Cabarrus Health and Rehabilitation Center
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 58 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Special Focus Facility (under heightened CMS scrutiny)
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (23 vs median 4.0)
- High staff turnover (76%)
- High RN turnover (73%)
Bottom 25% in NC · Below recommended RN staffing · Very high staff turnover · Worst in LIFEWORKS REHAB chain · $140,956 in fines · Special Focus Facility (CMS)
What this means for your family
The facility appears to be undergoing a significant management transition, with many recent reviews highlighting improvements in culture and activity engagement. However, because serious reports of neglect and hygiene issues have appeared as recently as late 2025, we strongly advise families to conduct unannounced visits and specifically inspect the cleanliness of the resident's room and the responsiveness of the nursing staff during evening or weekend hours.
Google Reviews
Google Reviews
58 reviews on Google“Cabarrus Health and Rehabilitation Center is currently experiencing a polarized reputation, with many recent reviews praising a significant turnaround under new leadership and a highly active, engaging activities department. However, these positive reports contrast sharply with serious, recurring allegations from other families regarding severe neglect, poor hygiene, and chronic understaffing. Families considering this facility should be aware of this inconsistency and conduct a thorough, unscheduled visit to verify current conditions.”
Quality Themes
Tap a score for detailsStrengths
- Highly engaging and active activities department
- Effective physical and occupational therapy teams
- Visible improvements under new administrative leadership
- Responsive business office staff
Concerns
- Chronic understaffing and slow response times (mentioned by 5 reviewers)
- Poor facility hygiene, including odors and cleanliness issues (mentioned by 4 reviewers)
- Lost or missing personal belongings/clothing (mentioned by 2 reviewers)
- Difficulty reaching staff via telephone (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 64 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your administration is very active in responding to feedback; how is the new leadership currently addressing the recent improvements in staffing levels?
- 2With the therapy teams being a highlight for many families, could you tell me more about how the physical and occupational therapy programs are integrated into a resident's daily routine?
- 3What specific protocols do you have in place to ensure the facility remains clean, fresh, and well-maintained for the residents?
- 4How does the nursing staff manage communication with families, especially if we need to reach someone quickly regarding a medical update or an emergency?
- 5We would love to hear more about the activities department—what kind of engaging daily events are currently available to keep residents active and social?
- 6What systems are in place to help residents and families keep track of personal belongings and clothing to prevent anything from getting lost?
Personalized based on this facility's data
Key Review Excerpts
“Inside this building is a top notch team of Occupational and Physical Therapists that literally got me back on my feet in two weeks!”
“Upon entering the facility, you are greeted with a serious overwhelming smell of urine. The décor is depressing. The person I was there to visit shocked me when I saw her. She was in bed covered in vomit, soaked in urine, feces, and little black bugs.”
“The staff is great, considering 99% of rehabilitation centers are under staffed and over worked. The facility could use some TLC from their corporate owners, but it's pretty clean considering.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
3
measures
11
measures
3
measures
Residents on antipsychotic medication
Residents whose walking got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of repeat complaints from families, with 29 complaint-triggered deficiencies out of 65 total across recent surveys. The most recurring issues involve safety hazards and accident prevention (cited 4 times), medication management problems, and abuse/neglect protection failures. While the facility corrects most deficiencies when cited, the persistent complaints about fundamental safety and care issues suggest ongoing quality problems that families should carefully evaluate before placement.
Nov 18, 2025Complaint2
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Aug 7, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Jul 18, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 27, 2025Routine9
Administration Deficiencies
Provide or obtain x-rays/tests when ordered and promptly tell the ordering practitioner of the results.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Jun 27, 2025Complaint8
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Apr 11, 2025Complaint4
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Federal Penalties
Payment Denial
Jul 29, 2025
34-day denial
Fine
Jul 29, 2025
$6,380
Payment Denial
Jun 27, 2025
30-day denial
Fine
Jun 27, 2025
$80,444
Fine
Jan 9, 2025
$16,985
Fine
Jul 16, 2024
$4,017
Fine
Jul 16, 2024
$4,017
Fine
Jul 16, 2024
$5,077
Fine
Jul 16, 2024
$8,767
Payment Denial
Jul 16, 2024
10-day denial
Fine
Oct 17, 2023
$15,269
Ownership & Operations
Who Operates This Facility
Cabarrus Health and Rehabilitation Center
for profit
Chain Affiliation
Lifeworks Rehab
66 facilities nationwide
Chain avg rating: 2.1/5 · Rank 44 of 57 (Worst)
Ownership & Management
Owners
Beaver, Donald
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
58 reviews from families & visitors
Official Website
Visit cabarrushealthrehab.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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