See every facility — official ratings, family reviews, no referral fees.
Nursing HomeMedicaid

New England Homes for the Deaf, INC

Strong Medicare quality ratings; families often praise proficiency in american sign language (asl). Still worth an in-person visit.

154 Water Street, Danvers, MA 0192381 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.5/5

based on 32 Google reviews

5
4
3
2
1
New England Homes for the Deaf, INC Nursing Home in Danvers, MA — Street View
Street View

Watch New England Homes for the Deaf, INC

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

What this means for your family

This facility is uniquely positioned to serve the deaf community, with staff who are fluent in ASL and provide engaging activities. However, because there are serious reports of unprofessional staff behavior, we strongly recommend visiting during different shifts to observe staff-resident interactions firsthand and speaking directly with current residents if possible.

Google Reviews

Google Reviews

32 reviews on Google
New England Homes for the Deaf is frequently praised for its specialized ability to communicate with residents using American Sign Language, creating a supportive environment for the deaf community. While many families report a warm, caring atmosphere and strong activity programming, there are serious allegations from some reviewers regarding unprofessional staff behavior and poor treatment of residents. Prospective families should weigh the facility's unique cultural competency against these concerning reports of staff conduct.

Quality Themes

Tap a score for details
FoodN/AStaff7.0Clean9.0Activities10.0MedsN/AMemoryN/AComms10.0ValueN/A

Strengths

  • Proficiency in American Sign Language (ASL)
  • Engaging activities and outings
  • Warm and welcoming atmosphere
  • Clean and well-maintained facility

Concerns

  • Unprofessional or unkind staff behavior toward residents (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(3)'18(1)'20(5)'22(1)'25(3)

Distribution · 34 analyzed

5
26
4
2
3
3
2
1
1
2

How They Respond to Reviews

16%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Given your facility's specialization, how do you ensure that all staff members maintain a high level of fluency and cultural competency in American Sign Language?
  • 2With the recent health inspection results, what specific steps is the leadership team currently taking to improve compliance and address the cited deficiencies?
  • 3I noticed some feedback regarding staff interactions; what is your process for training and monitoring staff to ensure that every resident is treated with consistent patience and kindness?
  • 4Could you walk me through a typical week of activities and outings, and how you tailor these programs to keep residents engaged and connected to the Deaf community?
  • 5Since your staffing rating is so strong, how do you leverage that high level of support to ensure residents receive prompt attention during medical needs or emergencies?
  • 6I saw that you have engaged with some online feedback; how does the leadership team use resident and family input to make tangible improvements to daily life here?

Personalized based on this facility's data


Key Review Excerpts

The activities director, Kristina Carnevale and her team are exceptional. They all use sign language and some are quite fluent. They have outings and in house activities including a visiting hair stylist that comes once a month.

Long-term resident's family · 2025★★★★★

They take good care of deaf nursing home patients. All staff can sign with ASL.

Visitor · 2017★★★★★

Could been better: staff attitude , lack of friendly staffs I’m coda I heard nurses talking bad about deaf residents who lived /current living in the nursing home… it worries me about my family member whose had complained constantly about the staffs.

Family member · 2021☆☆☆☆
Source: 32 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.84hrs
OK
Registered nurses for medical care
Total Nursing
5.20hrs
OK
All nurses + aides combined
Staff Turnover
39%
Lower is better (< 30% = good)
RN Turnover
0%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 16 measures

Medicare Rating
2/ 5
Better Than Avg

12

measures

Worse Than Avg

3

measures

Mixed Results

1

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.2%
Better than Avg
Here
1.2%
US
12.1%
MA
13.7%
Essex
18.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility25.0%
Worse than Avg
Here
25.0%
US
15.3%
MA
16.4%
Essex
13.0%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility23.3%
Worse than Avg
Here
23.3%
US
14.4%
MA
16.9%
Essex
13.4%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
MA
92.4%
Essex
93.2%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility22.2%
Mixed vs Avgs
Here
22.2%
US
15.4%
MA
21.3%
Essex
23.1%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
MA
94.8%
Essex
96.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility90.6%
Better than Avg
Here
90.6%
US
81.8%
MA
77.6%
Essex
82.3%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
MA
1.3%
Essex
1.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

9deficiencies
1penalties
Above state avg (8.9)
$3,174 in fines

New England Homes for the Deaf shows a pattern of recurring deficiencies across three surveys, with issues in emergency preparedness, resident rights, and care planning appearing multiple times. The facility has corrected all identified problems, but the repeated citations in areas like respiratory care, resident rights protections, and comprehensive care planning suggest ongoing challenges with maintaining consistent compliance standards.

Mar 19, 2025Routine
20
0004Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0006Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct risk assessment and an All-Hazards approach.

0013Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop Emergency Preparedness policies and procedures.

0029Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop a communication plan.

0036Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish emergency prep training and testing.

0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0225Potential for harm · WidespreadCorrected

Egress Deficiencies

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0916Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have a battery powered remote alarm panel in a location accessible by operating personnel.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0604Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Mar 21, 2024Routine
6
0909Potential for harm · WidespreadCorrected

Environmental Deficiencies

Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0908Potential for harm · IsolatedCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

Oct 27, 2022Routine
8
0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0867Potential for harm · IsolatedCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

Federal Penalties

Fine

Oct 30, 2023

$3,174

Ownership & Operations

Who Operates This Facility

Owner / Operator

New England Homes for the Deaf, INC

Organization Type

nonprofit

Ownership & Management

Key personnel

Ikomi, EmmanuelW-2 Managing Employee
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Nearby Alternatives

Call