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Public Google reviewers rate this highly and often mention kind and accommodating staff. Schedule a visit to confirm the fit.
based on 6 Google reviews
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Public Google reviewers rate Elderwood Village at Fairport highly. Reviewers highlight: kind and accommodating staff, high-quality food and dining. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Elderwood Village at Fairport receives high praise for its caring staff, quality food, and engaging activities, with families noting that their loved ones have thrived in the environment. However, a recent critical review highlights severe concerns regarding call bell response times, unprofessional staff behavior, and dangerous infrastructure issues in the memory care unit. Families should weigh the long-term positive experiences against these serious allegations of neglect and maintenance failures.
Quality Themes
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Key Review Excerpts
“My sister moved in July 24th 2025. She has bloomed since living there, the staff that come to work regularly are so accommodating and kind.”
“Elderwood Fairport is fantastic. This is due to the the outstanding care and attention that the staff gives to residents.”
“The nursing staff, HR, and Director ignore the fact that patients wait 2 to 3 hours for a call bell to be answered, hot water in memory care unit is always brown and has metal shavings in it.”
Source: NY Dept. of Health
Key Findings
31 violations from 13 inspections
Environmental standards
Environmental standards
Medication management.
Records and reports.
Admission standards
Environmental standards
Records and reports
Personnel
Environmental standards
Consumer and resident protections.
Disaster and emergency planning
Environmental standards
Resident services
Resident services.
No deficiencies are reported in this inspection record.
No deficiencies are reported in this inspection record.
No deficiencies are reported in this inspection record.
No deficiencies are reported in this inspection record.
No deficiencies are reported in this inspection record.
Admission and retention standards.
Admission standards
7 Chardonnay Drive Operating Company, LLC
for profit
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Google Maps
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Google Reviews
6 reviews from families & visitors
Official Website
Visit elderwood.com
NY DOH — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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