Bear Creek Senior Living
Strong Medicare quality ratings; families often praise beautiful, well-maintained facility. Still worth an in-person visit.
based on 50 Google reviews
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What this means for your family
While MorningStar at Bear Creek has a strong reputation for its beautiful environment and compassionate staff, recent reviews highlight concerning trends regarding medication management and communication with leadership. We strongly recommend that you ask for a detailed plan on how they track and administer medications and observe the facility during off-peak hours to ensure staffing levels meet your loved one's needs.
Google Reviews
Google Reviews
50 reviews on Google“MorningStar at Bear Creek is a memory care facility that receives frequent praise for its beautiful, clean environment and compassionate, attentive staff who build strong relationships with residents. However, recent reviews from 2023-2025 indicate a decline in service quality, with families reporting serious concerns regarding medication management, resident hygiene, and responsiveness to safety incidents. Families considering this facility should weigh the high praise for its culture against these significant reports of neglect and communication breakdowns.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, well-maintained facility
- Warm and compassionate care staff
- Effective transition and move-in support
- Strong focus on memory care programming
Concerns
- Medication management errors and missing medications (mentioned by 3 reviewers)
- Poor communication and lack of responsiveness from leadership (mentioned by 3 reviewers)
- Inadequate resident hygiene and physical care (mentioned by 2 reviewers)
- Staffing issues and high turnover affecting care quality (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 52 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you have a strong focus on memory care programming; could you walk me through what a typical day of activities looks like for a resident in that program?
- 2We understand that managing medications for seniors can be complex; what specific protocols or double-check systems do you have in place to ensure medications are administered accurately and on time?
- 3When a family has a concern or a question, what is the best way to reach leadership, and how do you ensure that communication remains consistent and responsive?
- 4I see that you are active in responding to feedback online, which is great to see; how do you use that family input to make ongoing improvements to the care experience here?
- 5To help us understand your daily care standards, could you explain your process for ensuring residents receive consistent assistance with their personal hygiene and physical care needs?
- 6Given the current staffing landscape, how do you support your team to ensure that the quality of care remains stable and consistent for the 45 residents living here?
Personalized based on this facility's data
Key Review Excerpts
“The level of care that my father received was world-class. We had moved him from another city to a memory care unit that was commensurate with his needs. While we were there, I was impressed with the level of care and communication we received.”
“My mom was placed at MorningStar in June 2022. She was at about mid stage 6 with Alzheimer’s. She was still walking and talking and had a great sense of humor. She actually loved the people who cared for her there and was very grateful for them.”
“Medications were missed, lost or mishandled, and despite our repeated concerns, nothing was done. The staff seemed overwhelmed, and leadership was unresponsive—even dismissive—when we raised alarms.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
9
measures
3
measures
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents who fell and were seriously hurt
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has persistent issues with fire safety systems, infection control, and accident prevention that recur across multiple inspections from 2021 to 2024, suggesting ongoing operational challenges. Families filed complaints in 2025 regarding resident rights and discharge notification procedures. While all deficiencies show correction dates, the repeated nature of fire safety and infection control violations indicates systemic problems that may impact resident safety and care quality.
Feb 11, 2026Routine1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 30, 2025Complaint2
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
May 6, 2024Routine10
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Smoke Deficiencies
Provide properly protected cooking facilities.
Jan 26, 2023Routine10
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Nov 4, 2021Routine8
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Have properly sized and located compartments to protect residents from smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Federal Penalties
Fine
Jan 30, 2025
$6,614
Ownership & Operations
Who Operates This Facility
Bear Creek Senior Living
for profit
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
50 reviews from families & visitors
Official Website
Visit morningstarseniorliving.com
Medicare data downloads
Original nursing home datasets
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