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Nursing HomeMedicaid Investigative

Ridgewood Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

330 Franklin Tpk, Ridgewood, NJ 0745090 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.2/5

based on 58 Google reviews

5
4
3
2
1
Ridgewood Center Nursing Home in Ridgewood, NJ — Street View
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4/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (23 vs median 7)

Bottom 25% in NJ · Below recommended RN staffing · Worst in GENESIS HEALTHCARE chain · No penalties on record

Source: Medicare data

What this means for your family

While many families report positive experiences with the therapy and admissions teams, there is a consistent pattern of complaints regarding understaffing and medication management. We strongly recommend that you visit during a weekend or evening shift to observe staffing levels firsthand and ask the administration specifically how they handle medication reorders and communication with family members.

Google Reviews

Google Reviews

58 reviews on Google
Ridgewood Center receives polarized feedback, with many families praising the compassionate nursing staff and helpful admissions team, while others report serious concerns regarding chronic understaffing and poor communication. While some residents experience excellent rehab and attentive care, multiple reviewers highlight issues with cleanliness, medication delays, and the neglect of personal belongings. Families should be aware that experiences appear highly inconsistent depending on the wing and shift.

Quality Themes

Tap a score for details
Food2.0Staff7.0Clean5.0Activities2.0Meds3.0MemoryN/AComms3.0ValueN/A

Strengths

  • Compassionate and friendly nursing staff
  • Helpful and professional admissions team
  • Effective physical therapy department
  • Clean and welcoming common areas

Concerns

  • Chronic understaffing leading to delayed care (mentioned by 5 reviewers)
  • Poor communication with administration and doctors (mentioned by 3 reviewers)
  • Lost or damaged personal belongings and clothing (mentioned by 2 reviewers)
  • Medication management and reordering delays (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'20(3)'22(5)'24(17)'26(15)

Distribution · 82 analyzed

5
60
4
3
3
6
2
2
1
11

How They Respond to Reviews

80%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed that the facility is quite active in responding to family feedback online; how do you incorporate that family input into your daily operations and care planning?
  • 2Given the current staffing levels, what specific protocols do you have in place to ensure that residents receive timely assistance when they press their call lights?
  • 3We understand that managing personal items can be a challenge in a facility of this size; what systems do you use to track and prevent the loss of clothing or personal belongings?
  • 4Could you walk us through your current process for medication management and reordering to ensure that there are no gaps in a resident's daily prescriptions?
  • 5I see that the physical therapy department is highly regarded here; how do you integrate those therapy goals into the resident's overall daily routine and activity schedule?
  • 6What steps is the administration taking to improve communication with families regarding changes in a resident's health status or care plan?

Personalized based on this facility's data


Key Review Excerpts

I could not give the place a 5-star rating because I felt the nursing and nurses aide staff were stretched thin far more than humanly possible.

Rehab patient · 2022☆☆☆☆

They are Always understaffed and especially when it comes to nurses their has many, many, many days that there is only one nurse for the whole East Wing which is a huge dis-service to the patients & nurses.

Long-term resident's family · 2023☆☆☆☆

Pain medications are often hiyrs late and sometimes have not bern reordered in a timely manner. Some staff lack bedside manners.

Family member · 2026★★★☆☆
Source: 58 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.60hrs
79%
Registered nurses for medical care
Total Nursing
3.04hrs
74%
All nurses + aides combined
Staff Turnover
48%
Lower is better (< 30% = good)
RN Turnover
46%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

9

measures

Worse Than Avg

5

measures

Mixed Results

3

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility6.2%
Better than Avg
Here
6.2%
US
19.4%
NJ
15.7%
Bergen
16.1%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility21.7%
Worse than Avg
Here
21.7%
US
15.4%
NJ
12.7%
Bergen
14.7%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.3%
Better than Avg
Here
99.3%
US
93.4%
NJ
93.0%
Bergen
94.8%
🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility2.8%
Better than Avg
Here
2.8%
US
4.9%
NJ
5.7%
Bergen
7.6%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
NJ
97.2%
Bergen
96.2%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility13.4%
Mixed vs Avgs
Here
13.4%
US
15.3%
NJ
9.1%
Bergen
11.7%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility92.0%
Better than Avg
Here
92.0%
US
79.7%
NJ
80.1%
Bergen
79.3%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility72.5%
Worse than Avg
Here
72.5%
US
81.8%
NJ
78.7%
Bergen
83.8%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.0%
Worse than Avg
Here
2.0%
US
1.6%
NJ
1.2%
Bergen
1.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

23deficiencies
Well above state avg (8.5)
6 complaint-triggered

Ridgewood Center has 69 deficiencies across 3 surveys with families filing 6 complaint reports regarding nursing staff adequacy, medication management, and care quality. Recurring issues include fire safety violations, resident rights concerns, medication oversight problems, and infection control gaps. While all deficiencies show correction dates, persistent problems across multiple surveys in fire safety, nursing staffing, and medication management suggest ongoing operational challenges that warrant careful consideration.

Apr 10, 2025Routine
31
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0835Potential for harm · WidespreadCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0015Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Address subsistence needs for staff and patients.

0222Potential for harm · WidespreadCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0225Potential for harm · WidespreadCorrected

Egress Deficiencies

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

0281Potential for harm · WidespreadCorrected

Egress Deficiencies

Install proper backup exit lighting.

0293Potential for harm · WidespreadCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0321Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0363Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0374Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0532Potential for harm · WidespreadCorrected

Services Deficiencies

Have a properly installed and maintained dumbwaiter or escalator.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0911Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the installation and maintenance of electrical systems.

0923Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0730Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0758Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0919Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0732Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0868Potential for harm · IsolatedCorrected

Administration Deficiencies

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0887Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

0941Potential for harm · IsolatedCorrected

Administration Deficiencies

Develop, implement, and/or maintain an effective training program that includes effective communications for direct care staff members.

0942Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that staff members are educated on resident rights and facility responsibilities to properly care for its residents.

0944Potential for harm · IsolatedCorrected

Administration Deficiencies

Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.

0947Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

Apr 10, 2025Complaint
4
0584Potential for harm · WidespreadCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0660Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Plan the resident's discharge to meet the resident's goals and needs.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Dec 8, 2023Routine
13
0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0911Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the installation and maintenance of electrical systems.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0712Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that the resident and his/her doctor meet face-to-face at all required visits.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

Dec 8, 2023Complaint
2
0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Mar 11, 2022Routine
19
0730Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0835Potential for harm · WidespreadCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0867Potential for harm · WidespreadCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0561Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0886Potential for harm · PatternCorrected

Infection Control Deficiencies

Perform COVID19 testing on residents and staff.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0559Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.

0563Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to receive visitors of his or her choosing, at the time of his or her choosing.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0732Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

0882Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.

0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0885Minimal · WidespreadCorrected

Infection Control Deficiencies

Report COVID19 data to residents and families.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Ridgewood Center

Organization Type

for profit

Chain Affiliation

Chain Name

Genesis Healthcare

Chain Size

187 facilities nationwide

Chain avg rating: 2.4/5 · Rank 173 of 188 (Worst)

Ownership & Management

Owners

Genesis Nj Holdings LLC

Owner · Organization

100%

Genesis Healthcare LLC

Owner (parent company) · Organization

Genesis Operations LLC

Owner (parent company) · Organization

Key personnel

Schmidt, JosephW-2 Managing EmployeeSurapaneni, PurushothamW-2 Managing EmployeeBerg, MichaelOfficer / DirectorBridgeford, LauraOfficer / DirectorMendelson, AviOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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