Brookdale Shadowlake
Families consistently rate this highly — reviewers highlight clean and well-maintained facilities. Schedule a visit to confirm the fit.
based on 22 Google reviews
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What this means for your family
This facility offers a vibrant social life and a clean environment that many long-term residents enjoy. However, families should exercise extreme caution and perform rigorous on-site checks regarding caregiver training and staffing levels, as there are serious allegations of neglect and untrained staff.
Google Reviews
Google Reviews
22 reviews on Google“Reviewers are deeply divided, with long-term residents and some families praising the friendly staff, clean environment, and active social programs. However, serious allegations of neglect, untrained caregivers, and poor food quality have been raised by other family members.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facilities
- Engaged and active resident community
- Friendly and professional caregiving staff
- Robust social activities and outings
Concerns
- Poor food quality and lack of variety (mentioned by 2 reviewers)
- Staffing quality and training issues (mentioned by 2 reviewers)
- High cost relative to services provided
Rating Trends
Tap a year to see what changed
Distribution · 23 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I've heard wonderful things about how active and engaged the resident community is here; could you tell me more about the types of social outings or group activities planned for the upcoming month?
- 2Since we want to ensure a great dining experience, could you walk us through the weekly menu and explain how you incorporate variety and different nutritional needs into the daily meals?
- 3We are looking for a high level of consistent care, so could you describe your current approach to staff training and how you ensure every caregiver provides a high standard of service?
- 4In the event of a medical emergency during the night, what specific protocols are in place to ensure a resident receives immediate care and communication with their family?
- 5The facility looks incredibly clean and well-maintained; how does the team manage the daily upkeep of the common areas and individual apartments to keep everything looking so nice?
- 6When considering the overall care package and amenities provided, how do you ensure that the services offered provide great long-term value for a family's investment?
Personalized based on this facility's data
Key Review Excerpts
“I loved the cleanliness, friendliness of the staff. But what sold this community was residents. They looked engaged.”
“I have lived here at Brookdale Shadowlake for several years and I am very happy with the location and the grounds and buildings etc. Nice rooms etc. We have a shopping trip each week to different locations.”
“I watched a dear family member suffer abuse from untrained low paid “caretakers” who are barely certified.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
Brookdale Shadowlake has had two recorded inspection events, with the most recent in September 2023 involving a food temperature violation. A previous inspection in September 2019 identified several life safety code deficiencies related to fire safety systems and building construction, all of which were marked as corrected.
Sep 21, 2023Routine
Health Code (1 violations)
The facility failed to store, serve, or reheat foods at the appropriate temperatures.
Sep 3, 2019Routine
Life Safety Code (5 violations)
The facility failed to ensure fire drills were conducted and documented to be in compliance with licensing standards for assisted living facilities.
The facility failed to ensure interior walls and/or ceilings were constructed with a material having at least a 20-minute fire rating, or at least 3/8 gypsum board.
The facility failed to ensure the fire alarm and smoke detection system was in compliance with licensing standards for assisted living facilities.
The facility failed to comply with Chapter 33, Existing Residential Board and Care Occupancies.
The facility failed to ensure the required sprinkler system was inspected, tested, and maintained in compliance with NFPA 25.
Ownership & Operations
Who Operates This Facility
Arc Shadowlake Lp
for profit
AMY LOWRY
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
22 reviews from families & visitors
Official Website
Visit brookdale.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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