Strong Medicare quality ratings; public reviewers often praise warm, attentive, and compassionate nursing staff. Still worth an in-person visit.
based on 271 Google reviews

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Family of Caring Healthcare at Ridgewood has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: warm, attentive, and compassionate nursing staff and clean, modern, and well-maintained facility. Review the component ratings and current source records before deciding.
Family of Caring Healthcare at Ridgewood receives high praise for its clean, modern facility and a dedicated, compassionate staff that frequently makes families feel like they are part of a community. While many families report excellent rehabilitation outcomes and attentive nursing care, a recurring subset of reviews highlights serious concerns regarding communication, neglect, and inconsistent care standards, particularly for long-term residents compared to short-term rehab patients.
Quality Themes
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Concerns
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Distribution · 185 analyzed
This facility actively engages with reviewer feedback.
Personalized based on this facility's data
Key Review Excerpts
“The rehab team truly changed my recovery experience. Rob, Mark, and Christine, Marilou, Naomi along with everyone in the rehabilitation department, showed so much patience, encouragement, and genuine care.”
“The name 'Family Caring' is exactly what it means...we all felt like family was taking care of mom and when we visited we were treated like family by all.”
“My father-in-law was a strong man, a Doctor Who spent his entire life helping others. He deserved the same dignity, compassion, and intensive he gave his own patience. Unfort”
This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Family of Caring Healthcare at Ridgewood has 31 deficiencies across three surveys, with recurring issues in fire safety systems, care planning and assessments, and nursing services. The facility shows ongoing challenges with building safety features like exit signs, smoke detection, and fire alarms appearing in multiple surveys. While all deficiencies have correction dates, the pattern of repeated fire safety violations across surveys raises concerns about sustained compliance.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Egress Deficiencies
Install proper backup exit lighting.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure precautions for handling oxygen cylinders and equipment are correctly followed.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Administration Deficiencies
Provide or obtain x-rays/tests when ordered and promptly tell the ordering practitioner of the results.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Family of Caring Healthcare at Ridgewood
for profit
Family of Caring Healthcare
8 facilities nationwide
Chain avg rating: 3.6/5 · Rank 1 of 8 (Highest rating)
Owners
Family of Caring Healthcare at Ridgewood, LLC
Owner · Organization
Friedman, Nathan
Owner
Key personnel
Contact this facility directly and verify the details that matter most to your family.
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