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Nursing HomeMedicaid Top Rated

Family of Caring Healthcare at Ridgewood

Strong Medicare quality ratings; families often praise warm, attentive, and compassionate nursing staff. Still worth an in-person visit.

304 S. Van Dien Ave, Ridgewood, NJ 0745096 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.4/5

based on 258 Google reviews

5
4
3
2
1
Family of Caring Healthcare at Ridgewood Nursing Home in Ridgewood, NJ — Street View
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What this means for your family

This facility is highly regarded for its short-term rehabilitation services, with many families reporting successful recoveries and attentive care. However, there is a clear disparity between the experiences of rehab patients and long-term residents; families should conduct a thorough tour of the specific unit where their loved one will reside and ask direct questions about communication protocols and weekend staffing ratios.

Google Reviews

Google Reviews

258 reviews on Google
Family of Caring Healthcare at Ridgewood receives high praise for its clean, modern facility and a dedicated, compassionate staff that frequently makes families feel like they are part of a community. While many families report excellent rehabilitation outcomes and attentive nursing care, a recurring subset of reviews highlights serious concerns regarding communication, neglect, and inconsistent care standards, particularly for long-term residents compared to short-term rehab patients.

Quality Themes

Tap a score for details
Food8.0Staff8.0Clean7.0Activities8.0Meds3.0MemoryN/AComms4.0ValueN/A

Strengths

  • Warm, attentive, and compassionate nursing staff
  • Clean, modern, and well-maintained facility
  • Effective and motivating physical/occupational therapy
  • Responsive and helpful administrative team

Concerns

  • Poor communication and lack of responsiveness from nursing staff (mentioned by 6 reviewers)
  • Neglect of basic hygiene and cleanliness in long-term care areas (mentioned by 4 reviewers)
  • Inconsistent medication management and medical oversight (mentioned by 3 reviewers)
  • Slow response times to call buttons (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2344.52023(24)4.82024(52)4.42025(69)4.92026(26)

Distribution · 171 analyzed

5
148
4
7
3
0
2
1
1
15
13 reviews posted between Jun 30, 2025Jul 4, 2025 · 12 were 5-star

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve the daily experience for residents?
  • 2Could you walk me through the current process for ensuring consistent communication between the nursing staff and family members regarding a resident's daily health status?
  • 3With the facility maintaining a high standard of cleanliness in many areas, what specific protocols are in place to ensure that level of hygiene is consistently met in the long-term care wings?
  • 4How does your nursing team manage the medication administration process to ensure accuracy and timely delivery for residents?
  • 5What is the typical response time for a resident using their call button, and how is that monitored to ensure staff are attending to needs promptly?
  • 6Beyond the physical and occupational therapy programs, what kind of social activities or events are available to keep residents engaged and connected with one another on a daily basis?

Personalized based on this facility's data


Key Review Excerpts

The rehab team truly changed my recovery experience. Rob, Mark, and Christine, Marilou, Naomi along with everyone in the rehabilitation department, showed so much patience, encouragement, and genuine care.

Rehab patient · 2025★★★★★

The name 'Family Caring' is exactly what it means...we all felt like family was taking care of mom and when we visited we were treated like family by all.

Long-term resident's family · 2024★★★★★

My father-in-law was a strong man, a Doctor Who spent his entire life helping others. He deserved the same dignity, compassion, and intensive he gave his own patience. Unfort

Long-term resident's family · 2025★★★★★
Source: 258 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.28hrs
OK
Registered nurses for medical care
Total Nursing
4.58hrs
OK
All nurses + aides combined
Staff Turnover
36%
Lower is better (< 30% = good)
RN Turnover
14%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

11

measures

Worse Than Avg

3

measures

Mixed Results

3

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility8.2%
Better than Avg
Here
8.2%
US
19.5%
NJ
18.9%
Bergen
18.2%
😔

Residents with depression symptoms

↓ Lower is better
This Facility5.0%
Better than Avg
Here
5.0%
US
12.1%
NJ
11.7%
Bergen
13.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
NJ
93.0%
Bergen
94.7%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility9.2%
Better than Avg
Here
9.2%
US
15.5%
NJ
12.7%
Bergen
15.2%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility14.8%
Mixed vs Avgs
Here
14.8%
US
15.3%
NJ
9.1%
Bergen
11.6%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility9.0%
Better than Avg
Here
9.0%
US
14.4%
NJ
9.2%
Bergen
11.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.1%
Better than Avg
Here
99.1%
US
81.8%
NJ
78.7%
Bergen
82.8%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility92.6%
Better than Avg
Here
92.6%
US
79.8%
NJ
80.1%
Bergen
79.3%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.5%
Worse than Avg
Here
2.5%
US
1.6%
NJ
1.2%
Bergen
1.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

5deficiencies
Near state avg (8.5)

Family of Caring Healthcare at Ridgewood has 31 deficiencies across three surveys, with recurring issues in fire safety systems, care planning and assessments, and nursing services. The facility shows ongoing challenges with building safety features like exit signs, smoke detection, and fire alarms appearing in multiple surveys. While all deficiencies have correction dates, the pattern of repeated fire safety violations across surveys raises concerns about sustained compliance.

May 5, 2025Routine
15
0037Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish staff and initial training requirements.

0222Potential for harm · WidespreadCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0225Potential for harm · WidespreadCorrected

Egress Deficiencies

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

0281Potential for harm · WidespreadCorrected

Egress Deficiencies

Install proper backup exit lighting.

0293Potential for harm · WidespreadCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0341Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install a fire alarm system that can be heard throughout the facility.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0347Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly provide smoke detection systems in areas open to corridors.

0531Potential for harm · WidespreadCorrected

Services Deficiencies

Have elevators that firefighters can control in the event of a fire.

0911Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the installation and maintenance of electrical systems.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0711Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Mar 2, 2023Routine
14
0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0641Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0293Potential for harm · PatternCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0929Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure precautions for handling oxygen cylinders and equipment are correctly followed.

0661Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0728Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.

0732Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0777Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide or obtain x-rays/tests when ordered and promptly tell the ordering practitioner of the results.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0882Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.

Mar 4, 2021Routine
2
0658Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Family of Caring Healthcare at Ridgewood

Organization Type

for profit

Chain Affiliation

Chain Name

Family of Caring Healthcare

Chain Size

8 facilities nationwide

Chain avg rating: 3.6/5 · Rank 1 of 8 (Best)

Ownership & Management

Owners

Family of Caring Healthcare at Ridgewood, LLC

Owner · Organization

Friedman, Nathan

Owner

Key personnel

Friedman, EdwardOfficer / DirectorFriedman, EdwardManager
Source: Medicare provider data

Contact

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References & Resources

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