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Nursing HomeMedicaid Investigative

Accordius Health at Concord

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

515 Lake Concord Road Ne, Concord, NC 28025120 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.0/5

based on 32 Google reviews

5
4
3
2
1
Accordius Health at Concord Nursing Home in Concord, NC — Street View
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8/ 10
critical Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (8 vs median 4.0)
  • High staff turnover (72%)
  • High RN turnover (64%)

Bottom 25% in NC · Below recommended RN staffing · Very high staff turnover · Worst in SIMCHA HYMAN & NAFTALI ZANZIPER chain · $129,204 in fines · Abuse citation

Source: Medicare data

What this means for your family

While the facility has a history of providing compassionate rehab and hospice care, recent reports of serious neglect and medication errors are deeply concerning. If you are considering this facility, we strongly recommend conducting unannounced visits and asking for specific documentation regarding their medication administration protocols and staffing ratios.

Google Reviews

Google Reviews

32 reviews on Google
Accordius Health at Concord (formerly Curis) receives polarized feedback, with some families praising the compassionate nursing staff and effective rehab services, while others report serious concerns regarding neglect and responsiveness. While many visitors note the facility is generally clean and friendly, there are recurring reports of difficulty getting staff to address basic patient needs and, in one tragic instance, a claim of medication error. Families should be aware that the facility's physical appearance is often described as dated, and consistency in care appears to be a significant challenge.

Quality Themes

Tap a score for details
Food7.0Staff5.0Clean7.0Activities2.0Meds1.0MemoryN/AComms5.0Value4.0

Strengths

  • Compassionate nursing and hospice staff
  • Effective physical and occupational therapy
  • Generally clean and odor-free environment
  • Friendly administrative leadership

Concerns

  • Difficulty getting staff to respond to requests or assist residents (mentioned by 3 reviewers)
  • Facility is dated or in need of cosmetic repairs (mentioned by 3 reviewers)
  • Lack of promised activities or engagement for residents (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2344.72018(11)3.52019(15)1.02020(1)5.02024(1)4.32025(6)1.02026(1)

Distribution · 35 analyzed

5
22
4
3
3
1
2
3
1
6

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given that some families have noted challenges in getting timely assistance, what is your facility's current protocol for ensuring call lights are answered promptly?
  • 2I noticed the CMS ratings for staffing are currently low; what steps is the leadership team taking to improve staff retention and ensure residents receive consistent care?
  • 3Could you walk me through your process for medication management and how you ensure accuracy, especially during shift changes?
  • 4We understand the building is a bit older; what is your current plan for facility maintenance and cosmetic updates to ensure a comfortable living environment?
  • 5The reviews highlight some great work by your therapy team; how do you integrate that same level of engagement into your daily activity calendar for residents who aren't in therapy?
  • 6What is your specific protocol for handling medical emergencies or sudden changes in a resident's health status during the night or on weekends?

Personalized based on this facility's data


Key Review Excerpts

The nursing and hospice staff as well as Dr Hall showed great compassion in helping Dad go peacefully.

Hospice family member · 2018★★★★★

Physical Therphaist, Occupation Therphaist do their jobs so we'll. Food is very good. My husband commented on how well he was taken care of.

Rehab patient's spouse · 2019★★★★★

They gave my mom the wrong medicine and my mom passed away on March 1, 2025 from the neglect of this agency. PLEASE DO NOT SEND YOUR LOVES ONE HERE.

Resident's family · 2025☆☆☆☆
Source: 32 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.48hrs
64%
Registered nurses for medical care
Total Nursing
3.18hrs
77%
All nurses + aides combined
Staff Turnover
70%
Lower is better (< 30% = good)
RN Turnover
54%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

8

measures

Worse Than Avg

5

measures

Mixed Results

4

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility36.4%
Worse than Avg
Here
36.4%
US
19.5%
NC
21.5%
Cabarrus
23.6%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility31.4%
Worse than Avg
Here
31.4%
US
19.4%
NC
21.0%
Cabarrus
21.4%
😔

Residents with depression symptoms

↓ Lower is better
This Facility11.4%
Mixed vs Avgs
Here
11.4%
US
12.1%
NC
5.4%
Cabarrus
4.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility14.7%
Better than Avg
Here
14.7%
US
15.3%
NC
20.2%
Cabarrus
20.8%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility97.7%
Better than Avg
Here
97.7%
US
93.4%
NC
91.7%
Cabarrus
96.9%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility12.0%
Better than Avg
Here
12.0%
US
15.4%
NC
14.1%
Cabarrus
11.9%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility79.2%
Mixed vs Avgs
Here
79.2%
US
81.8%
NC
80.1%
Cabarrus
68.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility3.3%
Worse than Avg
Here
3.3%
US
1.6%
NC
1.5%
Cabarrus
0.6%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility77.1%
Mixed vs Avgs
Here
77.1%
US
79.7%
NC
78.1%
Cabarrus
76.9%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

4deficiencies
4penalties
Near state avg (5.6)
13 complaint-triggered
$129,204 in fines

This facility has concerning patterns with families filing 10 complaint-triggered deficiencies, including recurring issues with protecting residents from abuse and neglect appearing across multiple surveys from 2023 to 2024. The most frequent problems involve resident safety protections, care planning and assessments, and resident rights including proper notifications to families. While the facility has correction plans for most issues, the persistence of similar safety and abuse prevention deficiencies suggests ongoing challenges in these critical areas.

Feb 27, 2026Complaint
3
0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0803Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Feb 27, 2026Routine
1
0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Dec 11, 2024Routine
7
0583Immediate jeopardy · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0607Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0161Potential for harm · IsolatedCorrected

Construction Deficiencies

Use approved construction type or materials.

0917Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure electrical receptacles or cover plates have distinctive color or marking.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0623Minimal · PatternCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Dec 11, 2024Complaint
4
0600Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0602Potential for harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Sep 14, 2023Complaint
1
0602Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

Jul 28, 2023Complaint
5
0580Immediate jeopardy · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0600Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0697Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0925Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

Federal Penalties

Fine

Feb 27, 2026

$44,925

Fine

Dec 11, 2024

$44,782

Fine

Jul 28, 2023

$84,422

Payment Denial

Jul 28, 2023

41-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Accordius Health at Concord

Organization Type

for profit

Chain Affiliation

Chain Name

Simcha Hyman & Naftali Zanziper

Chain Size

90 facilities nationwide

Chain avg rating: 2.3/5 · Rank 84 of 94 (Worst)

Ownership & Management

Owners

Mc M53 Spe Opco Holdco

Owner · Organization

100%

Accordius Snf Holdco LLC

Owner (parent company) · Organization

Wyncote LLC

Owner (parent company) · Organization

Morrow, Kimberly

Owner (parent company)

Key personnel

Pittman, CynthiaW-2 Managing EmployeeGorelick, BatyaOfficer / DirectorAccordius Health LLCManagerMorrow, KimberlyManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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