Canterbury at Cedar Grove
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 81 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (12 vs median 7)
Bottom 25% in NJ · Low staff turnover (stable workforce) · Worst in MB HEALTHCARE chain · $9,661 in fines
What this means for your family
This facility has a strong reputation for physical and occupational therapy, making it a potential option for short-term rehabilitation. However, families should be extremely cautious regarding long-term or memory care, as multiple reviewers have raised serious concerns about staffing levels, cleanliness, and the management of dementia patients.
Google Reviews
Google Reviews
81 reviews on Google“Canterbury at Cedar Grove receives highly polarized feedback, with many families praising the rehabilitation therapy and specific staff members, while others report severe neglect, poor facility conditions, and inadequate staffing. While some visitors describe a warm, family-oriented environment, multiple reviewers highlight significant issues with cleanliness, food quality, and the facility's ability to manage dementia patients safely.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Helpful admissions staff
- Dedicated individual nurses and aides
- Supportive transition and discharge planning
Concerns
- Poor food quality and inconsistent meal service (mentioned by 7 reviewers)
- Facility cleanliness and maintenance issues (cracks, odors, broken equipment) (mentioned by 6 reviewers)
- Understaffing leading to neglect or slow response times (mentioned by 6 reviewers)
- Inadequate care for dementia/Alzheimer's patients (mentioned by 3 reviewers)
- Poor communication and difficulty obtaining medical records (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 82 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the recent feedback regarding facility maintenance, what is your current plan for addressing building repairs and ensuring a clean environment for residents?
- 2I noticed some concerns regarding meal service; could you walk me through how you manage the dining experience and ensure residents receive consistent, high-quality nutrition?
- 3With the current CMS health inspection ratings, what specific quality improvement initiatives are you prioritizing right now to improve resident care standards?
- 4How does your team ensure consistent communication with families, especially when it comes to timely updates on medical records and changes in care?
- 5Since therapy services are highly regarded here, how do you integrate those rehabilitation goals into the daily activities and routines of residents?
- 6What protocols are in place to ensure that residents receive prompt attention and assistance, particularly during evening and weekend shifts?
Personalized based on this facility's data
Key Review Excerpts
“The doctors, nurses, and amazing staff took good care of my 94 year old father who was recovering from a pneumonia. They were able to get him back to his previous ambulatory state.”
“The first floor of the office smelled good and it was nice looking But the minute you went to the unit with patients Who has Alzheimer’s/psych, I walked in and out of the unit! It was so bad and the whole entire unit smell like piss.”
“The care from Canterbury was positive and supportive. Our case manager Swaray went above and beyond to ensure our mother was safe and cared for and we are forever grateful for their help as our mom recovered from surgery.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
5
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern with families filing multiple reports triggering nearly half of all deficiencies found. The most recurring problems involve resident rights violations, food safety and nutrition issues, and nursing care deficiencies. Recent complaints in 2024-2025 involved failure to report suspected abuse and accident prevention failures, indicating ongoing serious care concerns that persist across surveys despite reported corrections.
Nov 21, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
May 8, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 16, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Sep 17, 2024Complaint1
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Jul 3, 2024Routine21
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Nursing and Physician Services Deficiencies
Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.
Nursing and Physician Services Deficiencies
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jul 3, 2024Complaint2
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Federal Penalties
Fine
Jul 3, 2024
$9,661
Ownership & Operations
Who Operates This Facility
Canterbury at Cedar Grove
for profit
Chain Affiliation
Mb Healthcare
12 facilities nationwide
Chain avg rating: 3.4/5 · Rank 11 of 11 (Worst)
Ownership & Management
Owners
Jacobs, Hyman
Owner
Jacobs, Livia
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
81 reviews from families & visitors
Official Website
Visit windsorhealthcare.org
Medicare data downloads
Original nursing home datasets
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