Care One at Essex Park
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 131 Google reviews

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What this means for your family
This facility offers strong physical and occupational therapy, which many families find beneficial for short-term recovery. However, due to recurring reports of slow response times and communication gaps, we strongly advise that you visit frequently and maintain direct contact with the nursing staff to ensure your loved one's needs are being met.
Google Reviews
Google Reviews
131 reviews on Google“CareOne at Essex Park receives highly polarized feedback, with many families praising the rehabilitation therapy team and specific nursing staff for their compassion. However, a significant number of reviewers report serious concerns regarding neglect, slow response times to call lights, and poor communication from administration. Families should be aware that experiences appear to vary significantly depending on the unit and the specific staff assigned.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Compassionate and attentive individual nurses and aides
- Clean and well-maintained facility environment
- Helpful social services team
Concerns
- Slow or non-existent response to call lights (mentioned by 7 reviewers)
- Poor communication and lack of responsiveness from administration (mentioned by 5 reviewers)
- Inadequate staffing levels leading to neglect (mentioned by 6 reviewers)
- Poor quality or nutritional value of food (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 135 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given that physical and occupational therapy are noted as strengths here, how do you integrate these services into a resident's daily routine to ensure they stay active?
- 2I noticed that staffing levels are a key focus; what is your current process for ensuring call lights are answered promptly, especially during shift changes or busy periods?
- 3How does your administrative team facilitate regular updates with families to ensure we stay informed about our loved one's care and any changes in their health status?
- 4Could you walk me through how the dining experience is managed, and how you ensure that meals meet both the nutritional needs and personal preferences of the residents?
- 5I see that you actively engage with feedback online; how do you use that input to make tangible improvements to the daily experience for residents and their families?
- 6In the event of a medical concern or emergency, what is the specific protocol for notifying family members and coordinating with the resident's primary physician?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapy was superb. The team was knowledgeable, attentive, and truly committed to helping me regain strength and mobility.”
“The nurses/aids never responded to the call bells. When my roommate had to use the bed pan, the aids rinsed it our in our bathroom sink.”
“I was never informed when the initial meeting would take place to discuss the plan of action - it was only a few days after when I inquired that I was told it would take place...in three weeks.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
7
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has 26 deficiencies across 3 surveys with no family complaints on record, indicating issues were identified through routine inspections. The most recurring problems involve fire safety systems, medication management, and care planning. All deficiencies have correction dates from the facility, suggesting active efforts to address issues, though fire safety concerns appeared in multiple surveys indicating some persistent challenges with building systems.
Apr 16, 2025Routine7
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
May 2, 2024Routine8
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Nursing and Physician Services Deficiencies
Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Mar 1, 2023Routine11
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Federal Penalties
Fine
May 2, 2024
$35,968
Ownership & Operations
Who Operates This Facility
Care One at Essex Park
for profit
Chain Affiliation
Careone
37 facilities nationwide
Chain avg rating: 3.4/5 · Rank 9 of 37 (Best)
Ownership & Management
Owners
Thci of Massachusetts, LLC
Owner · Organization
Care Realty, LLC
Owner (parent company) · Organization
Des-I 2016 Grat
Owner (parent company) · Organization
Straus, Daniel
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
131 reviews from families & visitors
Official Website
Visit care-one.com
Medicare data downloads
Original nursing home datasets
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