Greenfield Health & Rehab Center
Strong Medicare quality ratings; families often praise highly skilled and motivating physical and occupational therapy staff. Still worth an in-person visit.
based on 74 Google reviews
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What this means for your family
This facility's outpatient physical and occupational therapy departments are highly regarded and produce excellent results for recovery. However, the inpatient nursing care is frequently cited for severe understaffing and poor communication; if considering inpatient stay, we strongly recommend asking for specific nurse-to-patient ratios and observing the facility during evening or weekend hours.
Google Reviews
Google Reviews
74 reviews on Google“Greenfield Health & Rehab Center receives highly polarized feedback, with a stark divide between their outpatient therapy services and their inpatient nursing care. While many patients praise the outpatient physical and occupational therapy teams for being knowledgeable and motivating, inpatient residents and their families frequently report severe understaffing, poor communication, and neglectful care. Potential families should be aware that while the facility is physically well-maintained, the quality of nursing and bedside care is inconsistent and often criticized.”
Quality Themes
Tap a score for detailsStrengths
- Highly skilled and motivating physical and occupational therapy staff
- Clean, modern, and well-maintained facility
- Positive experiences with outpatient rehabilitation services
- Prompt and professional outpatient therapy scheduling
Concerns
- Severe understaffing leading to slow response times and neglect (mentioned by 11 reviewers)
- Poor communication between staff and family members (mentioned by 6 reviewers)
- Inattentive or rude nursing and aide staff (mentioned by 7 reviewers)
- Medication management errors or delays (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 78 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the high praise for your physical and occupational therapy teams, how do you ensure that same level of dedicated, attentive care carries over into the daily nursing and aide support?
- 2I noticed some families have expressed concerns regarding communication; what specific protocols or updates can we expect from your team to keep us regularly informed about our loved one's well-being?
- 3With 160 residents, how does your staff manage response times to call lights to ensure that residents feel supported and attended to promptly?
- 4Could you walk us through your current process for medication management and how you verify that doses are administered accurately and on time?
- 5I see you occasionally respond to online feedback; how does that input from families help you make tangible improvements to the resident experience here?
- 6What does a typical social or activity schedule look like for residents who are looking to stay engaged and connected with others throughout the week?
Personalized based on this facility's data
Key Review Excerpts
“The staff has been absolutely outstanding in every regard. I can’t recommend them high enough.”
“Surprisingly disappointed with the care received after my moms knee replacement surgery. They are clearly very short-staffed & left my mom waiting for 30 mins everytime she needed help going to the bathroom causing some accidents.”
“I was recently in another rehab facility and employees there told me that when they work for Greenfield they were asked to post fake reviews saying how great that place was.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
6
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Greenfield Health & Rehab has a concerning pattern of recurring deficiencies, with families filing complaints that triggered investigations into resident protection from abuse and restraint issues. The facility shows persistent problems across fire safety, resident care quality, and infection control that appear across multiple surveys from 2022 to 2025. While all violations have reported correction dates, the repetitive nature of safety and care issues, particularly the recurrence of exit obstruction problems, suggests ongoing operational challenges that families should carefully evaluate.
Feb 25, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Aug 8, 2025Routine8
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Provide properly sized and located linen or trash receptacles.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Dec 18, 2023Routine13
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
Provide properly sized and located linen or trash receptacles.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Dec 18, 2023Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
May 31, 2022Routine1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Ownership & Operations
Who Operates This Facility
Greenfield Health & Rehab Center
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
74 reviews from families & visitors
Official Website
Visit thegreenfields.org
Medicare data downloads
Original nursing home datasets
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