Brookdale Memorial Oaks
Families consistently rate this highly — reviewers highlight compassionate and caring nursing staff. Schedule a visit to confirm the fit.
based on 21 Google reviews
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What this means for your family
While historical reviews suggest a high standard of care and a lovely environment, recent 2025 reviews raise alarming red flags regarding resident safety, theft, and hygiene. If you choose this facility, you must proactively verify their protocols for monitoring resident belongings and investigate their recent incident reports regarding falls and sanitation.
Google Reviews
Google Reviews
21 reviews on GoogleFamilies should approach this facility with significant caution due to recent, severe allegations regarding resident safety, theft, and hygiene. While older reviews and some current family members praise the compassionate nursing staff and clean environment, very recent reports from 2025 highlight critical issues including unaddressed falls, missing valuables, and poor sanitation.
Quality Themes
Tap a score for detailsStrengths
- Compassionate and caring nursing staff
- Clean and well-maintained building
- Friendly and welcoming atmosphere
Concerns
- Allegations of theft and missing jewelry among residents
- Issues with hygiene and unpleasant odors in hallways
- Safety concerns regarding falls and floor maintenance
Rating Trends
Tap a year to see what changed
Distribution · 41 analyzed
How They Respond to Reviews
The owner uses highly templated, formulaic responses that avoid addressing the specific details of the complaints. While they acknowledge the reviews, they rely on redirecting the issue to management or a phone number rather than providing direct resolutions.
Questions for Your Tour
- 1It's wonderful to see how much the management engages with the community; how do you typically incorporate resident and family feedback into your daily operations?
- 2We want to ensure a comfortable environment for our loved one; what specific cleaning schedules and protocols are in place to keep the hallways and common areas fresh and well-maintained?
- 3What steps does your team take to ensure the safety of residents during much-needed mobility, especially regarding floor maintenance and preventing falls?
- 4How does the nursing staff manage the security of personal belongings and jewelry to ensure everything stays safe and accounted for?
- 5What kind of daily activities or social programs do you offer to keep the residents engaged and part of the community atmosphere?
- 6In the event of a medical emergency or a sudden change in health, what is the specific protocol for communicating with the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“The entire staff here are very caring and seem sincerely to want my life here to be as comfortable and pleasant as possible. Showing respect for me as a person.”
“The nursing staff has a lot of experience and you can tell they really do love what they do.”
“The staff is amazing! They respond to all our needs and have gone over and beyond to give my Mom a safe comfortable place to be!”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
The most recent inspection on July 30, 2024, showed no new violations, though historical records from February 2019 indicate several Life Safety Code deficiencies regarding building maintenance and fire safety protocols. All previously cited violations from the 2019 inspection were marked as corrected by March 2019, and there are currently no active enforcement actions against the facility.
Feb 22, 2019Routine
Life Safety Code (6 violations)
The facility failed to ensure the outside areas, grounds, adjacent buildings, and all site features were maintained free of fire or health hazards; and/or failed to ensure that water would drain away from the facility to prevent standing water near the building.
The facility failed to ensure the required sprinkler system was inspected, tested, and maintained in compliance with NFPA 25.
The facility failed to ensure the building was kept in good repair.
The facility failed to ensure the building and structure complied with other applicable chapters of the Life and Safety Code, NFPA 101.
The facility failed to ensure that all operable windows had insect screens.
The facility failed to ensure fire drills were conducted and documented to be in compliance with licensing standards for assisted living facilities.
Ownership & Operations
Who Operates This Facility
Escngh, Lp
for profit
DANIELLE RUTLEDGE
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
21 reviews from families & visitors
Official Website
Visit brookdale.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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