! Annette was very sweet and helpful throughout my dad’s stay!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
8
measures
7
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents with pressure sores (bedsores)
Residents needing more daily help over time
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has significant fire safety concerns, with recurring deficiencies in fire protection systems, exit safety, and smoke detection across multiple surveys. One family filed a complaint about medical record privacy that was substantiated. While all issues were reportedly corrected, the repeated fire safety violations and persistent problems with respiratory care suggest ongoing operational challenges that families should discuss during visits.
Jun 4, 2025Routine16
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Jun 4, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Sep 28, 2023Routine9
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jun 30, 2021Routine1
Egress Deficiencies
Install proper backup exit lighting.
Federal Penalties
Fine
Jun 4, 2025
$16,149
Ownership & Operations
Who Operates This Facility
Careone at Ridgewood Avenue
for profit
Chain Affiliation
Careone
37 facilities nationwide
Chain avg rating: 3.4/5 · Rank 35 of 37
Ownership & Management
Owners
Care One LLC
Owner · Organization
Des 2009 Gst Trust
Owner (parent company) · Organization
Des Holding Co., INC.
Owner (parent company) · Organization
Des-C 2009 Grat
Owner (parent company) · Organization
Straus, Daniel
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
357 reviews from families & visitors
Official Website
Visit care-one.com
Medicare data downloads
Original nursing home datasets
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