Avir at Emerald Hills
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 199 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (9 vs median 8.0)
- High RN turnover (88%)
Below average in Texas · Critically understaffed (RN) · Above average staffing · $301,455 in fines
What this means for your family
This facility is a strong candidate if you prioritize cleanliness and a professional administrative team. However, you must be vigilant regarding nighttime care and food quality, as multiple families have reported issues with call lights being ignored and inadequate dietary modifications.
Google Reviews
Google Reviews
199 reviews on Google“AVIR AT EMERALD HILLS is frequently praised for its clean, well-maintained environment and a highly professional administration and marketing team. While many families report exceptional care from nurses and therapists, there are serious, recurring allegations regarding inconsistent nighttime staffing, neglectful hygiene care, and issues with food quality.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Professional and compassionate administration
- Effective rehabilitation and therapy services
- Friendly and welcoming front desk staff
Concerns
- Inconsistent nighttime staffing and slow response to call lights (mentioned by 3 reviewers)
- Issues with hygiene and resident cleanliness (mentioned by 3 reviewers)
- Poor food quality and dietary management (mentioned by 3 reviewers)
- Difficulties with facility access and front desk availability (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 205 analyzed
How They Respond to Reviews
The owner provides personalized responses that acknowledge specific reviewers by name and address the content of positive reviews. For negative reviews, they transition from offering direct contact information to actively addressing specific grievances and explaining operational changes.
Questions for Your Tour
- 1I noticed the administration is very responsive to feedback; how does the leadership team involve families in addressing concerns about daily care?
- 2What specific steps are being taken to ensure consistent staffing and quick response times during the overnight hours?
- 3Could you tell me more about how the dietary team manages meal quality and individual nutritional needs for residents?
- 4What protocols are in place to ensure resident hygiene and personal care are maintained consistently throughout the day and night?
- 5How does the facility handle medical emergencies or sudden changes in a resident's health during the late-night shifts?
- 6What kind of daily activities or social programs are available to keep the residents engaged and active?
Personalized based on this facility's data
Key Review Excerpts
“Every single staff member from the director to the receptionist to the social worker to the nurses, aides, therapists, cafeteria and business office staff made sure my father and the rest of the family were cared for physically and emotionally during what was a trying time for all of us.”
“My mom has only been there a couple weeks but it seems to be going well. She is in the locked wing due to her dementia. The nurses, staff seem very nice.”
“I did my due diligence making sure my family member was ok in here, and happy I did. I’d come in at odd hours of the night, and the elderly would be screaming for help for way long then they should have to.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents who fell and were seriously hurt
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has faced recurring serious concerns, with families filing 10 complaint-triggered deficiencies across multiple areas. The most persistent problems involve medication management, infection control, and safety hazards, with recent 2025 complaints about medication errors and abuse prevention policies. While the facility reports correcting each issue, the pattern of repeated violations in core care areas like medication safety and infection control suggests ongoing operational challenges that families should carefully consider.
Dec 9, 2025Complaint3
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 26, 2025Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Apr 17, 2025Routine3
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Aug 9, 2024Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 29, 2024Routine6
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Resident Assessment and Care Planning Deficiencies
Provide doctor's orders for the resident's immediate care at the time the resident was admitted.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Jan 9, 2024Complaint2
Quality of Life and Care Deficiencies
Honor each resident's preferences, choices, values and beliefs.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Federal Penalties
Fine
Jun 26, 2025
$195,946
Ownership & Operations
Who Operates This Facility
Dallas County Hospital District
for profit
5600 DAVIS BLVD OPCO, LLC
JOHN HUNDLEY
Chain Affiliation
Avir Health Group
117 facilities nationwide
Chain avg rating: 2.3/5 · Rank 52 of 90
Ownership & Management
Owners
Dallas County Hospital District
Owner · Organization
Dagan, Amitai
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Goldberger, Abraham
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Goldberger, Faigy
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
199 reviews from families & visitors
Official Website
Visit avirhg.com
Medicare data downloads
Original nursing home datasets
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