Five Oaks Rehabilitation and Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 178 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (8 vs median 4.0)
- High staff turnover (58%)
- High RN turnover (58%)
Bottom 25% in NC · Critically understaffed (RN) · Above average staffing · Worst in VENZA CARE MANAGEMENT chain · $17,345 in fines
What this means for your family
Five Oaks has a strong reputation for its admissions process and therapy department, which many families find helpful during transitions. However, due to consistent reports of poor communication and staffing shortages on weekends, we strongly recommend that families plan to visit frequently, especially during off-hours, to ensure their loved one's needs are being met.
Google Reviews
Google Reviews
178 reviews on Google“Five Oaks Rehabilitation and Care Center receives polarized feedback, with many families praising the admissions team and therapy department for a smooth transition and effective recovery. However, a significant number of reviewers report serious concerns regarding neglect, poor communication, and inadequate staffing, particularly on weekends and nights. Families considering this facility should be aware of these inconsistencies and perform thorough, in-person visits.”
Quality Themes
Tap a score for detailsStrengths
- Helpful and welcoming admissions team
- Effective physical and speech therapy programs
- Clean and well-maintained facility interior
- Compassionate and attentive nursing staff (noted by many)
Concerns
- Difficulty reaching staff by phone or getting timely responses (mentioned by 9 reviewers)
- Understaffing and slow response times on nights and weekends (mentioned by 7 reviewers)
- Reports of patient neglect and poor hygiene standards (mentioned by 6 reviewers)
- Poor quality or inadequate food service (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 138 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1It is wonderful to see how clean and well-maintained the facility looks; how do you ensure these high standards of cleanliness are maintained throughout the entire building?
- 2I noticed the admissions team is very welcoming; how do you ensure that the same level of communication and responsiveness continues once a resident is settled in?
- 3With the therapy programs being such a strength here, how often will our loved one work with the physical and speech therapy teams?
- 4How does the nursing team manage medication administration and monitoring, especially during the overnight and weekend shifts?
- 5What is the process for families to get timely updates or reach a nurse if we have a question during the evening or on weekends?
- 6Could you tell us more about the dining experience and how the menu is planned to ensure nutritious and high-quality meals?
Personalized based on this facility's data
Key Review Excerpts
“The nurses were ready for my needs and the business conducted for me was efficient with a smile. Ty Jones set up my papers and surely knows her job expertly.”
“I'm a current patient here at 5 oaks and 4 star reviews are fake and misleading. There is lack of professionalism, protocols and training ,especially for nights/weekends. The food is atrocious.”
“My mother was a resident at Five Oaks for three years before she passed away. Five Oaks wasn't perfect but none of these facilities are given the circumstances. They always treated my Mom and me with the utmost of respect.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
9
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows recurring safety and care quality concerns across multiple surveys, with families filing complaints about accident prevention and infection control. The most frequent problem areas involve accident hazards and supervision, care planning and resident assessments, and building safety systems like fire sprinklers and emergency exits. While all deficiencies report corrections, the pattern of repeat violations in critical areas like accident prevention suggests persistent challenges in maintaining consistent safety standards.
Mar 16, 2026Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 16, 2026Routine1
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Mar 5, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 5, 2025Routine7
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Sep 14, 2023Routine13
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Meet requirements for operating features, such as evacuation plans, fire drills, smoking regulations, draperies, decorations and the inspection, testing and maintenance of fire doors.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
May 16, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Mar 5, 2025
$17,345
Ownership & Operations
Who Operates This Facility
Five Oaks Rehabilitation and Care Center
for profit
Chain Affiliation
Venza Care Management
22 facilities nationwide
Chain avg rating: 2.5/5 · Rank 19 of 21 (Worst)
Ownership & Management
Owners
Fh Snf Operations Holding LLC
Owner · Organization
Ch Fh Holding LLC
Owner (parent company) · Organization
Cw Fh Holdings LLC
Owner (parent company) · Organization
Ms Fh Holdings LLC
Owner (parent company) · Organization
Ss Fh Holdings LLC
Owner (parent company) · Organization
Strauss, Susan
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
178 reviews from families & visitors
Official Website
Visit fiveoaksrehab.com
Medicare data downloads
Original nursing home datasets
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