Family of Caring Healthcare at Montclair
Strong Medicare quality ratings; families often praise highly engaging and energetic activities department. Still worth an in-person visit.
based on 203 Google reviews
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What this means for your family
This facility is highly recommended for its exceptional rehabilitation therapy and vibrant activities program, which significantly boost resident morale. However, families should be proactive in monitoring care quality, as a small number of reviewers have noted inconsistencies in nursing responsiveness and communication during off-hours.
Google Reviews
Google Reviews
203 reviews on Google“Family of Caring Healthcare at Montclair is widely praised for its exceptional rehabilitation services and highly engaging activities program, which many families credit for their loved ones' recovery and improved morale. While the vast majority of reviews are glowing, a small minority of families have reported serious concerns regarding nursing responsiveness, communication, and the quality of care during specific shifts.”
Quality Themes
Tap a score for detailsStrengths
- Highly engaging and energetic activities department
- Effective and results-oriented physical therapy team
- Clean, well-maintained, and bright facility
- Attentive and compassionate nursing and aide staff
Concerns
- Inconsistent nursing responsiveness and bedside manner (mentioned by 5 reviewers)
- Concerns regarding infection control and hygiene protocols (mentioned by 3 reviewers)
- Communication gaps with specific physicians (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 206 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve the daily experience for residents?
- 2The activities department seems to be a real highlight here—could you walk us through what a typical week of engagement looks like for someone who enjoys staying active?
- 3With the physical therapy team being so well-regarded, how do you coordinate their sessions with the nursing staff to ensure a resident's progress is consistent throughout the day?
- 4We want to ensure our loved one feels heard; what is the best way for families to stay in the loop regarding communication with the attending physicians?
- 5Regarding infection control and hygiene, what specific protocols do you have in place to ensure the facility stays as clean and safe as possible for all residents?
- 6Sometimes nursing staff can get pulled in many directions; what systems do you have in place to ensure that call lights and requests for assistance are addressed promptly?
Personalized based on this facility's data
Key Review Excerpts
“The rehab and nursing staff exceeded my expectations! My mom required two people to assist her with transfers in the hospital. Unbelievably she walked out of Family of Caring Montclair independently!”
“Debbie in activities was an angel to me while I was there . I looked forward to her smiling face every day! My fav R.N. Is Jen Byrne! She is professional, caring, and knowledgeable.”
“The staff is always pleasant. My CNA always had a smile. I have been in other rehabs in NJ, but this is my preferred location to be. Debbie and Michelle are the best always so positive and offering snacks and fun stuff to do.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
2
measures
4
measures
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows recurring fire safety and emergency preparedness problems across multiple surveys, with significant deficiencies found in 2025 regarding smoke detection, exit signs, and emergency systems. While families have filed complaints about daily care assistance and communication with residents, all deficiencies have correction dates from the provider. The pattern of repeated fire safety violations alongside care planning and infection control issues suggests ongoing operational challenges that families should discuss during visits.
Apr 30, 2025Routine18
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 30, 2025Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nov 15, 2023Complaint2
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Administration Deficiencies
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Mar 13, 2023Routine4
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
May 11, 2021Routine5
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Ownership & Operations
Who Operates This Facility
Family of Caring Healthcare at Montclair
for profit
Chain Affiliation
Family of Caring Healthcare
8 facilities nationwide
Chain avg rating: 3.6/5 · Rank 5 of 8
Ownership & Management
Owners
Family of Caring Healthcare at Montclair LLC
Owner · Organization
Friedman, Nathan
Owner
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
203 reviews from families & visitors
Official Website
Visit familyofcaring.com
Medicare data downloads
Original nursing home datasets
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