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Nursing HomeMedicaid Investigative

Canterbury at Cedar Grove

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

398 Pompton Avenue, Cedar Grove, NJ 07009180 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.7/5

based on 81 Google reviews

5
4
3
2
1
Canterbury at Cedar Grove Nursing Home in Cedar Grove, NJ — Street View
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3/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Above-median deficiencies (12 vs median 7)

Bottom 25% in NJ · Low staff turnover (stable workforce) · Worst in MB HEALTHCARE chain · $9,661 in fines

Source: Medicare data

What this means for your family

This facility has a strong reputation for physical and occupational therapy, making it a potential option for short-term rehabilitation. However, families should be extremely cautious regarding long-term or memory care, as multiple reviewers have raised serious concerns about staffing levels, cleanliness, and the management of dementia patients.

Google Reviews

Google Reviews

81 reviews on Google
Canterbury at Cedar Grove receives highly polarized feedback, with many families praising the rehabilitation therapy and specific staff members, while others report severe neglect, poor facility conditions, and inadequate staffing. While some visitors describe a warm, family-oriented environment, multiple reviewers highlight significant issues with cleanliness, food quality, and the facility's ability to manage dementia patients safely.

Quality Themes

Tap a score for details
Food2.0Staff6.0Clean3.0Activities5.0Meds2.0Memory1.0Comms4.0ValueN/A

Strengths

  • Effective physical and occupational therapy
  • Helpful admissions staff
  • Dedicated individual nurses and aides
  • Supportive transition and discharge planning

Concerns

  • Poor food quality and inconsistent meal service (mentioned by 7 reviewers)
  • Facility cleanliness and maintenance issues (cracks, odors, broken equipment) (mentioned by 6 reviewers)
  • Understaffing leading to neglect or slow response times (mentioned by 6 reviewers)
  • Inadequate care for dementia/Alzheimer's patients (mentioned by 3 reviewers)
  • Poor communication and difficulty obtaining medical records (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'13(1)'18(3)'21(3)'23(14)'25(10)'26(1)

Distribution · 82 analyzed

5
49
4
5
3
2
2
1
1
25

How They Respond to Reviews

70%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1Given the recent feedback regarding facility maintenance, what is your current plan for addressing building repairs and ensuring a clean environment for residents?
  • 2I noticed some concerns regarding meal service; could you walk me through how you manage the dining experience and ensure residents receive consistent, high-quality nutrition?
  • 3With the current CMS health inspection ratings, what specific quality improvement initiatives are you prioritizing right now to improve resident care standards?
  • 4How does your team ensure consistent communication with families, especially when it comes to timely updates on medical records and changes in care?
  • 5Since therapy services are highly regarded here, how do you integrate those rehabilitation goals into the daily activities and routines of residents?
  • 6What protocols are in place to ensure that residents receive prompt attention and assistance, particularly during evening and weekend shifts?

Personalized based on this facility's data


Key Review Excerpts

The doctors, nurses, and amazing staff took good care of my 94 year old father who was recovering from a pneumonia. They were able to get him back to his previous ambulatory state.

Rehab patient's family · 2024★★★★★

The first floor of the office smelled good and it was nice looking But the minute you went to the unit with patients Who has Alzheimer’s/psych, I walked in and out of the unit! It was so bad and the whole entire unit smell like piss.

Visitor · 2025☆☆☆☆

The care from Canterbury was positive and supportive. Our case manager Swaray went above and beyond to ensure our mother was safe and cared for and we are forever grateful for their help as our mom recovered from surgery.

Long-term resident's family · 2024★★★★
Source: 81 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.47hrs
63%
Registered nurses for medical care
Total Nursing
3.39hrs
83%
All nurses + aides combined
Staff Turnover
31%
Lower is better (< 30% = good)
RN Turnover
31%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

12

measures

Worse Than Avg

5

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility3.8%
Better than Avg
Here
3.8%
US
19.4%
NJ
15.7%
Essex
21.2%
😔

Residents with depression symptoms

↓ Lower is better
This Facility3.9%
Better than Avg
Here
3.9%
US
12.1%
NJ
11.7%
Essex
18.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility25.9%
Worse than Avg
Here
25.9%
US
15.4%
NJ
12.7%
Essex
23.0%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility4.6%
Better than Avg
Here
4.6%
US
15.3%
NJ
9.1%
Essex
13.4%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility4.3%
Better than Avg
Here
4.3%
US
14.4%
NJ
9.2%
Essex
13.7%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility26.4%
Worse than Avg
Here
26.4%
US
19.5%
NJ
18.9%
Essex
19.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility94.6%
Better than Avg
Here
94.6%
US
81.8%
NJ
78.7%
Essex
82.2%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility83.3%
Better than Avg
Here
83.3%
US
79.7%
NJ
80.1%
Essex
81.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.6%
Worse than Avg
Here
1.6%
US
1.6%
NJ
1.2%
Essex
1.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

12deficiencies
1penalties
Above state avg (8.5)
31 complaint-triggered
$9,661 in fines

This facility has a concerning pattern with families filing multiple reports triggering nearly half of all deficiencies found. The most recurring problems involve resident rights violations, food safety and nutrition issues, and nursing care deficiencies. Recent complaints in 2024-2025 involved failure to report suspected abuse and accident prevention failures, indicating ongoing serious care concerns that persist across surveys despite reported corrections.

Nov 21, 2025Complaint
1
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

May 8, 2025Complaint
1
0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Dec 16, 2024Complaint
1
0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Sep 17, 2024Complaint
1
0725Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

Jul 3, 2024Routine
21
0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0347Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly provide smoke detection systems in areas open to corridors.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0531Potential for harm · WidespreadCorrected

Services Deficiencies

Have elevators that firefighters can control in the event of a fire.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0919Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the use of electrical equipment.

0923Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0550Potential for harm · WidespreadCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0293Potential for harm · PatternCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0577Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0710Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.

0712Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that the resident and his/her doctor meet face-to-face at all required visits.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Jul 3, 2024Complaint
2
0806Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Federal Penalties

Fine

Jul 3, 2024

$9,661

Ownership & Operations

Who Operates This Facility

Owner / Operator

Canterbury at Cedar Grove

Organization Type

for profit

Chain Affiliation

Chain Name

Mb Healthcare

Chain Size

12 facilities nationwide

Chain avg rating: 3.4/5 · Rank 11 of 11 (Worst)

Ownership & Management

Owners

Jacobs, Hyman

Owner

95%

Jacobs, Livia

Owner

5%

Key personnel

Resh, RebeccaW-2 Managing EmployeeMetternich, ChristopherOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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