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Assisted Living

Cadence Senior Living at Mint Hill

Families consistently rate this highly — reviewers highlight warm and compassionate staff. Schedule a visit to confirm the fit.

5601 Margaret Wallace Road, Matthews, NC 2810584 bedsLicensed & Active
Source: NC DHSR — view official record
Google rating
4.4/5

based on 44 Google reviews

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What this means for your family

This facility is highly regarded for its cleanliness and the genuine compassion of its frontline staff. However, because there have been documented periods of management instability and medication errors, families should specifically ask about current medication administration protocols and how management communicates care changes.

Google Reviews

Google Reviews

44 reviews analyzed
Families generally praise the facility for its clean, bright environment and a staff that is described as warm, caring, and attentive to residents' needs. However, there are serious historical concerns regarding management transitions, specifically regarding medication management and communication during a period of ownership change.

Quality Themes

Tap a score for details
Food5.0Staff9.0Clean10.0Activities9.0Meds1.0MemoryN/AComms5.0ValueN/A

Strengths

  • Warm and compassionate staff
  • Clean and well-maintained facility
  • Engaging and thoughtful activities
  • Welcoming atmosphere for new residents

Concerns

  • Issues with medication management and administration (mentioned by 2 reviewers)
  • Lack of communication from management regarding care updates (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.02021(1)2.32022(3)1.02023(2)4.52024(11)4.62025(9)5.02026(4)

Distribution

5
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4
1
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0
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6

How They Respond to Reviews

73%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1We've heard such wonderful things about the warm and welcoming atmosphere here; how do you help new residents settle in and feel part of the community during their first week?
  • 2Could you walk us through your specific process for medication administration and how you ensure every dose is tracked accurately?
  • 3How does the management team typically share updates or important care changes with family members to ensure we stay in the loop?
  • 4What are some of the most engaging or thoughtful activities currently available for residents to participate in during the week?
  • 5In the event of a medical emergency after hours, what is the immediate protocol for resident care and family notification?
  • 6Since the facility is so well-maintained, could you tell us more about your daily cleaning and upkeep schedule for the common areas?

Personalized based on this facility's data


Key Review Excerpts

The staff was always friendly, caring, and quick to respond to my father’s needs. It was clear they truly cared about the residents.

Long-term resident's family · 2026★★★★★

The staff (CNA’s, maintenance folks, medical folks and even the cooks) are very caring. My parents have been there together in the same room with each other for almost 2 years.

Long-term resident's family · 2026★★★★★

I have never been more impressed with the genuine love and care the staff provides these residents. The residents are respected and loved.

Volunteer · 2025★★★★★
Source: 44 Google reviews

State Inspection History

State Inspections

Source: NC Division of Health Service Regulation

5total
7deficiencies
Feb 29, 2024Complaint
CapacityN/A

The facility failed to maintain its licensed bed capacity and services for rooms previously designated as Special Care Unit (SCU) beds. Following a remodel in July 2023, Hallway B was converted to Assisted Living (AL) rooms without updating the facility's license to reflect the change in bed types.

Resident Care PlanN/A

The facility failed to ensure that resident care plans were signed by the assessor upon completion. A review of sampled residents revealed that 4 out of 5 residents had inaccurate care plans lacking the required assessor signature.

Feb 29, 2024Complaint
CapacityD 014

The facility failed to maintain its licensed bed capacity and services for rooms previously designated as Special Care Unit (SCU) beds. Specifically, Hallway B was remodeled and converted into private Assisted Living (AL) rooms, resulting in a mismatch between the licensed SCU bed count and the actual services provided.

Jan 12, 2021Complaint
Health CareD 273

The facility failed to ensure physician notification for two residents regarding medication issues. Specifically, the facility did not notify a physician about a resident missing doses of medication for macular degeneration and failed to follow up on a physician's order to increase the frequency of a medication for gout.

Jan 12, 2021Complaint
Health CareD274

The facility failed to ensure physician and ophthalmologist notification regarding missing medications for two residents. Specifically, the facility did not notify providers about missing Preservision Areds vitamins for Resident #1 and failed to follow up on a physician's order to increase Allopurinol dosage for Resident #3.

Health CareD273

The facility failed to meet the routine and acute health care needs of residents due to medication administration errors. For Resident #1, multiple doses of vitamins were missed over several months because the facility was waiting on family to provide the medication without proper follow-up or notification to the physician. For Resident #3, a change in medication frequency for Allopurinol was not implemented until several weeks after the order was issued.

Jan 8, 2019Other
Personal Care and SupervisionD 270

The facility failed to provide supervision in accordance with residents' assessed needs, care plans, and current symptoms. Specifically, three residents with a history of falls were not supervised appropriately, as evidenced by multiple documented fall incidents and injuries.

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References & Resources

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