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Strong Medicare quality ratings; public reviewers often praise highly skilled and motivating physical and occupational therapy staff. Still worth an in-person visit.
based on 74 Google reviews
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Greenfield Health & Rehab Center has a strong overall Medicare rating. Public reviewers frequently mention: highly skilled and motivating physical and occupational therapy staff and clean, modern, and well-maintained facility. Review the component ratings and current source records before deciding.
Greenfield Health & Rehab Center receives highly polarized feedback, with a stark divide between their outpatient therapy services and their inpatient nursing care. While many patients praise the outpatient physical and occupational therapy teams for being knowledgeable and motivating, inpatient residents and their families frequently report severe understaffing, poor communication, and neglectful care. Potential families should be aware that while the facility is physically well-maintained, the quality of nursing and bedside care is inconsistent and often criticized.
Quality Themes
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Concerns
Rating Trends
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Distribution · 78 analyzed
This facility actively engages with reviewer feedback.
Personalized based on this facility's data
Key Review Excerpts
“The staff has been absolutely outstanding in every regard. I can’t recommend them high enough.”
“Surprisingly disappointed with the care received after my moms knee replacement surgery. They are clearly very short-staffed & left my mom waiting for 30 mins everytime she needed help going to the bathroom causing some accidents.”
“I was recently in another rehab facility and employees there told me that when they work for Greenfield they were asked to post fake reviews saying how great that place was.”
RN hours are below the EveryPlace reference benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
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Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Greenfield Health & Rehab has a concerning pattern of recurring deficiencies, with families filing complaints that triggered investigations into resident protection from abuse and restraint issues. The facility shows persistent problems across fire safety, resident care quality, and infection control that appear across multiple surveys from 2022 to 2025. While all violations have reported correction dates, the repetitive nature of safety and care issues, particularly the recurrence of exit obstruction problems, suggests ongoing operational challenges that families should carefully evaluate.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Provide properly sized and located linen or trash receptacles.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
Provide properly sized and located linen or trash receptacles.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Greenfield Health & Rehab Center
nonprofit
Key personnel
Contact this facility directly and verify the details that matter most to your family.
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Official Website
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