Nursing HomeMedicaid Investigative

Glenview Wellness & Rehabilitation

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

7625 Glenview Dr, North Richland Hills, TX 76180|163 beds|Licensed & Active

2/5

Medicare

Inspection

Quality

Staffing

Google rating

4.3/5

based on 180 Google reviews

(817) 284-1427 Directions Website

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6/ 10

high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

Low overall rating (1/5 stars)
Low staffing rating (1/5 stars)
Above-median deficiencies (12 vs median 8.0)
High staff turnover (59%)
High RN turnover (60%)

Bottom 25% in Texas · Below recommended RN staffing · Worst in OPCO SKILLED MANAGEMENT chain · $23,970 in fines

Source: Medicare data

What this means for your family

This facility is an excellent choice for short-term rehabilitation, as the therapy teams are frequently cited as being top-tier. However, if you are considering long-term nursing care, you must be vigilant; multiple families have reported issues with understaffing and patient safety in the permanent residential wings.

Google Reviews

180 reviews on Google

“Families seeking rehabilitation services will likely find the therapy teams to be a major strength, with many reviewers praising the physical therapy department's effectiveness. However, there is a significant divide between the rehab and long-term care wings, as several reviewers reported serious concerns regarding neglect, understaffing, and patient falls in the long-term nursing side.”

Quality Themes

Tap a score for details

Strengths

Excellent rehabilitation and physical therapy teams
Clean and well-maintained facility
Friendly and professional administrative staff
Compassionate nursing and CNA staff in rehab units

Concerns

Understaffing and neglect in long-term care (mentioned by 4 reviewers)
Frequent patient falls and safety issues (mentioned by 3 reviewers)
Poor communication from management regarding patient status (mentioned by 2 reviewers)
Inconsistent food quality and temperature (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 182 analyzed

135

⚡11 reviews posted between Mar 31, 2025 – Apr 2, 2025 · 10 were 5-star

How They Respond to Reviews

0%response rate

Defensive

The owner uses personalized templates for positive reviews but adopts a defensive and argumentative tone when addressing negative feedback. They often attempt to invalidate the reviewer's claims by citing clinical circumstances or directing them to private channels.

Questions for Your Tour

1We've heard wonderful things about your rehabilitation and physical therapy teams; how do you coordinate their care with the long-term nursing staff?
2With the facility being so well-maintained and clean, what specific protocols do you have in place to ensure resident safety and prevent falls during the night?
3How does the management team ensure that families are kept updated and informed about any changes in a resident's daily health status?
4What is the process for managing medical emergencies or sudden changes in condition after regular business hours?
5Could you tell us more about the daily activities and social engagement opportunities available to residents to keep them active?
6How do you ensure that meal temperatures and nutritional needs are consistently met for every resident throughout the day?

Personalized based on this facility's data

Key Review Excerpts

“The therapy department alone deserves a million stars. The outcomes this facility produces is way beyond I have seen.”

Rehab patient · 2023★★★★★

“My mother was in the rehab part three times and they took really good care of her, not to mention the relationships I had with the staff.. I do recommend the Rehabilitation Center there.”

Rehab patient's family · 2026★★★★★

“The staff at Glenview is amazing!!! The facility is clean. I was able to get my Mother taken care of w/o any problems!”

Long-term resident's family · 2024★★★★★

Source: 180 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.40hrs

53%

Registered nurses for medical care

Total Nursing

2.74hrs

67%

All nurses + aides combined

Staff Turnover

56%

Lower is better (< 30% = good)

RN Turnover

64%

Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

😔

Residents with depression symptoms

↓ Lower is better

This Facility0.4%

Better than Avg

Here

0.4%

12.1%

2.5%

Tarrant

2.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility10.6%

Better than Avg

Here

10.6%

19.4%

14.2%

Tarrant

15.1%

💉

Residents vaccinated for the flu

↑ Higher is better

This Facility91.9%

Worse than Avg

Here

91.9%

95.5%

98.0%

Tarrant

98.3%

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility99.3%

Better than Avg

Here

99.3%

93.4%

96.9%

Tarrant

97.7%

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility14.0%

Better than Avg

Here

14.0%

19.5%

18.4%

Tarrant

17.0%

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility18.6%

Worse than Avg

Here

18.6%

14.4%

16.1%

Tarrant

13.0%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility99.4%

Better than Avg

Here

99.4%

81.8%

89.2%

Tarrant

91.1%

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility86.0%

Mixed vs Avgs

Here

86.0%

79.7%

88.0%

Tarrant

89.7%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

1.6%

1.5%

Tarrant

1.8%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

12deficiencies

2penalties

Above state avg (9.1)

19 complaint-triggered

$23,970 in fines

This facility has concerning patterns of complaint-triggered deficiencies, with families reporting issues that led to 18 violations across multiple surveys. The most recurring problems involve abuse/neglect prevention, resident safety and accident prevention, and infection control. While the facility has provided correction dates for most violations, serious issues persist through recent surveys, including multiple abuse reporting failures and ongoing safety hazards that continue to generate family complaints.

Feb 18, 2026Complaint1 finding

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Dec 28, 2025Complaint1 finding

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Dec 4, 2025Complaint1 finding

0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Nov 19, 2025Complaint2 findings

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Sep 9, 2025Complaint2 findings

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Aug 19, 2025Routine7 findings

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0644Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0293Potential for harm · PatternCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0351Potential for harm · PatternCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Federal Penalties

Fine

Mar 28, 2024

$15,887

Fine

Oct 5, 2023

$8,083

Ownership & Operations

Who Operates This Facility

Owner / Operator

Coryell County Memorial Hospital Authority

Organization Type

for profit

Management Company

GLENVIEW POST ACUTE LLC

Administrator

JASMINE ROBERTS

Chain Affiliation

Chain Name

Opco Skilled Management

Chain Size

64 facilities nationwide

Chain avg rating: 2.2/5 · Rank 21 of 24 (Worst)

Ownership & Management

Owners

Coryell County Memorial Hospital Authority

Owner · Organization

100%

Gurwitz, Solomon