Complete Care at St Vincents LLC
Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.
based on 104 Google reviews
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What this means for your family
This facility is highly regarded for its cleanliness and engaging activity programs, which many families appreciate. However, families should be aware of reported issues regarding slow response times to call bells and communication gaps during medical emergencies; we recommend asking for a clear plan on how staff will notify you of changes in your loved one's health status.
Google Reviews
Google Reviews
104 reviews on Google“Complete Care at St. Vincent's receives high praise for its cleanliness, well-maintained grounds, and a staff that many families describe as compassionate and attentive. However, several reviewers report serious concerns regarding inconsistent nursing care, slow response times to call bells, and poor communication during medical emergencies or transitions.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Warm, attentive nursing staff
- Engaging activities and recreation programs
- Professional and responsive administrative staff
Concerns
- Slow response to call bells and assistance requests (mentioned by 3 reviewers)
- Poor communication regarding medical transfers and status updates (mentioned by 2 reviewers)
- Inconsistent quality of care and neglect leading to pressure ulcers (mentioned by 2 reviewers)
- Unsatisfactory food quality (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 106 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how clean and well-maintained the facility is; what specific cleaning protocols do you have in place to keep the rooms so tidy?
- 2We noticed the administrative team is very responsive to feedback; how do you ensure that families are kept updated during medical transfers or changes in a resident's status?
- 3What is the process for ensuring that call bells are answered promptly, especially during busy shift changes?
- 4Can you tell us more about the daily recreation programs and how you keep residents engaged with social activities?
- 5How does the nursing team monitor skin integrity and preventative care to ensure residents remain comfortable and healthy?
- 6Could you describe the dining experience and what steps are being taken to improve the variety and quality of the meals provided?
Personalized based on this facility's data
Key Review Excerpts
“She would often wait for literally over 2 hours after ringing her call bell for assistance with incontinence care. The food was unspeakably awful and at one point she was served a room temperature”
“From laying in the bed all the time she developed pneumonia I took her to hospital as she said she didn’t feel well … she had pneumonia, rhinovirus, UTI , urine retention ! And developed a bed sore!!”
“While majority of the staff was great tending to my father they sent him to a hospital he had never been to before and where none of his doctors were located... and never even reached out to my mother to tell her he was sent to the hospital.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
2
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Complete Care at St. Vincents has had 20 deficiencies across three surveys, with one complaint from families regarding care quality standards. The facility has recurring issues with fire safety systems, emergency preparedness, and care planning, with fire safety problems persisting from 2021 to 2025. While all deficiencies show correction dates, the repeated fire safety violations suggest ongoing challenges with maintaining safety infrastructure that families should consider.
Jul 24, 2025Routine8
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Jan 25, 2024Routine1
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jan 25, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Sep 28, 2021Routine10
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Ownership & Operations
Who Operates This Facility
Complete Care at St Vincents LLC
for profit
Chain Affiliation
Complete Care
85 facilities nationwide
Chain avg rating: 3.2/5 · Rank 7 of 85 (Best)
Ownership & Management
Owners
Pc St. Vincent's Opco LLC
Owner · Organization
Pc St. Vincent's Topco LLC
Owner (parent company) · Organization
Sms 2021 Trust
Owner (parent company) · Organization
Des Capital LLC
Owner (parent company) · Organization
Jrk Investments LLC
Owner (parent company) · Organization
Klugman, Jacob
Owner (parent company)
Stein, Shalom
Owner (parent company)
Sternbuch, Daniel
Owner (parent company)
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
104 reviews from families & visitors
Official Website
Visit ccstvincents.com
Medicare data downloads
Original nursing home datasets
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