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Nursing HomeMedicaid Top Rated

Care One at Essex Park

Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.

265 Essex Street, Beverly, MA 01915202 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.0/5

based on 131 Google reviews

5
4
3
2
1
Care One at Essex Park Nursing Home in Beverly, MA — Street View
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What this means for your family

This facility offers strong physical and occupational therapy, which many families find beneficial for short-term recovery. However, due to recurring reports of slow response times and communication gaps, we strongly advise that you visit frequently and maintain direct contact with the nursing staff to ensure your loved one's needs are being met.

Google Reviews

Google Reviews

131 reviews on Google
CareOne at Essex Park receives highly polarized feedback, with many families praising the rehabilitation therapy team and specific nursing staff for their compassion. However, a significant number of reviewers report serious concerns regarding neglect, slow response times to call lights, and poor communication from administration. Families should be aware that experiences appear to vary significantly depending on the unit and the specific staff assigned.

Quality Themes

Tap a score for details
Food3.0Staff6.0Clean7.0ActivitiesN/AMeds2.0Memory5.0Comms3.0ValueN/A

Strengths

  • Highly effective physical and occupational therapy
  • Compassionate and attentive individual nurses and aides
  • Clean and well-maintained facility environment
  • Helpful social services team

Concerns

  • Slow or non-existent response to call lights (mentioned by 7 reviewers)
  • Poor communication and lack of responsiveness from administration (mentioned by 5 reviewers)
  • Inadequate staffing levels leading to neglect (mentioned by 6 reviewers)
  • Poor quality or nutritional value of food (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

234'18(7)'20(5)'22(13)'24(14)'26(58)

Distribution · 135 analyzed

5
95
4
4
3
4
2
7
1
25
48 reviews posted between Mar 27, 2026Mar 28, 2026 · 48 were 5-star

How They Respond to Reviews

13%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Given that physical and occupational therapy are noted as strengths here, how do you integrate these services into a resident's daily routine to ensure they stay active?
  • 2I noticed that staffing levels are a key focus; what is your current process for ensuring call lights are answered promptly, especially during shift changes or busy periods?
  • 3How does your administrative team facilitate regular updates with families to ensure we stay informed about our loved one's care and any changes in their health status?
  • 4Could you walk me through how the dining experience is managed, and how you ensure that meals meet both the nutritional needs and personal preferences of the residents?
  • 5I see that you actively engage with feedback online; how do you use that input to make tangible improvements to the daily experience for residents and their families?
  • 6In the event of a medical concern or emergency, what is the specific protocol for notifying family members and coordinating with the resident's primary physician?

Personalized based on this facility's data


Key Review Excerpts

The physical therapy was superb. The team was knowledgeable, attentive, and truly committed to helping me regain strength and mobility.

Rehab patient · 2025★★★★★

The nurses/aids never responded to the call bells. When my roommate had to use the bed pan, the aids rinsed it our in our bathroom sink.

Rehab patient · 2022☆☆☆☆

I was never informed when the initial meeting would take place to discuss the plan of action - it was only a few days after when I inquired that I was told it would take place...in three weeks.

Long-term resident's family · 2018☆☆☆☆
Source: 131 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.44hrs
59%
Registered nurses for medical care
Total Nursing
3.61hrs
88%
All nurses + aides combined
Staff Turnover
32%
Lower is better (< 30% = good)
RN Turnover
38%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

9

measures

Worse Than Avg

7

measures

Mixed Results

1

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.6%
Better than Avg
Here
0.6%
US
12.1%
MA
13.7%
Essex
18.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility27.5%
Worse than Avg
Here
27.5%
US
15.5%
MA
21.3%
Essex
23.0%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility28.2%
Worse than Avg
Here
28.2%
US
19.5%
MA
19.4%
Essex
19.3%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility84.7%
Worse than Avg
Here
84.7%
US
93.4%
MA
92.4%
Essex
93.4%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility8.9%
Better than Avg
Here
8.9%
US
14.4%
MA
16.9%
Essex
13.6%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility15.6%
Better than Avg
Here
15.6%
US
19.4%
MA
21.4%
Essex
21.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility69.3%
Worse than Avg
Here
69.3%
US
81.8%
MA
77.6%
Essex
82.6%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility74.0%
Worse than Avg
Here
74.0%
US
79.8%
MA
77.7%
Essex
82.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.6%
Worse than Avg
Here
1.6%
US
1.6%
MA
1.3%
Essex
1.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

0deficiencies
1penalties
Well below state avg (8.9)
$35,968 in fines
Clean record — no deficiencies

This facility has 26 deficiencies across 3 surveys with no family complaints on record, indicating issues were identified through routine inspections. The most recurring problems involve fire safety systems, medication management, and care planning. All deficiencies have correction dates from the facility, suggesting active efforts to address issues, though fire safety concerns appeared in multiple surveys indicating some persistent challenges with building systems.

Apr 16, 2025Routine
7
0222Potential for harm · WidespreadCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0311Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0531Potential for harm · PatternCorrected

Services Deficiencies

Have elevators that firefighters can control in the event of a fire.

0911Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the installation and maintenance of electrical systems.

May 2, 2024Routine
8
0692Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0693Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0710Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Mar 1, 2023Routine
11
0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Federal Penalties

Fine

May 2, 2024

$35,968

Ownership & Operations

Who Operates This Facility

Owner / Operator

Care One at Essex Park

Organization Type

for profit

Chain Affiliation

Chain Name

Careone

Chain Size

37 facilities nationwide

Chain avg rating: 3.4/5 · Rank 9 of 37 (Best)

Ownership & Management

Owners

Thci of Massachusetts, LLC

Owner · Organization

Care Realty, LLC

Owner (parent company) · Organization

Des-I 2016 Grat

Owner (parent company) · Organization

Straus, Daniel

Owner (parent company)

Key personnel

Baruch, DavidW-2 Managing EmployeeBaruch, DavidOfficer / DirectorHealthbridge Management LLCManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

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