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Assisted Living

Brookdale Montclair Poulsbo

Limited public data on Brookdale Montclair Poulsbo. Call, tour, and ask to meet current residents' families — your own impression matters most.

1250 Ne Lincoln Rd, Poulsbo, WA 98370122 bedsLicensed & Active
Source: WA DSHS — view official record
Google rating
3.8/5

based on 12 Google reviews

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Brookdale Montclair Poulsbo Assisted Living in Poulsbo, WA — Street View
Street View

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What this means for your family

This facility is highly regarded for its compassionate staff and administrative support during difficult transitions. However, families should specifically inquire about current staffing ratios and how the facility manages workload, as recent feedback indicates staff may be stretched thin.

Google Reviews

Google Reviews

12 reviews on Google
Brookdale Montclair Poulsbo receives praise for its compassionate staff and supportive environment, particularly regarding end-of-life care and administrative assistance during transitions. However, recent feedback highlights concerns regarding staffing levels and a perceived decline in management quality over the last few years. Families should weigh the facility's strong reputation for kindness against reports of staff being stretched too thin.

Quality Themes

Tap a score for details
FoodN/AStaff7.0CleanN/AActivities5.0MedsN/AMemory8.0Comms9.0ValueN/A

Strengths

  • Compassionate and attentive staff
  • Supportive administrative management
  • Helpful transition and move-in assistance
  • Warm, home-like atmosphere

Concerns

  • Inadequate staffing levels (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2341.02010(1)4.02012(1)5.02013(1)4.52017(2)3.02023(2)5.02024(1)4.02025(4)

Distribution · 12 analyzed

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How They Respond to Reviews

17%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1I noticed your team is very active in responding to feedback online; how does that open line of communication help you improve the daily experience for residents?
  • 2With 122 residents here, how do you ensure that each individual receives consistent, personalized attention throughout the day?
  • 3Many families appreciate the home-like atmosphere here; could you walk me through what a typical afternoon of activities looks like for someone who enjoys socializing?
  • 4We know that staffing can be a challenge in the industry; what steps are you currently taking to ensure your team remains fully supported and available to meet resident needs?
  • 5How does your staff coordinate with outside medical providers to handle emergencies or urgent health changes during the evening and overnight hours?
  • 6Given your reputation for making the move-in process smooth, what specific support do you offer families to help their loved ones feel at home during those first few weeks?

Personalized based on this facility's data


Key Review Excerpts

They created a wonderful environment for my mother's last years. There are a lot of activities for the residents and anyone who wants to can have a full life there.

Long-term resident's family · 2025★★★★★

The management at Brookdale has done a great job in helping our family navigate everything that it has taken to work with the fiduciaries, medical care, and everything that had to happen to make the move.

Family member · 2024★★★★★

Great potential, but needs improvement. Staff is good, but not enough of them. Property limits the amount of activities.

Family member · 2025★★★☆☆
Source: 12 Google reviews

State Inspection History

State Inspections

Source: WA Dept. of Social & Health Services

6total
30deficiencies
Feb 25, 2026Inspection

The document also references a follow-up inspection on 03/12/2026 (Compliance Determination 74198) which found no deficiencies and that prior cited deficiencies (WAC 388-78A-2468-1, 2474-2-b, 2474-2-c, 2474-2-e, and 2474-4) were corrected.

Background checksWAC 388-78A-2468Corrected Mar 2, 2026

Facility failed to complete a required Washington State name and date of birth background check for 1 of 5 staff (Staff D) prior to employment.

Training and home care aide certification requirementsWAC 388-78A-2474Corrected Mar 2, 2026

Staff D did not complete required 70-hour basic training, specialty training for dementia and mental health, 12 hours of continuing education, or obtain Home Care Aide (HCA) certification.

Sep 2, 2025Fire

Initial inspection on 07/23/2025 resulted in 'Disapproved' status. A follow-up inspection on 09/02/2025 confirmed all previous violations were corrected.

MaintenanceIFC 915.6 (2021)

Failed to provide report showing testing and maintenance of CO detectors.

Relocatable power taps and current tapsIFC 603.5 (2021)

Kitchen oven is plugged into a power strip.

Owner's ResponsibilityIFC 701.6 (2021)

Failed to provide annual fire resistance-rated construction inspection report; missing fire rated caulking in back wall of 1st communications room.

Testing and MaintenanceIFC 903.5 (2021)

Missing five-year internal pipe inspection, three-year dry system full flow trip test, and five-year fire department connection hydrostatic test; fire sprinkler head outside room 18 is loaded with debris.

CleaningIFC 606.3.3 (2021)

Failed to provide documents showing kitchen hood is being cleaned twice a year.

