New England Homes for the Deaf, INC
Strong Medicare quality ratings; families often praise proficiency in american sign language (asl). Still worth an in-person visit.
based on 32 Google reviews

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What this means for your family
This facility is uniquely positioned to serve the deaf community, with staff who are fluent in ASL and provide engaging activities. However, because there are serious reports of unprofessional staff behavior, we strongly recommend visiting during different shifts to observe staff-resident interactions firsthand and speaking directly with current residents if possible.
Google Reviews
Google Reviews
32 reviews on Google“New England Homes for the Deaf is frequently praised for its specialized ability to communicate with residents using American Sign Language, creating a supportive environment for the deaf community. While many families report a warm, caring atmosphere and strong activity programming, there are serious allegations from some reviewers regarding unprofessional staff behavior and poor treatment of residents. Prospective families should weigh the facility's unique cultural competency against these concerning reports of staff conduct.”
Quality Themes
Tap a score for detailsStrengths
- Proficiency in American Sign Language (ASL)
- Engaging activities and outings
- Warm and welcoming atmosphere
- Clean and well-maintained facility
Concerns
- Unprofessional or unkind staff behavior toward residents (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 34 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given your facility's specialization, how do you ensure that all staff members maintain a high level of fluency and cultural competency in American Sign Language?
- 2With the recent health inspection results, what specific steps is the leadership team currently taking to improve compliance and address the cited deficiencies?
- 3I noticed some feedback regarding staff interactions; what is your process for training and monitoring staff to ensure that every resident is treated with consistent patience and kindness?
- 4Could you walk me through a typical week of activities and outings, and how you tailor these programs to keep residents engaged and connected to the Deaf community?
- 5Since your staffing rating is so strong, how do you leverage that high level of support to ensure residents receive prompt attention during medical needs or emergencies?
- 6I saw that you have engaged with some online feedback; how does the leadership team use resident and family input to make tangible improvements to daily life here?
Personalized based on this facility's data
Key Review Excerpts
“The activities director, Kristina Carnevale and her team are exceptional. They all use sign language and some are quite fluent. They have outings and in house activities including a visiting hair stylist that comes once a month.”
“They take good care of deaf nursing home patients. All staff can sign with ASL.”
“Could been better: staff attitude , lack of friendly staffs I’m coda I heard nurses talking bad about deaf residents who lived /current living in the nursing home… it worries me about my family member whose had complained constantly about the staffs.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
12
measures
3
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
New England Homes for the Deaf shows a pattern of recurring deficiencies across three surveys, with issues in emergency preparedness, resident rights, and care planning appearing multiple times. The facility has corrected all identified problems, but the repeated citations in areas like respiratory care, resident rights protections, and comprehensive care planning suggest ongoing challenges with maintaining consistent compliance standards.
Mar 19, 2025Routine20
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Emergency Preparedness Deficiencies
Develop a communication plan.
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Mar 21, 2024Routine6
Environmental Deficiencies
Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Environmental Deficiencies
Keep all essential equipment working safely.
Oct 27, 2022Routine8
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Federal Penalties
Fine
Oct 30, 2023
$3,174
Ownership & Operations
Who Operates This Facility
New England Homes for the Deaf, INC
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
32 reviews from families & visitors
Official Website
Visit nehd.org
Medicare data downloads
Original nursing home datasets
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