The Greens at Cabarrus
Strong Medicare quality ratings; families often praise friendly and compassionate nursing staff. Still worth an in-person visit.
based on 91 Google reviews
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What this means for your family
This facility has a strong reputation for physical therapy and a clean environment, making it a viable option for short-term rehab. However, families should be cautious regarding long-term care; specifically, ask for a tour of the exact wing your loved one will occupy and inquire about the current nurse-to-patient ratios, as multiple families have reported concerns regarding responsiveness and administrative communication.
Google Reviews
Google Reviews
91 reviews on Google“The Greens at Cabarrus receives highly polarized feedback, with many reviewers praising the friendly, attentive staff and clean, updated rehab areas. However, significant concerns exist regarding inconsistent care quality, poor communication from administration, and a stark contrast between renovated and non-renovated wings. Families should be aware that while many report excellent rehab outcomes, others describe serious lapses in patient safety and responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and compassionate nursing staff
- Clean and well-maintained rehab areas
- Effective physical and occupational therapy teams
- Welcoming and professional front desk
Concerns
- Understaffing and slow response times (mentioned by 4 reviewers)
- Poor communication from administration regarding patient progress (mentioned by 3 reviewers)
- Inedible or poor quality food (mentioned by 3 reviewers)
- Lack of safety equipment (e.g., bed rails) leading to falls (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 92 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that you are very active in responding to family feedback online; how do you incorporate that family input into your daily communication processes regarding a resident's care progress?
- 2With the current staffing levels, what specific protocols do you have in place to ensure that call lights are answered promptly and that residents receive timely assistance?
- 3We read positive things about your rehab team, but could you walk us through the steps you take to prevent falls, particularly regarding the use of safety equipment like bed rails?
- 4What steps are currently being taken to improve the dining experience and ensure that the meals provided are both nutritious and appetizing for the residents?
- 5How does your nursing team coordinate with families during medical emergencies or sudden changes in a resident's health status to ensure everyone stays informed?
- 6Could you describe the daily activity schedule and how you encourage residents to participate in social life to ensure they feel engaged and connected within the facility?
Personalized based on this facility's data
Key Review Excerpts
“The staff and administrators treated her like their own family. Their care was full of love, patience and kindness.”
“The building has been remodeled and seems nice and clean however the care and staffing does not reflect the same. Some regular staff try hard but Administration is the pits, uncaring, disconnected from patient care and only concerned about the numbers.”
“The medical attention and loving care she received at The Greens was answered prayer.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
4
measures
Residents on antipsychotic medication
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents who lost too much weight
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaint reports against this facility, with recurring issues around appropriate treatment and care according to residents' preferences and medical orders appearing in both 2023 and 2025. The facility also has deficiencies in medication management, feeding tube protocols, and building safety systems, though most violations have been corrected with planned completion dates.
Nov 14, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jul 24, 2025Routine1
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
May 23, 2024Routine2
Smoke Deficiencies
Provide properly protected cooking facilities.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Jul 25, 2023Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Feb 9, 2023Routine4
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Construction Deficiencies
Use approved construction type or materials.
May 13, 2021Routine1
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Federal Penalties
Fine
Jul 25, 2023
$15,269
Ownership & Operations
Who Operates This Facility
The Greens at Cabarrus
for profit
Chain Affiliation
Cch Healthcare
32 facilities nationwide
Chain avg rating: 2.5/5 · Rank 1 of 32 (Best)
Ownership & Management
Owners
Bync Holdings LLC
Owner · Organization
Capital Holdings Trust
Owner (parent company) · Organization
Starlight Healthcare LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
91 reviews from families & visitors
Official Website
Visit greenscabarrus.com
Medicare data downloads
Original nursing home datasets
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