Cambridge Care Center
Strong Medicare quality ratings; families often praise welcoming and helpful front desk staff. Still worth an in-person visit.
based on 69 Google reviews

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What this means for your family
While the front desk staff and some individual caregivers are frequently praised for their warmth, the facility has a recurring pattern of severe neglect and poor communication. We strongly advise families to visit unannounced and specifically ask about the facility's protocol for medical updates and how they handle basic hygiene needs during weekends and off-hours.
Google Reviews
Google Reviews
69 reviews on Google“Cambridge Care Center receives highly polarized feedback, with some families praising the front desk staff and specific caregivers, while others report severe neglect, poor hygiene, and inadequate staffing. Critical issues frequently cited include slow response times for basic needs, poor food quality, and significant communication barriers regarding resident care and medical updates.”
Quality Themes
Tap a score for detailsStrengths
- Welcoming and helpful front desk staff
- Compassionate individual caregivers
- Effective short-term respite care
- Strong rehabilitation therapy team
Concerns
- Chronic understaffing leading to slow response times (mentioned by 6 reviewers)
- Poor food quality and insufficient nutrition (mentioned by 5 reviewers)
- Unsanitary facility conditions and lack of cleanliness (mentioned by 4 reviewers)
- Poor communication with family members and POA holders (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 71 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how responsive the management is to feedback; how does the leadership team work with families to address any concerns that arise during a resident's stay?
- 2We want to ensure our loved one stays well-nourished; could you tell us more about the daily meal planning and how you ensure nutritional needs are met?
- 3How do you ensure that the care team can respond quickly to call lights, especially during the busier night or weekend shifts?
- 4What specific steps are taken by the housekeeping team to maintain a high standard of cleanliness and sanitation in the resident rooms and common areas?
- 5How does the facility handle communication with Power of Attorney holders, and how often can we expect updates regarding medical changes or medication adjustments?
- 6Can you tell us about the rehabilitation therapy team and how they work with residents transitioning from short-term respite care back to long-term living?
Personalized based on this facility's data
Key Review Excerpts
“My 89 year old mother was there for a short period of stay... Nobody likes a bad review but when to fail in so many ways, I felt a responsibility to share our experience.”
“I was delivered to Cambridge Care Center at the beginning of April 2023 on a Friday night, to recover from a shattered hip... My diaper and bedding were changed for the first time on MONDAY MORNING.”
“My 102 year old mother has been in Cambridge care since late 2020. I am so grateful fir their conscientious care for and attention to Mom. They do an exquisite job, especially during the pandemic.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
3
measures
1
measures
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Cambridge Care Center shows concerning patterns with families filing five complaint reports about serious issues including resident abuse, improper discharge procedures, and unsafe dialysis care. The facility has persistent problems with fire safety systems, emergency preparedness, and resident care planning that appear repeatedly across surveys. While all deficiencies show correction dates, the recurring nature of fire safety violations and multiple family complaints suggest ongoing challenges with maintaining consistent standards.
Jun 17, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Feb 12, 2025Complaint1
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Aug 21, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Apr 2, 2024Complaint2
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Apr 2, 2024Routine12
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Dec 15, 2022Routine14
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Meet requirements for operating features, such as evacuation plans, fire drills, smoking regulations, draperies, decorations and the inspection, testing and maintenance of fire doors.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Federal Penalties
Fine
Apr 2, 2024
$8,151
State Inspection History
State Inspections
Source: CO Dept. of Public Health & Environment
Jun 17, 2025Complaint
Based on observations, record review and interviews, the facility failed to ensure three (#8, #6 and #1) of six residents reviewed for abuse out of 12 sample residents were kept free from abuse. Specifically, the facility failed to: -Protect Resident #9 from physical abuse by Resident #2; -Protect Resident #6 from physical abuse by Resident #2; and, -Protect Resident #1 from physical abuse by Resident #2. Findings include:.. *** CITATION TEXT NOT FOUND *** A complaint survey, prompted by #CO39907, #CO39909 and Incident #39937 was conducted on 6/16/25 to 6/17/25. One deficiency was cited. Citation coded "0000" or "9999" are initial and final comments of an inspection for informational purposes, this field may also have been left blank intentionally