Duct and Air Transfer Openings - Maintaining ProtectionIFC 706.1 (2018)

Fire/smoke damper report from 9/7/22 shows failures; no proof of repair.

Inspection, Testing and MaintenanceIFC 907.8 (2021)

Failed to provide fire alarm sensitivity test report and monthly inspection logs with batteries.

Power TestIFC 1031.10.2 (2021)

Failed to provide documentation showing annual 1.5 hrs test of exits and emergency lights.

NFPA 80 Fire Door Inspection and TestingNFPA 80

Failed to provide annual inspection report for fire doors; double doors by puzzle table on 3rd floor failed to latch.

Activation TestIFC 1032.10.1 (2021)

Failed to provide documentation showing monthly 30 second test of exits and emergency lights.

Mar 5, 2025Inspection

Letter confirms that the facility was found with no deficiencies during a follow-up inspection on 03/05/2025 and that previous deficiency 45550 (WAC 388-78A-2480-1) has been corrected.

Tuberculosis Testing RequiredWAC 388-78A-2480-1

Deficiency previously cited and corrected.

Aug 27, 2024Fire

The inspection report dated 07/02/2024 was disapproved. A follow-up on 08/27/2024 determined all violations noted during previous inspections have been corrected.

Owner's Responsibility - fire-resistance-rated constructionIFC 701.6 2021

Facility failed to provide documentation showing annual inspection of all fire-resistance-rated construction (fire wall inspection).

Testing and Maintenance - Sprinkler systemsIFC 903.5 2021

Facility failed to maintain fire sprinkler system: room 115 has painted sprinkler head; dry system has accelerator deficiency; no annual fire pump inspection; missing escutcheon rings in coffee shop and back closet; blocked sprinkler head in dry storage.

Activation Test - Emergency lightingIFC 1032.10 2021

Facility failed to provide documentation showing monthly 30 second inspection of all emergency lights and exit signs.

Cleaning - Hoods, grease-removal devices, fans, ductsIFC 606.3.3 2021

Facility failed to provide documentation showing kitchen hood is being cleaned twice a year.

Duct and Air Transfer OpeningsIFC 706.1 2018

Damper report states failed dampers, facility shall provide documentation that dampers were fixed.

Inspection, Testing and Maintenance - Fire alarmIFC 907.8 2021

Facility failed to provide documentation showing monthly inspection of single and multiple station smoke alarms.

Fire Door Inspection and TestingNFPA 80

Facility failed to provide documentation showing annual inspection of all fire doors. Second floor, elevator #2 fire door does not latch.

Dec 8, 2023Investigation

Includes complaint numbers 100484 and 97514. Investigation prompted by a resident falling and sustaining a head injury.

Implementation of negotiated service agreementWAC 388-78A-2160

The facility maintained two separate sets of service plans. Direct care staff had access to a set that was not updated with the newest resident care information or interventions, leaving them without necessary information for providing care.

Aug 28, 2023Fire

Inspection on 08/28/2023 confirmed all violations noted during the 05/18/2023 inspection have been corrected.

Power SupplyIFC 604.4.2 2018Corrected Aug 28, 2023

Facility failed to maintain power strips in maintenance shop; power strips connected to other power strips.

Testing and MaintenanceIFC 903.5 2009, 2012, 2015, 2018Corrected Aug 28, 2023

Facility failed to maintain sprinkler head located in physical therapy room; sprinkler head was recessed.

Inspection, Testing and MaintenanceIFC 907.8 2018Corrected Aug 28, 2023

Facility failed to provide documentation showing monthly inspection of smoke alarms and failed to maintain fire alarm system (system in trouble mode).

MaintenanceIFC 1203.4 2018Corrected Aug 28, 2023

Facility failed to provide documentation for generator: annual servicing, weekly inspection log, and monthly 30-minute full load test log.

Extension CordsIFC 604.5 2018Corrected Aug 28, 2023

Facility failed to maintain extension cords in maintenance shop; extension cords being used as permanent wiring.

Extinguishing System ServiceIFC 904.12.5.2 2018Corrected Aug 28, 2023

Facility failed to provide documentation showing 2nd semi-annual servicing of kitchen suppression system.

Smoke Detector SensitivityIFC 907.8.3 2012, 2015, 2018Corrected Aug 28, 2023

Facility failed to provide documentation showing sensitivity test has been conducted on fire alarm system.

MaintenanceIFC 915.6 2018Corrected Aug 28, 2023

Facility failed to provide documentation showing carbon monoxide alarms are being tested or maintained.

Activation TestIFC 1031.10.1 2018Corrected Aug 28, 2023

Facility failed to provide documentation showing 30-second monthly activation test of exit signs and emergency lighting.

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References & Resources

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