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Public Google reviewers rate this highly and often mention clean and well-maintained facilities. Schedule a visit to confirm the fit.
based on 22 Google reviews
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Public Google reviewers rate Brookdale Shadowlake highly. Reviewers highlight: clean and well-maintained facilities, engaged and active resident community. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Reviewers are deeply divided, with long-term residents and some families praising the friendly staff, clean environment, and active social programs. However, serious allegations of neglect, untrained caregivers, and poor food quality have been raised by other family members.
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Distribution · 23 analyzed
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Key Review Excerpts
“I loved the cleanliness, friendliness of the staff. But what sold this community was residents. They looked engaged.”
“I have lived here at Brookdale Shadowlake for several years and I am very happy with the location and the grounds and buildings etc. Nice rooms etc. We have a shopping trip each week to different locations.”
“I watched a dear family member suffer abuse from untrained low paid “caretakers” who are barely certified.”
Source: Texas Health & Human Services Commission
Key Findings
Brookdale Shadowlake has had two recorded inspection events, with the most recent in September 2023 involving a food temperature violation. A previous inspection in September 2019 identified several life safety code deficiencies related to fire safety systems and building construction, all of which were marked as corrected.
Health Code (1 violations)
The facility failed to store, serve, or reheat foods at the appropriate temperatures.
Life Safety Code (5 violations)
The facility failed to ensure interior walls and/or ceilings were constructed with a material having at least a 20-minute fire rating, or at least 3/8 gypsum board.
The facility failed to ensure the required sprinkler system was inspected, tested, and maintained in compliance with NFPA 25.
The facility failed to comply with Chapter 33, Existing Residential Board and Care Occupancies.
The facility failed to ensure the fire alarm and smoke detection system was in compliance with licensing standards for assisted living facilities.
The facility failed to ensure fire drills were conducted and documented to be in compliance with licensing standards for assisted living facilities.
Arc Shadowlake Lp
for profit
AMY LOWRY
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Google Reviews
22 reviews from families & visitors
Official Website
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TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
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