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Assisted Living · Waterford, MI
5601 Hatchery Road, Waterford, MI 48329
Map location from our source data
About this listing
Catalog updated Aug 4, 2026. Current services and availability are unconfirmed.
Monthly cost
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Availability
We don't have live openings. Ask about current availability, waiting lists, and move-in timing.
Reported capacity: 32 residents. This is not the number of openings.
Contact information →Care & support
Usually offers housing and help with everyday tasks, such as bathing and dressing.
This describes the care category. Confirm support for your family member's needs.
Understand care types →Payment options
Payment details are not confirmed in our records. Ask about private pay, insurance, and assistance programs.
Your next step
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Public Google reviews reflect mixed experiences. Compare recent comments, ask how concerns are addressed, and visit to see whether the care meets your family’s needs. Online feedback is one perspective, not a clinical assessment.
The Orchards at Canterbury Village receives highly polarized reviews, with long-term independent living residents often praising the beautiful grounds, social activities, and friendly community. However, families of short-term rehab and skilled nursing patients frequently report severe neglect, including long wait times for call buttons, poor hygiene management, and significant communication failures. Prospective families should carefully distinguish between the experiences of independent living residents and those requiring higher levels of clinical care.
AI summaries of public opinions. These describe review sentiment, not verified care quality.
Staff are described as either 'superstars' or completely neglectful, indicating extreme inconsistency in training and care standards.
Families frequently cite an inability to reach staff or receive updates on their loved one's condition.
The facility is praised for its aesthetic beauty, but multiple reports of patients left in soiled clothing suggest poor hygiene standards in nursing care.
Independent living residents enjoy the food, while rehab patients frequently complain of cold meals and poor nutritional support.
Multiple reviewers consistently highlight the wide range of activities, social events, and beautiful grounds.
Multiple reports of late or missed medications and poor coordination of care.
Some families report excellent, compassionate care in the memory wing, while others report being asked to move their loved ones.
Reviewers express frustration at high costs paired with a perceived lack of basic care.
Scores range from 0 (negative) to 10 (positive). They are model interpretations of reviews and are not clinical, safety, or inspection ratings. Unmentioned topics are omitted.
Strengths
Concerns
Rating Trends
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Distribution · 216 analyzed
This facility actively engages with reviewer feedback.
Key Review Excerpts
“My mother inlaw laid on the floor for hour and a half before someone came to help her she was never given her meds on time and she was always wet.. please check it out before putting you love one in there”
“The staff is amazing and in my opinion always went above and beyond with the residents. My dad received excellent care and loved participating in the many activities available for the residents.”
“Upon her check-in at 4 PM on Thursday, she was put in a bed and ignored for 14+ hours. She was left in a soiled diaper, not given any food, denied water, and her calls for help were ignored for over 14 hours.”
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
Recent investigations have identified serious safety concerns, including a resident eloping through a loose window and a failure to provide adequate supervision for a high-risk resident that resulted in a fall. Additionally, there have been documented delays in staff responding to resident call lights.
Resident eloped from the facility through a window that had become loose due to wear and tear; staff failed to maintain an organized program to provide protection and supervision.
Caregivers did not respond in a timely manner when residents activated their call lights.
Failure to maintain an organized program to provide protection and supervision, specifically regarding a resident who was a high fall risk and was found on the floor with a head injury.
Canterbury Village Mi Opco LLC
Contact the provider directly when you feel ready. Have your questions handy and ask for answers in writing.
Confirm current status with MI Dept. of Licensing & Regulatory Affairs.
Google Maps
Photos, directions & neighborhood info
Google Reviews
187 reviews from families & visitors
Official Website
Visit canterburyonthelake.com
MI LARA — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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