Accordius Health at Concord
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 32 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (8 vs median 4.0)
- High staff turnover (72%)
- High RN turnover (64%)
Bottom 25% in NC · Below recommended RN staffing · Very high staff turnover · Worst in SIMCHA HYMAN & NAFTALI ZANZIPER chain · $129,204 in fines · Abuse citation
What this means for your family
While the facility has a history of providing compassionate rehab and hospice care, recent reports of serious neglect and medication errors are deeply concerning. If you are considering this facility, we strongly recommend conducting unannounced visits and asking for specific documentation regarding their medication administration protocols and staffing ratios.
Google Reviews
Google Reviews
32 reviews on Google“Accordius Health at Concord (formerly Curis) receives polarized feedback, with some families praising the compassionate nursing staff and effective rehab services, while others report serious concerns regarding neglect and responsiveness. While many visitors note the facility is generally clean and friendly, there are recurring reports of difficulty getting staff to address basic patient needs and, in one tragic instance, a claim of medication error. Families should be aware that the facility's physical appearance is often described as dated, and consistency in care appears to be a significant challenge.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate nursing and hospice staff
- Effective physical and occupational therapy
- Generally clean and odor-free environment
- Friendly administrative leadership
Concerns
- Difficulty getting staff to respond to requests or assist residents (mentioned by 3 reviewers)
- Facility is dated or in need of cosmetic repairs (mentioned by 3 reviewers)
- Lack of promised activities or engagement for residents (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 35 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that some families have noted challenges in getting timely assistance, what is your facility's current protocol for ensuring call lights are answered promptly?
- 2I noticed the CMS ratings for staffing are currently low; what steps is the leadership team taking to improve staff retention and ensure residents receive consistent care?
- 3Could you walk me through your process for medication management and how you ensure accuracy, especially during shift changes?
- 4We understand the building is a bit older; what is your current plan for facility maintenance and cosmetic updates to ensure a comfortable living environment?
- 5The reviews highlight some great work by your therapy team; how do you integrate that same level of engagement into your daily activity calendar for residents who aren't in therapy?
- 6What is your specific protocol for handling medical emergencies or sudden changes in a resident's health status during the night or on weekends?
Personalized based on this facility's data
Key Review Excerpts
“The nursing and hospice staff as well as Dr Hall showed great compassion in helping Dad go peacefully.”
“Physical Therphaist, Occupation Therphaist do their jobs so we'll. Food is very good. My husband commented on how well he was taken care of.”
“They gave my mom the wrong medicine and my mom passed away on March 1, 2025 from the neglect of this agency. PLEASE DO NOT SEND YOUR LOVES ONE HERE.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
5
measures
4
measures
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
Short-stay residents vaccinated for the flu
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with families filing 10 complaint-triggered deficiencies, including recurring issues with protecting residents from abuse and neglect appearing across multiple surveys from 2023 to 2024. The most frequent problems involve resident safety protections, care planning and assessments, and resident rights including proper notifications to families. While the facility has correction plans for most issues, the persistence of similar safety and abuse prevention deficiencies suggests ongoing challenges in these critical areas.
Feb 27, 2026Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Feb 27, 2026Routine1
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Dec 11, 2024Routine7
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Construction Deficiencies
Use approved construction type or materials.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure electrical receptacles or cover plates have distinctive color or marking.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Dec 11, 2024Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 14, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Jul 28, 2023Complaint5
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Federal Penalties
Fine
Feb 27, 2026
$44,925
Fine
Dec 11, 2024
$44,782
Fine
Jul 28, 2023
$84,422
Payment Denial
Jul 28, 2023
41-day denial
Ownership & Operations
Who Operates This Facility
Accordius Health at Concord
for profit
Chain Affiliation
Simcha Hyman & Naftali Zanziper
90 facilities nationwide
Chain avg rating: 2.3/5 · Rank 84 of 94 (Worst)
Ownership & Management
Owners
Mc M53 Spe Opco Holdco
Owner · Organization
Accordius Snf Holdco LLC
Owner (parent company) · Organization
Wyncote LLC
Owner (parent company) · Organization
Morrow, Kimberly
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
32 reviews from families & visitors
Official Website
Visit concordrnc.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Morningside of Concord
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Kannapolis Health and Rehabilitation
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Brookdale Concord Parkway
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The Carriage House of Caremoor
4.8 miAdult Family Home · Kannapolis, NC