Strong Medicare quality ratings; public reviewers often praise clean, well-maintained facility. Still worth an in-person visit.
based on 108 Google reviews

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Complete Care at St Vincents LLC has a strong overall Medicare rating. Public reviewers frequently mention: clean, well-maintained facility and warm, attentive nursing staff. Review the component ratings and current source records before deciding.
Complete Care at St. Vincent's receives high praise for its cleanliness, well-maintained grounds, and a staff that many families describe as compassionate and attentive. However, several reviewers report serious concerns regarding inconsistent nursing care, slow response times to call bells, and poor communication during medical emergencies or transitions.
Quality Themes
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Concerns
Rating Trends
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Distribution · 110 analyzed
This facility actively engages with reviewer feedback.
Personalized based on this facility's data
Key Review Excerpts
“She would often wait for literally over 2 hours after ringing her call bell for assistance with incontinence care. The food was unspeakably awful and at one point she was served a room temperature”
“From laying in the bed all the time she developed pneumonia I took her to hospital as she said she didn’t feel well … she had pneumonia, rhinovirus, UTI , urine retention ! And developed a bed sore!!”
“Olu makes Complete Care a great place for loved ones who require dementia care!”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
2
measures
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents with pressure sores (bedsores)
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Complete Care at St. Vincents has had 20 deficiencies across three surveys, with one complaint from families regarding care quality standards. The facility has recurring issues with fire safety systems, emergency preparedness, and care planning, with fire safety problems persisting from 2021 to 2025. While all deficiencies show correction dates, the repeated fire safety violations suggest ongoing challenges with maintaining safety infrastructure that families should consider.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Complete Care at St Vincents LLC
for profit
Complete Care
85 facilities nationwide
Chain avg rating: 3.2/5 · Rank 1 of 85 (Highest rating)
Owners
Pc St. Vincent's Opco LLC
Owner · Organization
Pc St. Vincent's Topco LLC
Owner (parent company) · Organization
Sms 2021 Trust
Owner (parent company) · Organization
Des Capital LLC
Owner (parent company) · Organization
Jrk Investments LLC
Owner (parent company) · Organization
Klugman, Jacob
Owner (parent company)
Stein, Shalom
Owner (parent company)
Sternbuch, Daniel
Owner (parent company)
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
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Google Reviews
108 reviews from families & visitors
Official Website
Visit ccstvincents.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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