Accordius Health at Charlotte
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 76 Google reviews
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What this means for your family
While the facility's therapy team is frequently praised for helping patients regain independence, the recurring reports of neglect and ignored call bells are deeply concerning. If you choose this facility, maintain a very active presence, visit frequently at different times of the day, and ensure you have a direct line of communication with the administrative team to monitor your loved one's care.
Google Reviews
Google Reviews
76 reviews on Google“Accordius Health at Charlotte (now operating as Redwood Health and Rehabilitation) receives highly polarized feedback, with many families reporting severe neglect, poor communication, and hygiene issues, while others praise the therapy team and specific staff members. The facility has faced recurring allegations of call bells being ignored, patients being left in soiled conditions, and a lack of consistent medical oversight. Prospective families should be aware of the stark contrast between the positive experiences of some rehab patients and the distressing reports of long-term care neglect.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and speech therapy teams
- Some highly attentive and compassionate individual staff members
- Recent facility renovations and improved leadership focus
- Helpful admissions and administrative support
Concerns
- Neglect of basic hygiene and toileting needs (mentioned by 10 reviewers)
- Unresponsive staff and ignored call bells (mentioned by 7 reviewers)
- Poor communication with families regarding patient status (mentioned by 6 reviewers)
- Missing personal belongings and clothing (mentioned by 3 reviewers)
- Medication management errors and missing prescriptions (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 81 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed some recent renovations and a new focus on leadership here; how have these changes specifically improved the day-to-day care for residents?
- 2How does the nursing team ensure that call bells are answered promptly and that all personal hygiene and toileting needs are met throughout the shift?
- 3What specific protocols are in place to ensure medication management is error-free and that all prescriptions are tracked accurately?
- 4How does the facility maintain consistent and transparent communication with families regarding a resident's health status and daily updates?
- 5Can you tell me more about the dining experience and how the facility is working to improve the quality and variety of the meals provided?
- 6What is the process for ensuring that residents' personal belongings and clothing are kept safe and organized?
Personalized based on this facility's data
Key Review Excerpts
“My father was there for 6 days, it took us a matter of 2 hours to realize that was not a place for anyone! He was there for rehab and PT worked with him 1 day. His call bell was broken and they gave him a cow bell, when he rang it no one come.”
“My uncle has been there for almost 2 and 1/2 years now, I remember when he first came there how he was pretty much a recluse and could not walk. But now he is a totally different guy & next week he's expected to be getting his own apartment and walk right out of the door.”
“My mom was admitted here August 12th 2024 , she caught a bed sore and had a staff infection Due to neglect from turning her, so she got a bad bed sore that got infected, and it infected Her Blood stream bed sore was so big you could put your fist through it.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has significant safety and operational concerns, with 25 deficiencies across multiple surveys including one complaint filed by families about living environment conditions. The most recurring issues involve fire safety and building code violations, resident rights protections, and medical records management. While all deficiencies show correction dates, the facility has struggled with persistent fire safety problems appearing across all three surveys, suggesting ongoing maintenance and compliance challenges that families should carefully consider.
Apr 24, 2025Routine14
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Construction Deficiencies
Satisfy building requirements after a repair, renovation, modification, or change of user/occupancy.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Apr 24, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Jan 17, 2024Routine8
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
May 19, 2022Routine2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Federal Penalties
Fine
Jan 17, 2024
$3,871
Fine
Jan 17, 2024
$3,871
Ownership & Operations
Who Operates This Facility
Accordius Health at Charlotte
for profit
Chain Affiliation
Simcha Hyman & Naftali Zanziper
90 facilities nationwide
Chain avg rating: 2.3/5 · Rank 48 of 94
Ownership & Management
Owners
Mc M53 Spe Opco Holdco
Owner · Organization
Accordius Snf Holdco LLC
Owner (parent company) · Organization
Wyncote LLC
Owner (parent company) · Organization
Morrow, Kimberly
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
76 reviews from families & visitors
Official Website
Visit redwood-hr.com
Medicare data downloads
Original nursing home datasets
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