Brookdale Montclair Poulsbo
Limited public data on Brookdale Montclair Poulsbo. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 12 Google reviews

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What this means for your family
This facility is highly regarded for its compassionate staff and administrative support during difficult transitions. However, families should specifically inquire about current staffing ratios and how the facility manages workload, as recent feedback indicates staff may be stretched thin.
Google Reviews
Google Reviews
12 reviews on Google“Brookdale Montclair Poulsbo receives praise for its compassionate staff and supportive environment, particularly regarding end-of-life care and administrative assistance during transitions. However, recent feedback highlights concerns regarding staffing levels and a perceived decline in management quality over the last few years. Families should weigh the facility's strong reputation for kindness against reports of staff being stretched too thin.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive staff
- Supportive administrative management
- Helpful transition and move-in assistance
- Warm, home-like atmosphere
Concerns
- Inadequate staffing levels (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 12 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; how does that open line of communication help you improve the daily experience for residents?
- 2With 122 residents here, how do you ensure that each individual receives consistent, personalized attention throughout the day?
- 3Many families appreciate the home-like atmosphere here; could you walk me through what a typical afternoon of activities looks like for someone who enjoys socializing?
- 4We know that staffing can be a challenge in the industry; what steps are you currently taking to ensure your team remains fully supported and available to meet resident needs?
- 5How does your staff coordinate with outside medical providers to handle emergencies or urgent health changes during the evening and overnight hours?
- 6Given your reputation for making the move-in process smooth, what specific support do you offer families to help their loved ones feel at home during those first few weeks?
Personalized based on this facility's data
Key Review Excerpts
“They created a wonderful environment for my mother's last years. There are a lot of activities for the residents and anyone who wants to can have a full life there.”
“The management at Brookdale has done a great job in helping our family navigate everything that it has taken to work with the fiduciaries, medical care, and everything that had to happen to make the move.”
“Great potential, but needs improvement. Staff is good, but not enough of them. Property limits the amount of activities.”
State Inspection History
State Inspections
Source: WA Dept. of Social & Health Services
Feb 25, 2026Inspection
The document also references a follow-up inspection on 03/12/2026 (Compliance Determination 74198) which found no deficiencies and that prior cited deficiencies (WAC 388-78A-2468-1, 2474-2-b, 2474-2-c, 2474-2-e, and 2474-4) were corrected.
Facility failed to complete a required Washington State name and date of birth background check for 1 of 5 staff (Staff D) prior to employment.
Staff D did not complete required 70-hour basic training, specialty training for dementia and mental health, 12 hours of continuing education, or obtain Home Care Aide (HCA) certification.
Sep 2, 2025Fire10Report
Initial inspection on 07/23/2025 resulted in 'Disapproved' status. A follow-up inspection on 09/02/2025 confirmed all previous violations were corrected.
Failed to provide report showing testing and maintenance of CO detectors.
Kitchen oven is plugged into a power strip.
Failed to provide annual fire resistance-rated construction inspection report; missing fire rated caulking in back wall of 1st communications room.
Missing five-year internal pipe inspection, three-year dry system full flow trip test, and five-year fire department connection hydrostatic test; fire sprinkler head outside room 18 is loaded with debris.
Failed to provide documents showing kitchen hood is being cleaned twice a year.
Fire/smoke damper report from 9/7/22 shows failures; no proof of repair.
Failed to provide fire alarm sensitivity test report and monthly inspection logs with batteries.
Failed to provide documentation showing annual 1.5 hrs test of exits and emergency lights.
Failed to provide annual inspection report for fire doors; double doors by puzzle table on 3rd floor failed to latch.
Failed to provide documentation showing monthly 30 second test of exits and emergency lights.
Mar 5, 2025Inspection
Letter confirms that the facility was found with no deficiencies during a follow-up inspection on 03/05/2025 and that previous deficiency 45550 (WAC 388-78A-2480-1) has been corrected.
Deficiency previously cited and corrected.
Aug 27, 2024Fire
The inspection report dated 07/02/2024 was disapproved. A follow-up on 08/27/2024 determined all violations noted during previous inspections have been corrected.
Facility failed to provide documentation showing annual inspection of all fire-resistance-rated construction (fire wall inspection).
Facility failed to maintain fire sprinkler system: room 115 has painted sprinkler head; dry system has accelerator deficiency; no annual fire pump inspection; missing escutcheon rings in coffee shop and back closet; blocked sprinkler head in dry storage.
Facility failed to provide documentation showing monthly 30 second inspection of all emergency lights and exit signs.
Facility failed to provide documentation showing kitchen hood is being cleaned twice a year.
Damper report states failed dampers, facility shall provide documentation that dampers were fixed.
Facility failed to provide documentation showing monthly inspection of single and multiple station smoke alarms.
Facility failed to provide documentation showing annual inspection of all fire doors. Second floor, elevator #2 fire door does not latch.
Dec 8, 2023Investigation
Includes complaint numbers 100484 and 97514. Investigation prompted by a resident falling and sustaining a head injury.
The facility maintained two separate sets of service plans. Direct care staff had access to a set that was not updated with the newest resident care information or interventions, leaving them without necessary information for providing care.
Aug 28, 2023Fire
Inspection on 08/28/2023 confirmed all violations noted during the 05/18/2023 inspection have been corrected.
Facility failed to maintain power strips in maintenance shop; power strips connected to other power strips.
Facility failed to maintain sprinkler head located in physical therapy room; sprinkler head was recessed.
Facility failed to provide documentation showing monthly inspection of smoke alarms and failed to maintain fire alarm system (system in trouble mode).
Facility failed to provide documentation for generator: annual servicing, weekly inspection log, and monthly 30-minute full load test log.
Facility failed to maintain extension cords in maintenance shop; extension cords being used as permanent wiring.
Facility failed to provide documentation showing 2nd semi-annual servicing of kitchen suppression system.
Facility failed to provide documentation showing sensitivity test has been conducted on fire alarm system.
Facility failed to provide documentation showing carbon monoxide alarms are being tested or maintained.
Facility failed to provide documentation showing 30-second monthly activation test of exit signs and emergency lighting.
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References & Resources
Google Maps
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Google Reviews
12 reviews from families & visitors
Official Website
Visit brookdale.com
Medicare data downloads
Original nursing home datasets
WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
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