Brookdale Kettleman Lane
Families consistently rate this highly — reviewers highlight compassionate and loving nursing staff. Schedule a visit to confirm the fit.
based on 13 Google reviews
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What this means for your family
This facility is an excellent choice if you prioritize high-quality, compassionate nursing and a secure environment for memory care. However, you should prepare for a higher price point, as the cost is noted to be significantly higher than comparable facilities.
Google Reviews
Google Reviews
13 reviews on Google“Families considering Brookdale Kettleman Lane can expect a highly compassionate and professional staff that treats residents like family. While the facility is praised for its beautiful grounds and excellent memory care, some reviewers note that the cost of care is significantly higher than other local options.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and loving nursing staff
- Secure and well-designed memory care environment
- Beautiful property with gardens and nice living areas
- Professional and communicative management
Concerns
- High cost of services compared to other facilities
Rating Trends
Tap a year to see what changed
Distribution · 14 analyzed
How They Respond to Reviews
The owner uses template-based responses that vary in tone but lack deep engagement with specific review details. Positive reviews receive brief, cheerful acknowledgments, while lower ratings trigger a standardized script directing users to a hotline.
Questions for Your Tour
- 1We've heard wonderful things about how compassionate and loving the nursing staff is here; how do you ensure that level of care stays consistent for every resident?
- 2The gardens and living areas look beautiful; what kind of daily activities or outdoor time do residents typically enjoy in those spaces?
- 3Since the memory care environment is designed to be so secure, how do you balance that safety with encouraging independence for the residents?
- 4Could you walk us through the specific protocols the team follows if a medical emergency occurs during the night?
- 5We noticed the management team is very professional and communicative; how do you typically keep families updated on their loved one's day-to-day well-being?
- 6With the premium level of service provided here, could you help us understand what specific amenities or specialized care features set Brookdale Kettleman Lane apart from other local options?
Personalized based on this facility's data
Key Review Excerpts
“I am so very happy with Brookdale, I know my mom is EXTREMELY happy here, and the staff is AWESOME - every single person is caring and very loving to my mom.”
“It's a difficult process when considering/needing to choose a facility for a loved one & Brookdale doesn't feel like you are choosing a facility it feels like choosing home away from home.”
“There was not one minute, of any day, and I would not give this facility and it’s incredible staff a five star rating. Each and every member of the staff was compassionate, professional and over-the-top kind.”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
Jan 28, 2026OtherCleanReport
The facility underwent a Case Management visit conducted by an LPA. The LPA reviewed records and provided general recommendations regarding staff training, resident assessment, communication protocols, and medication training. No specific deficiencies were cited in the provided report text.
Oct 7, 2025ComplaintCleanReport
This report details a complaint investigation conducted on October 3, 2025, regarding allegations of inadequate staffing and neglect. The investigation found that the complaint was unfounded because there was a discrepancy between the complaint's room numbers and the actual facility layout. Consequently, no deficiencies were cited.
Oct 1, 2025Other
The inspection was a Case Management visit conducted on 10/01/2025. The analyst reviewed records and provided several areas for improvement. Four specific deficiencies were noted, all related to ongoing training, resident assessment, communication protocols, and medication management.
Ensure completed staff training on the topic of care and supervision.
Ensure proper assessment of residents upon admission and reappraisals.
Ensure appropriate and timely communication with resident physicians and family members, and guidance on when to call 911.
Ensure ongoing medication training and reporting requirements are met.
Jul 8, 2025Other
The facility underwent a Required 1 Year Annual Inspection Visit conducted unannounced. The inspection covered the physical plant, including common areas, and reviewed necessary documentation. Overall, the report indicates that the facility was found to be in compliance with observed standards.
Ensure completed staff training on the topic of care and supervision.
Ensure proper assessment of residents upon admission and reappraisals.
Ensure appropriate and timely communication with resident physicians and family members, and guidance on when to call 911.
Ensure ongoing medication training and reporting requirements are met.
Jul 8, 2025RoutineCleanReport
The facility underwent a Required 1 Year Annual Inspection Visit conducted unannounced. The inspection covered the physical plant, including common areas, and reviewed necessary documentation. Overall, the report indicates that the facility was found to be in compliance with observed standards.
May 13, 2025OtherCleanReport
The inspection was conducted as a Case Management - Incident review following incident reports dated 3/31/2025. The Licensing Program Analyst reviewed the internal investigation regarding a staff member threatening a resident. No deficiencies were observed or cited during this case management inspection.
Apr 23, 2025OtherCleanReport
The inspection was conducted as a case management incident review regarding a fall for a resident (R1). The Licensing Program Analyst reviewed incident reports and resident records, and all required documentation was provided. No deficiencies were observed or cited during this case management inspection.
Mar 5, 2025Other
The facility underwent an unannounced Case Management visit. The analyst reviewed several areas, noting that while some training records were current, four specific areas require improvement. These deficiencies relate to staff training, resident assessment, communication protocols, and medication management.
Ensure completed staff training on the topic of care and supervision.
Ensure proper assessment of residents upon admission and reappraisals.
Ensure appropriate and timely communication with resident physicians and family members, and guidance on when to call 911.
Ensure ongoing medication training and reporting requirements are met.
Ownership & Operations
Who Operates This Facility
Emeritus Corporation
MARY MARGARET CHAPPELL
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
13 reviews from families & visitors
Official Website
Visit brookdale.com
Medicare data downloads
Original nursing home datasets
CA CCLD — View Official Record
Public-record source of inspection history and licensure data shown on this page
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