Family of Caring Healthcare at Ridgewood
Strong Medicare quality ratings; families often praise warm, attentive, and compassionate nursing staff. Still worth an in-person visit.
based on 258 Google reviews

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What this means for your family
This facility is highly regarded for its short-term rehabilitation services, with many families reporting successful recoveries and attentive care. However, there is a clear disparity between the experiences of rehab patients and long-term residents; families should conduct a thorough tour of the specific unit where their loved one will reside and ask direct questions about communication protocols and weekend staffing ratios.
Google Reviews
Google Reviews
258 reviews on Google“Family of Caring Healthcare at Ridgewood receives high praise for its clean, modern facility and a dedicated, compassionate staff that frequently makes families feel like they are part of a community. While many families report excellent rehabilitation outcomes and attentive nursing care, a recurring subset of reviews highlights serious concerns regarding communication, neglect, and inconsistent care standards, particularly for long-term residents compared to short-term rehab patients.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive, and compassionate nursing staff
- Clean, modern, and well-maintained facility
- Effective and motivating physical/occupational therapy
- Responsive and helpful administrative team
Concerns
- Poor communication and lack of responsiveness from nursing staff (mentioned by 6 reviewers)
- Neglect of basic hygiene and cleanliness in long-term care areas (mentioned by 4 reviewers)
- Inconsistent medication management and medical oversight (mentioned by 3 reviewers)
- Slow response times to call buttons (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 171 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve the daily experience for residents?
- 2Could you walk me through the current process for ensuring consistent communication between the nursing staff and family members regarding a resident's daily health status?
- 3With the facility maintaining a high standard of cleanliness in many areas, what specific protocols are in place to ensure that level of hygiene is consistently met in the long-term care wings?
- 4How does your nursing team manage the medication administration process to ensure accuracy and timely delivery for residents?
- 5What is the typical response time for a resident using their call button, and how is that monitored to ensure staff are attending to needs promptly?
- 6Beyond the physical and occupational therapy programs, what kind of social activities or events are available to keep residents engaged and connected with one another on a daily basis?
Personalized based on this facility's data
Key Review Excerpts
“The rehab team truly changed my recovery experience. Rob, Mark, and Christine, Marilou, Naomi along with everyone in the rehabilitation department, showed so much patience, encouragement, and genuine care.”
“The name 'Family Caring' is exactly what it means...we all felt like family was taking care of mom and when we visited we were treated like family by all.”
“My father-in-law was a strong man, a Doctor Who spent his entire life helping others. He deserved the same dignity, compassion, and intensive he gave his own patience. Unfort”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Family of Caring Healthcare at Ridgewood has 31 deficiencies across three surveys, with recurring issues in fire safety systems, care planning and assessments, and nursing services. The facility shows ongoing challenges with building safety features like exit signs, smoke detection, and fire alarms appearing in multiple surveys. While all deficiencies have correction dates, the pattern of repeated fire safety violations across surveys raises concerns about sustained compliance.
May 5, 2025Routine15
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Egress Deficiencies
Install proper backup exit lighting.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Mar 2, 2023Routine14
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure precautions for handling oxygen cylinders and equipment are correctly followed.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Administration Deficiencies
Provide or obtain x-rays/tests when ordered and promptly tell the ordering practitioner of the results.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Mar 4, 2021Routine2
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Family of Caring Healthcare at Ridgewood
for profit
Chain Affiliation
Family of Caring Healthcare
8 facilities nationwide
Chain avg rating: 3.6/5 · Rank 1 of 8 (Best)
Ownership & Management
Owners
Family of Caring Healthcare at Ridgewood, LLC
Owner · Organization
Friedman, Nathan
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
258 reviews from families & visitors
Official Website
Visit familyofcaring.com
Medicare data downloads
Original nursing home datasets
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