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Nursing HomeMedicaid

Complete Care at Orange Park

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

140 Park Ave, East Orange, NJ 07017215 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.5/5

based on 197 Google reviews

5
4
3
2
1
Complete Care at Orange Park Nursing Home in East Orange, NJ — Street View
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What this means for your family

While the facility has undergone aesthetic renovations and features an accessible administrator, the recurring reports of unsanitary conditions and medication errors are concerning. If you consider this facility, conduct an unannounced visit to the upper floors to verify cleanliness and ask specifically about the nurse-to-patient ratio during night shifts.

Google Reviews

Google Reviews

197 reviews on Google
Complete Care at Orange Park presents a polarized experience for families, with many reviewers praising the recent renovations and the accessibility of the administration. However, a significant number of families report serious concerns regarding hygiene, including persistent odors and unclean rooms, as well as inconsistent nursing care and communication issues.

Quality Themes

Tap a score for details
Food4.0Staff6.0Clean3.0Activities7.0Meds2.0MemoryN/AComms5.0ValueN/A

Strengths

  • Proactive and responsive administration
  • Beautiful, modern facility renovations
  • Compassionate and friendly nursing staff
  • Effective rehab and recovery support

Concerns

  • Unsanitary conditions including urine odors and dirty rooms (mentioned by 7 reviewers)
  • Inconsistent or negligent nursing care and medication management (mentioned by 5 reviewers)
  • Understaffing leading to slow response times (mentioned by 3 reviewers)
  • Poor communication regarding patient status and discharge (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

2345.02021(1)4.42022(34)4.42023(38)4.72024(61)4.62025(54)3.62026(14)

Distribution · 202 analyzed

5
158
4
17
3
7
2
3
1
17

How They Respond to Reviews

93%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed the facility has undergone some beautiful modern renovations; how do you maintain that standard of cleanliness and hygiene in the resident living areas on a daily basis?
  • 2With a capacity of 215 residents, what specific systems do you have in place to ensure that medication management is accurate and consistent for every individual?
  • 3I see that your team is very active in responding to feedback online; how do you translate that commitment to communication into keeping families updated on their loved one's health status and care plan changes?
  • 4Given the importance of a comfortable dining experience, could you walk me through how you manage meal service and ensure residents are receiving the nutrition and support they need?
  • 5What protocols do you have in place to ensure that nursing staff remain responsive and attentive, especially during peak hours or shift changes?
  • 6Beyond the rehab services, what does a typical day look like for residents in terms of social engagement and daily activities to keep them active and connected?

Personalized based on this facility's data


Key Review Excerpts

The administrator, Yehuda is proactive and responsive to any issue or concern that you may have, and there are members on the staff that care about what they do.

Family member · 2022★★★★★

My recent visit to see my brother on the third floor was extremely concerning. His room had a broken toilet with waste left inside, and the entire floor smelled strongly of urine.

Family member · 2026☆☆☆☆

I was having some issues here.Witch staffand I was feeling quite upset. And to my surprise mister Yehuda Gottlieb Came up to my room personally and spoke to me and resolved the issues.

Resident · 2024★★★★★
Source: 197 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.38hrs
51%
Registered nurses for medical care
Total Nursing
3.24hrs
79%
All nurses + aides combined
Staff Turnover
18%
Lower is better (< 30% = good)
RN Turnover
17%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

11

measures

Worse Than Avg

4

measures

Mixed Results

2

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility67.6%
Worse than Avg
Here
67.6%
US
93.4%
NJ
93.0%
Essex
93.7%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility4.9%
Better than Avg
Here
4.9%
US
19.4%
NJ
15.7%
Essex
21.2%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility1.4%
Better than Avg
Here
1.4%
US
15.3%
NJ
9.1%
Essex
13.4%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility2.8%
Better than Avg
Here
2.8%
US
14.4%
NJ
9.2%
Essex
13.7%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility11.1%
Better than Avg
Here
11.1%
US
19.5%
NJ
18.9%
Essex
19.6%
😔

Residents with depression symptoms

↓ Lower is better
This Facility12.2%
Mixed vs Avgs
Here
12.2%
US
12.1%
NJ
11.7%
Essex
18.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility50.9%
Worse than Avg
Here
50.9%
US
81.8%
NJ
78.7%
Essex
82.9%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility94.2%
Better than Avg
Here
94.2%
US
79.7%
NJ
80.1%
Essex
81.7%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.2%
Worse than Avg
Here
2.2%
US
1.6%
NJ
1.2%
Essex
1.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

6deficiencies
Near state avg (8.5)
4 complaint-triggered

Complete Care at Orange Park has 46 deficiencies across recent inspections, including 4 complaint-triggered issues where families filed reports. The facility has recurring problems with fire safety systems, physician services, and infection control. While all deficiencies show correction dates, the pattern of repeated issues with fire safety equipment and physician oversight across multiple surveys raises concerns about sustained compliance.

Sep 24, 2025Routine
12
0222Potential for harm · WidespreadCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0223Potential for harm · WidespreadCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0342Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0531Potential for harm · WidespreadCorrected

Services Deficiencies

Have elevators that firefighters can control in the event of a fire.

0908Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure gas and vacuum systems are inspected and tested as part of a maintenance program.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0919Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

Sep 24, 2025Complaint
1
0712Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure that the resident and his/her doctor meet face-to-face at all required visits.

Jul 15, 2025Complaint
1
0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

May 9, 2024Routine
9
0311Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0541Potential for harm · WidespreadCorrected

Services Deficiencies

Install properly constructed and protected linen or trash chutes.

0711Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.

0712Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure that the resident and his/her doctor meet face-to-face at all required visits.

0640Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

May 9, 2024Complaint
2
0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

Feb 9, 2022Routine
21
0252Potential for harm · Widespread

Egress Deficiencies

Provide at least two remote exits on each floor or fire section of the building.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0531Potential for harm · WidespreadCorrected

Services Deficiencies

Have elevators that firefighters can control in the event of a fire.

0711Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.

0908Potential for harm · PatternCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0924Potential for harm · PatternCorrected

Environmental Deficiencies

Put firmly secured handrails on each side of hallways.

0281Potential for harm · IsolatedCorrected

Egress Deficiencies

Install proper backup exit lighting.

0291Potential for harm · IsolatedCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0374Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0521Potential for harm · IsolatedCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0911Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the installation and maintenance of electrical systems.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0836Potential for harm · IsolatedCorrected

Administration Deficiencies

Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Complete Care at Orange Park

Organization Type

for profit

Chain Affiliation

Chain Name

Complete Care

Chain Size

85 facilities nationwide

Chain avg rating: 3.2/5 · Rank 41 of 85

Ownership & Management

Owners

East Orange Holdco LLC

Owner · Organization

100%

Eef Capital LLC

Owner (parent company) · Organization

Pc East Orange Holdco

Owner (parent company) · Organization

Sms 2021 Trust

Owner (parent company) · Organization

Schlaff, Benny

Owner (parent company)

Schlaff, Nachum

Owner (parent company)

Stein, Shalom

Owner (parent company)

Key personnel

Stein, ShalomManaging Control - Governing BodyStein, ShalomOfficer / DirectorClarke, RobertManagerGottlieb, YehudaManagerGrewal, BaljinderManager
Source: Medicare provider data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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