Complete Care at Cedar Grove
Strong Medicare quality ratings; families often praise highly praised rehab therapy team. Still worth an in-person visit.
based on 194 Google reviews
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What this means for your family
This facility has a strong reputation for physical therapy and rehab, which may be beneficial for short-term recovery. However, the recurring reports of understaffing, hygiene issues, and poor communication are significant red flags. We strongly recommend visiting during off-hours or weekends to observe the actual level of care provided before making a decision.
Google Reviews
Google Reviews
194 reviews on Google“Complete Care at Cedar Grove receives highly polarized feedback, with many families praising the facility's cleanliness and the dedication of specific staff members like Patrina and the rehab team. However, a significant number of reviewers report critical failures in basic care, including long response times, poor hygiene, and inadequate staffing levels. Families should be aware that while some visitors have excellent experiences, others describe a facility that struggles with consistent patient care and communication.”
Quality Themes
Tap a score for detailsStrengths
- Highly praised rehab therapy team
- Clean and well-maintained facility
- Specific staff members noted for compassion
- Welcoming and professional reception
Concerns
- Severe understaffing and slow response times (mentioned by 9 reviewers)
- Poor hygiene and sanitation (urine smells, dirty rooms) (mentioned by 6 reviewers)
- Inadequate nutrition and poor food quality (mentioned by 4 reviewers)
- Lack of communication and difficulty reaching staff (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 195 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; how do you use that family input to improve daily operations and resident care?
- 2Given the current staffing levels, what specific protocols do you have in place to ensure that call lights are answered promptly and residents receive timely assistance?
- 3We understand that maintaining a clean environment is a top priority; could you walk us through your daily housekeeping and sanitation schedule for resident rooms and common areas?
- 4With rehab therapy being a noted strength here, how do you integrate those therapeutic goals into the resident's daily routine and meal planning?
- 5Could you share how your team manages medication administration and ensures accuracy, especially during shift changes?
- 6What is the process for families to stay updated on their loved one's health status, and who is the primary point of contact for clinical questions?
Personalized based on this facility's data
Key Review Excerpts
“The journey wasn’t easy but with the above team encouragement-my de... I was transferred to Complete Care@Waterview for rehab. Let me tell ya’ll this phenomenal rehab team... mapped out a plan to get this total lower body non-weight bearing yours truly back to now walking with a aid of cane.”
“My 93 year-old Aunt is currently a resident and so far, it’s 5 stars. From the aides and nurses to the PT/OTs and all the staff, she’s getting the best care following a hospital say.”
“My friend is on a renal diet and the only carbs she receives are potatoes and white bread. (The worst thing on a renal diet. ) They never heard of oatmeal? They never heard of whole wheat bread? They don’t give her enough protein.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
16
measures
1
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Complete Care at Cedar Grove has 29 deficiencies across four surveys, including one complaint from a family regarding residents' living environment. The facility shows recurring issues with fire safety systems, medication management, and dietary services. Most concerning, some problems persist across multiple years, including fire safety violations and respiratory care issues, though the facility has correction dates for all deficiencies.
Mar 31, 2026Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Apr 28, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nov 22, 2024Routine7
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Aug 18, 2023Routine16
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Sep 3, 2021Routine5
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Ownership & Operations
Who Operates This Facility
Complete Care at Cedar Grove
for profit
Chain Affiliation
Complete Care
85 facilities nationwide
Chain avg rating: 3.2/5 · Rank 27 of 85
Ownership & Management
Owners
Pc Nj1 Opcos LLC
Owner · Organization
Pc Wta Opco Holdco LLC
Owner (parent company) · Organization
Sms 2021 Trust
Owner (parent company) · Organization
Stein, Shalom
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
194 reviews from families & visitors
Official Website
Visit cccedargrove.com
Medicare data downloads
Original nursing home datasets
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