Strong Medicare quality ratings; public reviewers often praise highly engaging and energetic activities department. Still worth an in-person visit.
based on 206 Google reviews

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Family of Caring Healthcare at Montclair has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: highly engaging and energetic activities department and effective and results-oriented physical therapy team. Review the component ratings and current source records before deciding.
Family of Caring Healthcare at Montclair is widely praised for its exceptional rehabilitation services and highly engaging activities program, which many families credit for their loved ones' recovery and improved morale. While the vast majority of reviews are glowing, a small minority of families have reported serious concerns regarding nursing responsiveness, communication, and the quality of care during specific shifts.
Quality Themes
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Concerns
Rating Trends
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Distribution · 209 analyzed
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Personalized based on this facility's data
Key Review Excerpts
“The rehab and nursing staff exceeded my expectations! My mom required two people to assist her with transfers in the hospital. Unbelievably she walked out of Family of Caring Montclair independently!”
“Debbie in activities was an angel to me while I was there . I looked forward to her smiling face every day! My fav R.N. Is Jen Byrne! She is professional, caring, and knowledgeable.”
“The staff is always pleasant. My CNA always had a smile. I have been in other rehabs in NJ, but this is my preferred location to be. Debbie and Michelle are the best always so positive and offering snacks and fun stuff to do.”
This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
4
measures
7
measures
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility shows recurring fire safety and emergency preparedness problems across multiple surveys, with significant deficiencies found in 2025 regarding smoke detection, exit signs, and emergency systems. While families have filed complaints about daily care assistance and communication with residents, all deficiencies have correction dates from the provider. The pattern of repeated fire safety violations alongside care planning and infection control issues suggests ongoing operational challenges that families should discuss during visits.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Administration Deficiencies
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Family of Caring Healthcare at Montclair
for profit
Family of Caring Healthcare
8 facilities nationwide
Chain avg rating: 3.6/5 · Rank 5 of 8
Owners
Family of Caring Healthcare at Montclair LLC
Owner · Organization
Friedman, Nathan
Owner
Key personnel
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206 reviews from families & visitors
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