The Orchards at Canterbury Village
Limited public data on The Orchards at Canterbury Village. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 178 Google reviews
Watch The Orchards at Canterbury Village
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
While the independent living section is highly regarded for its social atmosphere and beautiful grounds, the rehab and skilled nursing units have faced serious, repeated allegations of neglect. If you are considering this facility for a loved one needing high-level care, we strongly advise you to visit unannounced, specifically on a weekend, to observe response times and staffing levels yourself.
Google Reviews
Google Reviews
178 reviews on Google“The Orchards at Canterbury Village receives highly polarized reviews, with long-term independent living residents often praising the beautiful grounds, social activities, and friendly community. However, families of short-term rehab and skilled nursing patients frequently report severe neglect, including long wait times for call buttons, poor hygiene management, and significant communication failures. Prospective families should carefully distinguish between the experiences of independent living residents and those requiring higher levels of clinical care.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, well-maintained campus and grounds
- Active social calendar and variety of resident activities
- Strong independent living community atmosphere
- Compassionate and attentive staff in specific departments
Concerns
- Excessive wait times for call button responses (mentioned by 12 reviewers)
- Poor hygiene and failure to assist with toileting (mentioned by 9 reviewers)
- Lack of communication from staff and management (mentioned by 6 reviewers)
- Understaffing, particularly on weekends (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 208 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the active social calendar here, how do you ensure residents are encouraged and supported to participate in the various daily activities?
- 2Could you walk me through your current protocol for responding to call buttons, and how you ensure timely assistance for residents throughout the day and night?
- 3How does your team handle communication with family members regarding changes in a resident's daily care or health status?
- 4What specific steps are taken to ensure consistent, high-quality support for personal hygiene and toileting needs, especially during weekend shifts?
- 5Can you explain your process for medication management and how you ensure accuracy and consistency for residents who require daily assistance?
- 6With your beautiful campus and grounds, what opportunities are there for residents to safely enjoy the outdoor spaces independently or with family?
Personalized based on this facility's data
Key Review Excerpts
“My mother inlaw laid on the floor for hour and a half before someone came to help her she was never given her meds on time and she was always wet.. please check it out before putting you love one in there”
“The staff is amazing and in my opinion always went above and beyond with the residents. My dad received excellent care and loved participating in the many activities available for the residents.”
“Upon her check-in at 4 PM on Thursday, she was put in a bed and ignored for 14+ hours. She was left in a soiled diaper, not given any food, denied water, and her calls for help were ignored for over 14 hours.”
State Inspection History
State Inspections
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
Recent investigations have identified serious safety concerns, including a resident eloping through a loose window and a failure to provide adequate supervision for a high-risk resident that resulted in a fall. Additionally, there have been documented delays in staff responding to resident call lights.
Oct 6, 2025Complaint
Resident eloped from the facility through a window that had become loose due to wear and tear; staff failed to maintain an organized program to provide protection and supervision.
Nov 27, 2024Complaint
Caregivers did not respond in a timely manner when residents activated their call lights.
Nov 25, 2024Complaint
Failure to maintain an organized program to provide protection and supervision, specifically regarding a resident who was a high fall risk and was found on the floor with a head injury.
Ownership & Operations
Who Operates This Facility
Canterbury Village Mi Opco LLC
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
178 reviews from families & visitors
Official Website
Visit canterburyonthelake.com
Medicare data downloads
Original nursing home datasets
MI LARA — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
The Orchards at Canterbury on the Lake
< 1 miNursing Home · Waterford, MI
The Mendelson Home
2.2 miAssisted Living · Waterford, MI
Lourdes Rehabilitation and Healthcare Center
2.3 miNursing Home · Waterford, MI
Independence Village of Waterford
2.7 miAssisted Living · Waterford, MI
Wellbridge of Clarkston
5.5 miNursing Home · Clarkston, MI
Quality Afc #2
5.5 miAssisted Living · Pontiac, MI