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A middle-range Medicare rating. Review each component and visit in person before deciding.
based on 76 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
Accordius Health at Charlotte has a middle-range Medicare overall rating. Strengths include effective physical and speech therapy teams. Some reviewers note concerns about neglect of basic hygiene and toileting needs (mentioned by 10 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.
Accordius Health at Charlotte (now operating as Redwood Health and Rehabilitation) receives highly polarized feedback, with many families reporting severe neglect, poor communication, and hygiene issues, while others praise the therapy team and specific staff members. The facility has faced recurring allegations of call bells being ignored, patients being left in soiled conditions, and a lack of consistent medical oversight. Prospective families should be aware of the stark contrast between the positive experiences of some rehab patients and the distressing reports of long-term care neglect.
Quality Themes
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Concerns
Rating Trends
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Distribution · 82 analyzed
This facility responds to some reviews.
Personalized based on this facility's data
Key Review Excerpts
“My father was there for 6 days, it took us a matter of 2 hours to realize that was not a place for anyone! He was there for rehab and PT worked with him 1 day. His call bell was broken and they gave him a cow bell, when he rang it no one come.”
“My uncle has been there for almost 2 and 1/2 years now, I remember when he first came there how he was pretty much a recluse and could not walk. But now he is a totally different guy & next week he's expected to be getting his own apartment and walk right out of the door.”
“My mom was admitted here August 12th 2024 , she caught a bed sore and had a staff infection Due to neglect from turning her, so she got a bad bed sore that got infected, and it infected Her Blood stream bed sore was so big you could put your fist through it.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
5
measures
3
measures
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility has significant safety and operational concerns, with 25 deficiencies across multiple surveys including one complaint filed by families about living environment conditions. The most recurring issues involve fire safety and building code violations, resident rights protections, and medical records management. While all deficiencies show correction dates, the facility has struggled with persistent fire safety problems appearing across all three surveys, suggesting ongoing maintenance and compliance challenges that families should carefully consider.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Construction Deficiencies
Satisfy building requirements after a repair, renovation, modification, or change of user/occupancy.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Federal Penalties
Fine
Jan 17, 2024
$3,871
Fine
Jan 17, 2024
$3,871
Accordius Health at Charlotte
for profit
Simcha Hyman & Naftali Zanziper
84 facilities nationwide
Chain avg rating: 2.3/5 · Rank 48 of 94
Owners
Mc M53 Spe Opco Holdco
Owner · Organization
Accordius Snf Holdco LLC
Owner (parent company) · Organization
Wyncote LLC
Owner (parent company) · Organization
Morrow, Kimberly
Owner (parent company)
Key personnel
Contact this facility directly and verify the details that matter most to your family.
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Google Reviews
76 reviews from families & visitors
Official Website
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