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Assisted Living

Cadence at Wake Forest

Families consistently rate this highly — reviewers highlight warm and attentive staff. Schedule a visit to confirm the fit.

3218 Heritage Trade Drive, Wake Forest, NC 2758796 bedsLicensed & Active
Source: NC DHSR — view official record
Google rating
4.7/5

based on 31 Google reviews

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What this means for your family

This facility is highly regarded for its beautiful environment and the genuine kindness of its staff. However, because one recent reviewer reported significant issues with communication and responsiveness, families should prioritize asking about specific protocols for family updates and how staff workload is managed during busy shifts.

Google Reviews

Google Reviews

31 reviews analyzed
Families generally praise Cadence at Wake Forest for its warm, welcoming staff and beautiful, well-maintained facility. While many long-term residents benefit from engaging activities and a caring environment, one reviewer raised serious concerns regarding inconsistent communication and unresponsive care.

Quality Themes

Tap a score for details
Food9.0Staff9.0Clean10.0Activities9.0MedsN/AMemory5.0Comms5.0ValueN/A

Strengths

  • Warm and attentive staff
  • Beautiful and clean facility
  • Engaging resident activities
  • Welcoming atmosphere for families

Concerns

  • Poor communication with families and inconsistent updates
  • Staff appearing overwhelmed or unresponsive to resident needs

Rating Trends

Tap a year to see what changed

2345.0'19(7)5.05.0'21(3)1.05.0'23(1)5.04.3'25(7)5.0'26(5)

Distribution

5
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How They Respond to Reviews

47%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1We've heard such wonderful things about how warm and attentive the staff is here; how do you ensure that level of personal care remains consistent for every resident?
  • 2The facility looks beautiful and very well-maintained; what is your daily routine for ensuring all common areas stay clean and welcoming for residents?
  • 3We would love to know more about the daily life here—what are some of the most popular resident activities or social events currently happening?
  • 4How do you manage communication with families to ensure we are always kept in the loop regarding our loved one's well-being and daily updates?
  • 5In the event of a medical emergency or a sudden change in health, what is the specific protocol for notifying the family and coordinating care?
  • 6Since the atmosphere here feels so welcoming, how do you involve family members in the community life of the facility?

Personalized based on this facility's data


Key Review Excerpts

The staff and facility are top notch. They have a monthly family meal and all staff members attend to visit with each family.

Long-term resident's family · 2026★★★★★

The environment at Cadence is warm, loving, and caring, meeting all my mom's needs. The building is beautiful and clean, the staff kind and attentive, and activities are offered all day.

Resident's family · 2026★★★★★

Our experience at Cadence at Wake Forest was incredible due to their communication and responsiveness. The staff were very personable and genuine with us and our mother.

Resident's family · 2023★★★★★
Source: 31 Google reviews

State Inspection History

State Inspections

Source: NC Division of Health Service Regulation

11total
13deficiencies
Feb 15, 2023Follow-up
Pharmaceutical Care10A NCAC 13F .1009(b)

The facility failed to ensure that quarterly pharmacy review recommendations were followed up with primary care providers for two residents over three consecutive quarters. Specifically, recommendations to change the administration time of Rosuvastatin from morning to evening were not communicated to the physician, leaving residents at risk for ineffective treatment.

Feb 15, 2023Complaint
Pharmaceutical CareD 406

The facility failed to ensure that quarterly pharmacy reviews with recommendations were properly followed up with the primary care provider. Specifically, for 2 of 5 sampled residents, the facility did not document necessary actions or physician notifications regarding pharmacy review findings for the past three quarters.

May 27, 2022Follow-up
Personal Care and SupervisionD 270

The facility failed to ensure adequate supervision for a resident who exited the facility and was found in a ravine 24 hours later. Although the resident's care plan noted a history of wandering and required frequent checks, there was no signed waiver on file to excuse night shift checks, and the resident's needs were not met.

May 27, 2022Follow-up
Personal Care and SupervisionD 270

The facility failed to provide adequate supervision for a resident with dementia and a history of wandering, resulting in the resident exiting the building and being found in a ravine 24 hours later. Although the resident's care plan required close monitoring due to previous elopement, the facility failed to implement necessary safeguards or maintain required documentation for unsupervised night checks.

Mar 10, 2022Follow-up
Housekeeping and FurnishingsD 079

The facility failed to ensure the Special Care Unit (SCU) was free of hazards by leaving a staple gun and wire cutters accessible to residents in an unsecured tote box. The box was left in an open, unmonitored common activity room without staff presence. This created a safety risk for residents, particularly those prone to wandering and rummaging through containers.

Mar 10, 2022Follow-up
Housekeeping and FurnishingsD079

The facility failed to ensure the Special Care Unit (SCU) was free of hazards. A staple gun and wire cutters were found unsecured in an accessible tote box in a common activity room.

Personal Care and SupervisionD270

The facility failed to ensure adequate supervision for residents. One of six sampled residents exited the special care unit through a bedroom window following an altercation with another resident.

Dec 16, 2021Complaint
Housekeeping and Furnishings10A NCAC 13F .0306(a)(5)

The facility failed to ensure the Special Care Unit (SCU) was free of hazards by leaving a paring knife in an unlocked drawer in the kitchen. Additionally, the kitchen and dining room were accessible to residents without staff supervision, posing a risk to residents with dementia and wandering behaviors.

Personal Care And Other Staffing10A NCAC 13F .0604(e)

The facility failed to maintain required aide duty hours to meet the needs of the residents. The plan of correction indicates a need for improved monitoring of staffing needs and notification processes to ensure compliance with mandated shift coverage.

Dec 16, 2021Complaint
Housekeeping and FurnishingsD 079

The facility failed to maintain the Special Care Unit (SCU) in a safe and orderly manner by leaving a paring knife in an unlocked drawer in the dining room kitchen. The kitchen and dining room areas were accessible to residents without staff supervision, creating a potential hazard.

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References & Resources

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