Public Google reviewers rate this highly and often mention warm and compassionate staff. Schedule a visit to confirm the fit.
based on 45 Google reviews
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Public Google reviewers rate Cadence Senior Living at Mint Hill highly. Reviewers highlight: warm and compassionate staff, clean and well-maintained facility. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Families generally praise the facility for its clean, bright environment and a staff that is described as warm, caring, and attentive to residents' needs. However, there are serious historical concerns regarding management transitions, specifically regarding medication management and communication during a period of ownership change.
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Key Review Excerpts
“The staff was always friendly, caring, and quick to respond to my father’s needs. It was clear they truly cared about the residents.”
“The staff (CNA’s, maintenance folks, medical folks and even the cooks) are very caring. My parents have been there together in the same room with each other for almost 2 years.”
“I have never been more impressed with the genuine love and care the staff provides these residents. The residents are respected and loved.”
Source: NC Division of Health Service Regulation
The facility failed to ensure that resident care plans were signed by the assessor upon completion. A review of sampled residents revealed that 4 out of 5 residents had inaccurate care plans lacking the required assessor signature.
The facility failed to maintain its licensed bed capacity and services for rooms previously designated as Special Care Unit (SCU) beds. Following a remodel in July 2023, Hallway B was converted to Assisted Living (AL) rooms without updating the facility's license to reflect the change in bed types.
The facility failed to maintain its licensed bed capacity and services for rooms previously designated as Special Care Unit (SCU) beds. Specifically, Hallway B was remodeled and converted into private Assisted Living (AL) rooms, resulting in a mismatch between the licensed SCU bed count and the actual services provided.
The facility failed to meet the routine and acute health care needs of residents due to medication administration errors. For Resident #1, multiple doses of vitamins were missed over several months because the facility was waiting on family to provide the medication without proper follow-up or notification to the physician. For Resident #3, a change in medication frequency for Allopurinol was not implemented until several weeks after the order was issued.
The facility failed to ensure physician and ophthalmologist notification regarding missing medications for two residents. Specifically, the facility did not notify providers about missing Preservision Areds vitamins for Resident #1 and failed to follow up on a physician's order to increase Allopurinol dosage for Resident #3.
The facility failed to ensure physician notification for two residents regarding medication issues. Specifically, the facility did not notify a physician about a resident missing doses of medication for macular degeneration and failed to follow up on a physician's order to increase the frequency of a medication for gout.
The facility failed to provide supervision in accordance with residents' assessed needs, care plans, and current symptoms. Specifically, three residents with a history of falls were not supervised appropriately, as evidenced by multiple documented fall incidents and injuries.
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EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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