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Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 181 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
2 findings in latest survey
This facility has areas of concern that warrant careful consideration. Registered Nurse hours are 38% of the EveryPlace reference benchmark; ask how RN coverage is allocated across shifts. We recommend asking the administrator directly: "How are you addressing recent staffing shortfalls?" These are not reasons to panic, but they are reasons to ask tough questions and visit in person.
Five Oaks Rehabilitation and Care Center receives polarized feedback, with many families praising the admissions team and therapy department for a smooth transition and effective recovery. However, a significant number of reviewers report serious concerns regarding neglect, poor communication, and inadequate staffing, particularly on weekends and nights. Families considering this facility should be aware of these inconsistencies and perform thorough, in-person visits.
Quality Themes
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Concerns
Rating Trends
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Distribution · 141 analyzed
This facility responds to some reviews.
Personalized based on this facility's data
Key Review Excerpts
“The nurses were ready for my needs and the business conducted for me was efficient with a smile. Ty Jones set up my papers and surely knows her job expertly.”
“I'm a current patient here at 5 oaks and 4 star reviews are fake and misleading. There is lack of professionalism, protocols and training ,especially for nights/weekends. The food is atrocious.”
“My mother was a resident at Five Oaks for three years before she passed away. Five Oaks wasn't perfect but none of these facilities are given the circumstances. They always treated my Mom and me with the utmost of respect.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility shows recurring safety and care quality concerns across multiple surveys, with families filing complaints about accident prevention and infection control. The most frequent problem areas involve accident hazards and supervision, care planning and resident assessments, and building safety systems like fire sprinklers and emergency exits. While all deficiencies report corrections, the pattern of repeat violations in critical areas like accident prevention suggests persistent challenges in maintaining consistent safety standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Meet requirements for operating features, such as evacuation plans, fire drills, smoking regulations, draperies, decorations and the inspection, testing and maintenance of fire doors.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Federal Penalties
Fine
Mar 5, 2025
$17,345
Five Oaks Rehabilitation and Care Center
for profit
Venza Care Management
22 facilities nationwide
Chain avg rating: 2.5/5 · Rank 19 of 21 (Lowest rating)
Owners
Fh Snf Operations Holding LLC
Owner · Organization
Ch Fh Holding LLC
Owner (parent company) · Organization
Cw Fh Holdings LLC
Owner (parent company) · Organization
Se Snf Associates LLC
Owner (parent company) · Organization
Se Snf Associates Trust
Owner (parent company) · Organization
Se Snf Holdings LLC
Owner (parent company) · Organization
Se Snf Holdings Trust
Owner (parent company) · Organization
Herzka, Yisroel
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Strauss, Susan
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
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Google Reviews
181 reviews from families & visitors
Official Website
Visit fiveoaksrehab.com
Medicare data downloads
Original nursing home datasets
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