Saunders Nursing and Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 272 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (15 vs median 8.0)
- High staff turnover (50%)
Bottom 25% in PA · Critically understaffed (RN) · $14,433 in fines
What this means for your family
Saunders House is frequently praised for its cleanliness and welcoming atmosphere, making it a strong contender for those prioritizing a pleasant environment. However, because some families have reported inconsistent care during off-hours, we recommend visiting during weekends or evenings to observe staffing levels firsthand and asking specifically about their protocols for call-bell response times.
Google Reviews
Google Reviews
272 reviews on Google“Saunders Nursing and Rehabilitation Center receives high praise for its cleanliness, lack of odors, and welcoming, professional front-desk staff. While many families report positive experiences with attentive care and effective rehabilitation, a minority of reviewers express serious concerns regarding neglect, poor communication, and inconsistent staffing levels, particularly on weekends.”
Quality Themes
Tap a score for detailsStrengths
- Clean, odor-free facility environment
- Welcoming and professional front-desk staff
- Effective rehabilitation therapy department
- Attentive and nurturing nursing assistants
Concerns
- Inconsistent care and neglect on weekends/night shifts (mentioned by 3 reviewers)
- Poor communication and responsiveness from admissions/management (mentioned by 3 reviewers)
- Staffing shortages leading to slow response times (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 213 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols are in place to ensure consistent care and timely response times during weekend and night shifts?
- 2I noticed some feedback regarding communication with management; could you walk me through the typical process for families to receive updates or resolve concerns with the administrative team?
- 3With medication management being a critical priority for us, could you explain the oversight process you have in place to ensure accuracy and consistency for residents?
- 4Since the facility has a large capacity of 180 residents, how do you ensure that each resident receives personalized attention and that no one feels overlooked during daily routines?
- 5We understand the importance of nutrition; could you share how you are working to improve the dining experience and accommodate individual dietary preferences?
- 6What specific steps are being taken to address the recent health inspection findings to ensure the highest standard of safety and care for your residents?
Personalized based on this facility's data
Key Review Excerpts
“The staff in the MC unit really engage and understand their patients.”
“I’m a nurse but I don’t make it known when I come into health facilities because I want to see if that’s their normal way of care, and you all passed that test.”
“The staff on the first floor is exceptional, lead by Tenile the unit manager. Tenile has a rare combination of insight into people, and compassion.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have repeatedly filed complaints triggering 29 of 46 total deficiencies, signaling ongoing concerns about resident protection from abuse and neglect, care planning failures, and treatment quality issues. The facility shows a troubling pattern of recurring problems across multiple areas including resident safety, medication management, and basic care standards, with abuse protection violations appearing as recently as late 2025. While the facility has correction plans for most issues, the high volume of family complaints and repeated violations in critical care areas suggest persistent systemic problems that warrant serious consideration before placement.
Mar 11, 2026Complaint1
Nursing and Physician Services Deficiencies
Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.
Feb 4, 2026Complaint2
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Dec 18, 2025Complaint3
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Sep 17, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jun 17, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
May 9, 2025Complaint9
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Federal Penalties
Fine
Jul 19, 2024
$14,433
Ownership & Operations
Who Operates This Facility
Saunders Nursing and Rehabilitation Center
for profit
Ownership & Management
Owners
Lancaster Operating, LLC
Owner · Organization
Bleier, Sorah
Owner (parent company)
Schwartz, Joel
Owner (parent company)
Sod, Leah
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
272 reviews from families & visitors
Official Website
Visit saundersnursing.com
Medicare data downloads
Original nursing home datasets
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