Complete Care at Orange Park
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 197 Google reviews

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What this means for your family
While the facility has undergone aesthetic renovations and features an accessible administrator, the recurring reports of unsanitary conditions and medication errors are concerning. If you consider this facility, conduct an unannounced visit to the upper floors to verify cleanliness and ask specifically about the nurse-to-patient ratio during night shifts.
Google Reviews
Google Reviews
197 reviews on Google“Complete Care at Orange Park presents a polarized experience for families, with many reviewers praising the recent renovations and the accessibility of the administration. However, a significant number of families report serious concerns regarding hygiene, including persistent odors and unclean rooms, as well as inconsistent nursing care and communication issues.”
Quality Themes
Tap a score for detailsStrengths
- Proactive and responsive administration
- Beautiful, modern facility renovations
- Compassionate and friendly nursing staff
- Effective rehab and recovery support
Concerns
- Unsanitary conditions including urine odors and dirty rooms (mentioned by 7 reviewers)
- Inconsistent or negligent nursing care and medication management (mentioned by 5 reviewers)
- Understaffing leading to slow response times (mentioned by 3 reviewers)
- Poor communication regarding patient status and discharge (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 202 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the facility has undergone some beautiful modern renovations; how do you maintain that standard of cleanliness and hygiene in the resident living areas on a daily basis?
- 2With a capacity of 215 residents, what specific systems do you have in place to ensure that medication management is accurate and consistent for every individual?
- 3I see that your team is very active in responding to feedback online; how do you translate that commitment to communication into keeping families updated on their loved one's health status and care plan changes?
- 4Given the importance of a comfortable dining experience, could you walk me through how you manage meal service and ensure residents are receiving the nutrition and support they need?
- 5What protocols do you have in place to ensure that nursing staff remain responsive and attentive, especially during peak hours or shift changes?
- 6Beyond the rehab services, what does a typical day look like for residents in terms of social engagement and daily activities to keep them active and connected?
Personalized based on this facility's data
Key Review Excerpts
“The administrator, Yehuda is proactive and responsive to any issue or concern that you may have, and there are members on the staff that care about what they do.”
“My recent visit to see my brother on the third floor was extremely concerning. His room had a broken toilet with waste left inside, and the entire floor smelled strongly of urine.”
“I was having some issues here.Witch staffand I was feeling quite upset. And to my surprise mister Yehuda Gottlieb Came up to my room personally and spoke to me and resolved the issues.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Complete Care at Orange Park has 46 deficiencies across recent inspections, including 4 complaint-triggered issues where families filed reports. The facility has recurring problems with fire safety systems, physician services, and infection control. While all deficiencies show correction dates, the pattern of repeated issues with fire safety equipment and physician oversight across multiple surveys raises concerns about sustained compliance.
Sep 24, 2025Routine12
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure gas and vacuum systems are inspected and tested as part of a maintenance program.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Sep 24, 2025Complaint1
Nursing and Physician Services Deficiencies
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Jul 15, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 9, 2024Routine9
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Nursing and Physician Services Deficiencies
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
May 9, 2024Complaint2
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Feb 9, 2022Routine21
Egress Deficiencies
Provide at least two remote exits on each floor or fire section of the building.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Environmental Deficiencies
Keep all essential equipment working safely.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Environmental Deficiencies
Put firmly secured handrails on each side of hallways.
Egress Deficiencies
Install proper backup exit lighting.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Complete Care at Orange Park
for profit
Chain Affiliation
Complete Care
85 facilities nationwide
Chain avg rating: 3.2/5 · Rank 41 of 85
Ownership & Management
Owners
East Orange Holdco LLC
Owner · Organization
Eef Capital LLC
Owner (parent company) · Organization
Pc East Orange Holdco
Owner (parent company) · Organization
Sms 2021 Trust
Owner (parent company) · Organization
Schlaff, Benny
Owner (parent company)
Schlaff, Nachum
Owner (parent company)
Stein, Shalom
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
197 reviews from families & visitors
Official Website
Visit ccorangepark.com
Medicare data downloads
Original nursing home datasets
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