Brookdale Concord Parkway
Families consistently rate this highly — reviewers highlight compassionate and professional admissions staff. Schedule a visit to confirm the fit.
based on 78 Google reviews
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What this means for your family
This facility is excellent for families seeking a compassionate, activity-rich environment for memory care. However, you should be prepared to closely audit all billing statements and payment records to ensure accounts are being applied correctly.
Google Reviews
Google Reviews
78 reviews on Google“Families can expect a highly compassionate environment, particularly regarding the admissions process and memory care activities, with many reviewers praising the staff's ability to make residents feel at home. However, there is a significant documented concern regarding billing inaccuracies and bookkeeping errors that may require close monitoring by family members.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and professional admissions staff
- Engaging memory care activities and programming
- Warm and attentive caregiving team
- Welcoming and clean facility environment
Concerns
- Billing and bookkeeping inaccuracies
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard such wonderful things about the warmth of your caregiving team; how do you ensure that new residents feel that same sense of welcome during their first few weeks?
- 2The memory care programming here seems very engaging; could you walk us through a typical day of activities for a resident in that unit?
- 3How does the facility manage the administrative and billing side of care to ensure families always have clear and accurate monthly statements?
- 4In the event of a medical emergency during the night, what is the specific protocol for notifying both the resident's physician and our family?
- 5We noticed how clean and well-maintained the environment is; what kind of daily routines are in place to keep the common areas looking so inviting?
- 6Since the admissions staff is known for being so professional and helpful, how do you assist families through the transition period when moving a loved one into assisted living?
Personalized based on this facility's data
Key Review Excerpts
“The staff took the time to thoroughly answer every question we had, walking us through the process step-by-step and ensuring we understood all available options.”
“My aunt has been in the memory care unit for some time now we visit her a lot this place is amazing Sofia is very kind Brittney is very creative with the residents her activities always put a smile on my aunt face”
“I have been a resident at Brookdale for the past four months. In this time, I have been especially impressed by the compassion that the staff has for our residents.”
State Inspection History
State Inspections
Source: NC Division of Health Service Regulation
Jul 25, 2024Follow-up
The facility failed to ensure that a resident's care plan was signed and dated by the primary care physician within 15 calendar days of the assessment completion. Specifically, for Resident #5, the care plan was signed by the physician on 05/08/24, which exceeded the required 15-day window following the assessment completion.
Jul 25, 2024Follow-up
The facility failed to ensure that a resident's care plan was signed and dated by the primary care physician within 15 calendar days of the assessment completion. Specifically, for Resident #5, the physician signed the care plan on 05/08/24, which was outside the required 15-day window following the 04/11/24 completion date.
The facility failed to ensure that residents received therapeutic diets as ordered by their physicians regarding texture-modified diets. For Resident #2, a physician order dated 07/15/24 required a change to a mechanical soft diet and nectar/mildly thickened liquids, but the dietary menu for 07/24/24 did not reflect appropriate adherence to these requirements.
Dec 1, 2022Follow-up
The facility failed to ensure an annual FL2 medical examination was completed for 2 of 5 sampled residents. Specifically, one resident lacked an updated FL2 signed by a primary care provider after August 2021, and another resident had no documentation of an annual FL2 completion between November 2021 and November 2022.
The Health and Wellness Director failed to check the tracker for completion of required FL2s due to high staff turnover. The facility must ensure resident assessments are completed within 30 days of admission and at least annually thereafter.
Dec 1, 2022Follow-up
The facility failed to ensure an annual FL2 medical examination was completed for 2 of 5 sampled residents. Specifically, Resident #3 did not have an updated FL2 signed by a provider after 08/04/21, and Resident #1 lacked documentation of an annual FL2 between their initial 11/04/21 exam and their 11/30/22 exam.
Feb 27, 2020Follow-up
The facility failed to administer medications as ordered for one resident. Specifically, the facility failed to ensure the administration of ursodiol, a medication for liver disease, as evidenced by a gap in medication delivery from the pharmacy in late December 2019.
Feb 27, 2020Complaint
The facility failed to administer medications as ordered for a resident receiving treatment for liver disease. Specifically, the facility failed to provide ursodiol 500mg for two separate 10-day periods due to a failure to coordinate with the pharmacy and physician regarding medication backorders.
May 2, 2018Follow-up
The facility failed to ensure therapeutic diets, specifically regular diets with chopped meats, were served as ordered by the physician. During a meal observation, a resident was served a whole piece of sliced ham instead of the required chopped texture. This discrepancy was noted across the physician's diet order, the facility's modified diet list, and the nutrition tracker tool.
May 2, 2018Follow-up
The facility failed to ensure that therapeutic diets, including texture-modified diets, were served as ordered by the resident's physician. Specifically, a resident prescribed a texture-modified diet was served a regular diet with whole pieces of meat, and the facility's tracking tools had not been updated to reflect recent physician orders.
The facility failed to maintain accurate nutritional tracking tools and seating charts. The color-coded therapeutic diet seating chart and the nutrition tracker were not updated to reflect a resident's new diet order, leading to the incorrect meal being served.
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References & Resources
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Google Reviews
78 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
NC DHSR — View Official Record
Public-record source of inspection history and licensure data shown on this page
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