Brothers of Mercy Nursing & Rehabilitation Center
Strong Medicare quality ratings; families often praise strong physical and occupational therapy programs. Still worth an in-person visit.
based on 50 Google reviews
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What this means for your family
While the facility's physical therapy department remains a strong point for short-term rehab, the recent, consistent reports of neglect and poor hygiene in the long-term care units are deeply concerning. If you choose this facility, we strongly recommend visiting unannounced during off-hours and weekends to verify staffing levels and cleanliness for yourself.
Google Reviews
Google Reviews
50 reviews on Google“Brothers of Mercy Nursing & Rehabilitation Center receives highly polarized feedback, with recent reviews indicating significant concerns regarding cleanliness, staffing levels, and responsiveness to patient needs. While some families report positive outcomes from the physical therapy department and specific staff members, many others describe neglect, poor hygiene, and long wait times for assistance. Families considering this facility should be aware of the stark contrast between the experiences of rehab patients and those requiring long-term, round-the-clock care.”
Quality Themes
Tap a score for detailsStrengths
- Strong physical and occupational therapy programs
- Some highly dedicated and compassionate individual staff members
- Clean and well-maintained campus grounds
- Responsive social work and administrative follow-up for some families
Concerns
- Significant understaffing leading to slow call-light response times (mentioned by 9 reviewers)
- Poor facility cleanliness, including odors and unemptied waste (mentioned by 6 reviewers)
- Staff observed socializing or ignoring residents while call lights ring (mentioned by 5 reviewers)
- Lack of assistance with basic hygiene and feeding (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 44 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the size of the facility with 240 residents, what specific protocols do you have in place to ensure that call lights are answered promptly and that residents receive timely assistance with hygiene and meals?
- 2I noticed the facility has a large, well-maintained campus; what opportunities are there for residents to engage in outdoor activities or social events throughout the week?
- 3How does your team ensure consistent communication with families regarding a loved one's daily care, especially given the importance of staying updated on their well-being?
- 4With the focus on physical and occupational therapy here, how are these programs integrated into a resident's daily routine to help them maintain their independence?
- 5What is your current process for monitoring cleanliness in resident rooms and common areas to ensure the environment remains comfortable and sanitary?
- 6In the event of a medical emergency, what is the protocol for coordinating care with local hospitals and keeping family members informed in real-time?
Personalized based on this facility's data
Key Review Excerpts
“My mom is there and poop on bathroom floor was there forv2 days Noone checks on my mom she sat in vomit for over 25 minutes before someone came in”
“The therapists were great. They worked with me, one on one. On my last visit, I was shown exercises to continue at home and which muscles to focus on when doing a particular exercise.”
“I have seen many issues that are detrimental to care. The aides do their best but without enough help morale is down. Patients suffer from lack of attention. Call buttons get slow response.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
7
measures
2
measures
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with recurring fire safety issues and quality of care problems that persist across multiple surveys. Exit safety, fire protection systems, and resident care assistance are the most frequent problem areas, with some deficiencies repeating from 2019 to 2024. While most issues have correction dates, families have filed complaints about environmental safety, and one recent complaint remains without a correction plan, suggesting ongoing challenges with maintaining basic safety and care standards.
Jan 16, 2026Routine23
Administration Deficiencies
Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Install proper backup exit lighting.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Construction Deficiencies
Meet other general requirements.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Jan 16, 2026Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Jan 9, 2024Routine12
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Mar 2, 2022Routine3
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Ownership & Operations
Who Operates This Facility
Brothers of Mercy Nursing & Rehabilitation Center
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
50 reviews from families & visitors
Official Website
Visit brothersofmercy.org
Medicare data downloads
Original nursing home datasets
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