Brookdale Lodi
Families consistently rate this highly — reviewers highlight compassionate and professional caregiving staff. Schedule a visit to confirm the fit.
based on 21 Google reviews
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What this means for your family
This facility is an excellent choice for families prioritizing compassionate, high-quality nursing and a welcoming atmosphere. However, if your loved one has strict dietary requirements, you should proactively verify the kitchen's ability to follow medical nutrition plans, as past issues with food variety and dietary adherence have been noted.
Google Reviews
Google Reviews
21 reviews on Google“Families can expect a warm and compassionate caregiving team that is frequently praised for their professionalism and ability to build meaningful relationships with residents. While many praise the beautiful grounds and homey atmosphere, some long-term family members have raised significant concerns regarding food quality and dietary management. Additionally, while most staff are described as attentive, there have been isolated reports of poor customer service at the front desk.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and professional caregiving staff
- Beautiful grounds and homey decor
- Smooth transition process for new residents
- Strong communication from the care team
Concerns
- Issues with food quality and dietary restriction adherence
- Staffing shortages (mentioned by 2 reviewers)
- Unprofessional front desk customer service
Rating Trends
Tap a year to see what changed
Distribution · 21 analyzed
How They Respond to Reviews
The owner uses templated responses that acknowledge the reviewer by name but rely on standardized language. Negative reviews are met with a consistent pattern of apologizing and requesting a follow-up phone call.
Questions for Your Tour
- 1We've heard wonderful things about how compassionate and professional the caregiving staff is here; how do you ensure that level of care remains consistent during shift changes?
- 2Since we want to make sure the move is as easy as possible, could you walk us through what your transition process looks like for a new resident?
- 3Can you tell us more about the dining experience, specifically how the kitchen manages specific dietary restrictions and ensures meal quality stays high?
- 4What does a typical day of social activities and engagement look like for the residents living here?
- 5In the event of a medical emergency during the night, what is the protocol for getting immediate care or contacting the family?
- 6How does the care team approach communication with families to keep us updated on our loved one's well-being?
Personalized based on this facility's data
Key Review Excerpts
“The staff was unbelievably caring, professional and over the top kind. Without exception each and every care giver took excellent care of mom AND the family.”
“My parents moved into Brookdale 10 months ago. They have thoroughly enjoyed living there - the staff, activities and food. Every time I’ve been there, the staff is friendly, knows all residents’ names and are patient responding to questions.”
“The staff takes immense pride in the care and compassion they provide for their residents. Their dedication to ensuring that each resident receives the best possible care is evident in everything they do.”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
Nov 19, 2025ComplaintClean
COMPLAINT INVESTIGATION REPORT
Oct 1, 2025InspectionClean
The facility underwent a Required 1 Year Annual Inspection Visit. The inspection noted several positive aspects, such as adequate food supply, sanitary resident rooms, and current safety equipment. However, one critical deficiency was cited regarding fire safety due to the lack of a bedridden clearance for bedridden residents.
Oct 1, 2025ComplaintClean
The facility underwent a Required 1 Year Annual Inspection Visit. The inspection noted several positive aspects, such as adequate food supply, sanitary resident rooms, and current safety equipment. However, one critical deficiency was cited regarding fire safety due to the lack of a bedridden clearance for bedridden residents.
May 13, 2025OtherClean
The inspection was a Case Management visit to follow up on an incident report regarding a resident's death. The review of records indicated that the resident was deemed independent and did not show signs of being a fall risk. The investigation concluded there was insufficient evidence to support that the fall/injury was due to staff neglect or lack of care.
May 13, 2025ComplaintClean
The inspection was a Case Management visit to follow up on an incident report regarding a resident's death. The review of records indicated that the resident was deemed independent and did not show signs of being a fall risk. The investigation concluded there was insufficient evidence to support that the fall/injury was due to staff neglect or lack of care.
Jan 17, 2025OtherClean
The report details an unannounced Case Management visit conducted to follow up on a resident's death that occurred prior to the inspection date. The facility was instructed to gather and provide specific documentation, including care notes, medication administration records, and incident reports for the resident in question. No specific deficiencies were cited in the provided text.
Dec 17, 2024OtherClean
The facility was visited for a Case Management follow-up regarding an incident report. Two deficiencies were cited, both classified as Type A, indicating immediate health and safety risks. These deficiencies relate specifically to medication administration protocols and adherence to prescribed medication schedules.
Oct 15, 2024InspectionClean
The facility underwent a Required 1 Year Annual Inspection Visit and was inspected by the LPA. The report indicates that the facility was found to be in compliance with observed areas, including hot water temperature, documentation, and general safety checks. No deficiencies were cited during this inspection.
Ownership & Operations
Who Operates This Facility
Blc Chancellor-Lodi Lh, LLC
MARY MARGARET CHAPPELL
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
21 reviews from families & visitors
Official Website
Visit brookdale.com
Medicare data downloads
Original nursing home datasets
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