Apr 17, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Feb 12, 2025Complaint
A complaint survey, prompted by #CO38997, #CO39002, #CO39099, #CO39162 and Incident #39235 was conducted on 2/11/25 to 2/12/25. One deficiency was cited. Based on record review and interviews, the facility failed to ensure residents who required dialysis services received such services consistent with professional standards of practice for one (#4) of three residents reviewed for dialysis out of 13 sample residents. Specifically, the facility failed to:-Follow the physician' s dialysis orders for Resident #4;-Consistently get Resident #4 to his dialysis appointments at his scheduled time; and,-Consistently and thoroughly complete dialysis communication forms between the facility and the dialysis center for Resident #4.Findings include:I. Facility policy and procedureThe Hemodialysis Residents Policy, dated 2/29/24, was provided by the nursing home administrator (NHA) on 2/11/25 at 12:18 p.m. via email. It revealed in pertinent part,"The facility provides residents with safe, accurate, and appropriate care, assessments and interventions to improve resident outcomes in coordination/collaboration with (the) dialysis center."Review and ensure orders upon admission are received for follow-up dialysis center appointments, shunt care, no BP (blood pressure) in arm that has shunt, diet and fluid restriction (physician discretionary)."A dialysis communication record is initiated and sent to the dialysis center each appointment; ensure it is received upon return."Post Hemodialysis/ongoing care:"Check vital signs post dialysis or per physician' s order. Do not take blood pressure on the arm with dialysis shunt. Monitor for signs of postural hypotension. Instruct the resident to change positions slowly for a short time to avoid dizziness and possible falls."Monitor resident for signs and symptoms of toxic or adverse medication reactions."Documentation:"Dialysis communication record"Key medical record documentation elements: vital signs, pertinent comments related to resident status and weight."II. Resident #4A. Resident statusResident #4, age less than 65, was admitted on 12/23/24. According to the February 2025 computerized physician orders (CPO), diagnoses included end stage renal disease, hepatitis C, venous hypertens..
Sep 30, 2024ComplaintCleanReport
No deficiencies found during this inspection.
Sep 3, 2024Follow-upCleanReport
No deficiencies found during this inspection.
Aug 21, 2024Complaint
A complaint survey, prompted by #CO37066, #CO37107 and #CO37240 was conducted on 8/20/24 to 8/21/24. One deficiency was cited. Based on record review and interviews, the facility failed to develop and implement an effective discharge plan for one (#1) of three residents reviewed for discharge planning out of 12 sample residents. Specifically, the facility failed to: -Ensure consistent efforts in the discharge planning process were made, which resulted in the potential delay in Resident #1' s discharge to another facility;-Ensure Resident #1' s representative received consistent communication regarding Resident #1' s discharge planning process; and,-Ensure the discharge planning process was documented in Resident #1' s electronic medical record (EMR).Findings include:I. Facility policy and procedureThe Social Service policy and procedure, dated 8/31/22, was provided by the corporate consultant (CC) on 7/21/24 at 7:30 p.m. via email. The policy read in pertinent part, "Social services members are responsible for planning, organizing, and directing all administrative and operational activities of the social services department in accordance with current federal, state, and local standards, guidelines and regulations, and the facility' s established policies and procedures."Assisting residents in planning for discharge by coordinating service delivery with the nursing staff and by assessing availability and facilitating use of financial and social support services in the community."Coordinating transfers (other than medical transfers) within and out of the facility and assist residents in adjusting to intra-facility transfers."II. Resident #1A. Resident statusResident #1, age less than 65, was admitted on 6/24/21 and readmitted on 7/17/24. According to the August 2024 computerized physician orders (CPO), diagnoses included anoxic brain damage, acute respiratory failure with hypoxia, aphasia, unspecified intracranial injury without loss of consciousness and the need for assistance with personal care.The 7/19/24 minimum data set (MDS) assessment identified the resident had severe cognitive impairment. The staff assessment for mental status revealed the resident had short and long term memory problems...
May 28, 2024ComplaintCleanReport
No deficiencies found during this inspection.
May 28, 2024ComplaintCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
Cambridge Care Center
for profit
Chain Affiliation
Vivage Senior Living
12 facilities nationwide
Chain avg rating: 3.4/5 · Rank 6 of 17
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
69 reviews from families & visitors
Official Website
Visit vivage.com
Medicare data downloads
Original nursing home datasets
CO CDPHE — View Official Record
Public-record source of inspection history and licensure data shown on this page
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