Grove Park Healthcare and Rehabilitation Center
Strong Medicare quality ratings; families often praise highly effective physical therapy department. Still worth an in-person visit.
based on 125 Google reviews
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What this means for your family
This facility's physical therapy team is highly regarded and has helped many patients regain mobility. However, families should be aware of significant concerns regarding facility maintenance and responsiveness; we strongly recommend an in-person tour of the specific wing where your loved one would reside, rather than relying on online photos.
Google Reviews
Google Reviews
125 reviews on Google“Grove Park Healthcare and Rehabilitation Center receives highly polarized feedback, with many short-term rehab patients praising the therapy team and staff, while long-term residents and their families report significant concerns regarding facility maintenance and hygiene. While some visitors describe a clean and professional environment, multiple reviewers allege that the facility's physical condition does not match the online photos and cite issues with cleanliness, laundry services, and responsiveness to patient needs.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical therapy department
- Helpful and professional social services staff
- Warm, attentive nursing staff (cited by many short-term patients)
- Successful post-surgery recovery outcomes
Concerns
- Facility maintenance and cleanliness (flies, odors, broken fixtures) (mentioned by 7 reviewers)
- Discrepancy between online photos and actual building condition (mentioned by 4 reviewers)
- Slow response times to call buttons and patient requests (mentioned by 4 reviewers)
- Poor laundry services and hygiene management (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 128 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard wonderful things about the physical therapy department and post-surgery recovery here; could you tell us more about how the therapists work with residents to reach their mobility goals?
- 2It's great to see how much the management engages with feedback from families; what specific steps are being taken right now to improve the facility's maintenance and cleanliness?
- 3How does the nursing team manage call button responses and ensure that resident requests are addressed promptly, especially during busy shifts?
- 4Can you walk us through your protocols for medication management and how you ensure accuracy and safety for every resident?
- 5What kind of daily activities or social programs does the social services staff organize to keep residents engaged and connected with one another?
- 6In the event of a medical emergency or a sudden change in a resident's condition after hours, what is the specific process for notifying the family and providing care?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapy that I got here could not have been better. The food was good and nursing. It's clean, and the staff help you with anything you need.”
“The pictures on google look NOTHING like the inside of the building. Once you actually go in to the patients rooms the closets are falling apart, the curtains look like they've never been washed, the walls are nasty.”
“Staff members were often unresponsive — it sometimes took over an hour or more to get help after pressing the call button. Communication with management was frustrating, as concerns about medication and hygiene were often brushed off or met with excuses.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
3
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with 55 deficiencies across four surveys, including families filing complaints that triggered investigations into accident prevention and abuse response. The most recurring problems involve fire safety systems, medication management, and quality of care issues like pain management and nutrition. While all violations show correction dates, many safety and care issues repeatedly appear across multiple surveys, suggesting ongoing challenges with maintaining consistent standards.
Feb 21, 2026Routine10
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 5, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Oct 18, 2024Routine19
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Jun 8, 2023Routine16
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Resident Rights Deficiencies
Ensure residents have reasonable access to and privacy in their use of communication methods.
Jun 8, 2023Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Feb 21, 2026
$65,430
Ownership & Operations
Who Operates This Facility
Grove Park Healthcare and Rehabilitation Center
for profit
Chain Affiliation
Allaire Health Services
20 facilities nationwide
Chain avg rating: 2.3/5 · Rank 8 of 20
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
125 reviews from families & visitors
Official Website
Visit groveparkhc.com
Medicare data downloads
Original nursing home datasets
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