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Limited public data on The Orchards at Canterbury Village. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 187 Google reviews
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Every family's needs are unique. We encourage you to visit The Orchards at Canterbury Village in person, speak with staff and current residents' families, and trust your instincts. The data on this page provides a starting point, but your personal impression matters most.
The Orchards at Canterbury Village receives highly polarized reviews, with long-term independent living residents often praising the beautiful grounds, social activities, and friendly community. However, families of short-term rehab and skilled nursing patients frequently report severe neglect, including long wait times for call buttons, poor hygiene management, and significant communication failures. Prospective families should carefully distinguish between the experiences of independent living residents and those requiring higher levels of clinical care.
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Distribution · 216 analyzed
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Key Review Excerpts
“My mother inlaw laid on the floor for hour and a half before someone came to help her she was never given her meds on time and she was always wet.. please check it out before putting you love one in there”
“The staff is amazing and in my opinion always went above and beyond with the residents. My dad received excellent care and loved participating in the many activities available for the residents.”
“Upon her check-in at 4 PM on Thursday, she was put in a bed and ignored for 14+ hours. She was left in a soiled diaper, not given any food, denied water, and her calls for help were ignored for over 14 hours.”
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
Recent investigations have identified serious safety concerns, including a resident eloping through a loose window and a failure to provide adequate supervision for a high-risk resident that resulted in a fall. Additionally, there have been documented delays in staff responding to resident call lights.
Resident eloped from the facility through a window that had become loose due to wear and tear; staff failed to maintain an organized program to provide protection and supervision.
Caregivers did not respond in a timely manner when residents activated their call lights.
Failure to maintain an organized program to provide protection and supervision, specifically regarding a resident who was a high fall risk and was found on the floor with a head injury.
Canterbury Village Mi Opco LLC
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Google Maps
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Google Reviews
187 reviews from families & visitors
Official Website
Visit canterburyonthelake.com
MI LARA — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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