Elderwood Village at Fairport
Families consistently rate this highly — reviewers highlight kind and accommodating staff. Schedule a visit to confirm the fit.
based on 6 Google reviews
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What this means for your family
While many families report a positive experience with the staff and activities, the recent report of severe neglect and infrastructure issues in the memory care unit is concerning. We strongly recommend conducting an unannounced visit to the memory care wing and speaking directly with current residents' families to verify if these reported staffing and maintenance issues are ongoing.
Google Reviews
Google Reviews
6 reviews on Google“Elderwood Village at Fairport receives high praise for its caring staff, quality food, and engaging activities, with families noting that their loved ones have thrived in the environment. However, a recent critical review highlights severe concerns regarding call bell response times, unprofessional staff behavior, and dangerous infrastructure issues in the memory care unit. Families should weigh the long-term positive experiences against these serious allegations of neglect and maintenance failures.”
Quality Themes
Tap a score for detailsStrengths
- Kind and accommodating staff
- High-quality food and dining
- Engaging resident activities
- Reasonable pricing
Concerns
- Slow call bell response times
- Unprofessional staff conduct
Rating Trends
Tap a year to see what changed
Distribution · 7 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; how do you incorporate that family input into your daily operations?
- 2Since your dining program is so highly regarded, could you tell me how you accommodate residents who might have specific dietary needs or preferences?
- 3What specific steps are in place to ensure that call bells are answered promptly, especially during busy times of the day?
- 4How do you approach ongoing staff training to ensure that the professional standards of the facility are consistently met?
- 5Could you walk me through the specific programming and support structure for residents in your memory care neighborhood?
- 6How does your team handle communication with families when there is a change in a resident's health status or care plan?
Personalized based on this facility's data
Key Review Excerpts
“My sister moved in July 24th 2025. She has bloomed since living there, the staff that come to work regularly are so accommodating and kind.”
“Elderwood Fairport is fantastic. This is due to the the outstanding care and attention that the staff gives to residents.”
“The nursing staff, HR, and Director ignore the fact that patients wait 2 to 3 hours for a call bell to be answered, hot water in memory care unit is always brown and has metal shavings in it.”
State Inspection History
State Inspections
Source: NY Dept. of Health
Key Findings
17 violations from 11 inspections
Dec 23, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Nov 13, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Oct 17, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Jun 20, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Jun 16, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Jun 5, 2025Complaint
Admission standards
Admission and retention standards.
Mar 18, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Mar 14, 2025Complaint
Operating certificates
Environmental standards
Resident services.
Resident services.
Resident services
Personnel.
Ownership & Operations
Who Operates This Facility
7 Chardonnay Drive Operating Company, LLC
for profit
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
6 reviews from families & visitors
Official Website
Visit elderwood.com
Medicare data downloads
Original nursing home datasets
NY DOH — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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