Loading EveryPlace content…
Strong Medicare quality ratings; public reviewers often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 172 Google reviews
Email Regency at Lansing West to yourself
Get a one-time email with a link to this profile so it is easy to find and share later.
This sends one email and does not add you to a mailing list.
Regency at Lansing West has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: highly effective physical and occupational therapy and clean, modern, and well-maintained facility. Review the component ratings and current source records before deciding.
Regency at Lansing West receives polarized feedback, with many families praising the facility's clean, modern environment and the dedication of the rehab and nursing staff. However, a significant number of reviewers report serious concerns regarding chronic understaffing, leading to long wait times for call lights, poor hygiene management, and inconsistent medication administration. Families considering this facility should be aware that while many have had excellent recovery experiences, others have encountered significant lapses in basic care and communication.
Quality Themes
Tap a score for detailsStrengths
Concerns
Rating Trends
Tap a year to see what changed
Distribution · 132 analyzed
This facility actively engages with reviewer feedback.
Personalized based on this facility's data
Key Review Excerpts
“My mom stayed there for a little over a month. Found the staff to be very friendly. Responsive. Short staffed, but we realize that this is commonplace and my mom was never placed at risk because of it.”
“I am at Regency at Lansing West right now and I am flabbergasted. There aren’t enough staff at night so when you press your call button it takes 1-2 hours.”
“The facility is clean, and adequate measures were taken to ensure that communicable diseases were not transmitted to others. The staff were knowledgeable, polite, and genuinely cared for patients' well-being.”
Total nursing hours are below the EveryPlace reference benchmark, though RN coverage meets its reference level. Ask how aides are staffed for daily tasks such as bathing and mobility.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families have filed multiple complaint reports triggering 11 deficiencies, with concerning issues in safety supervision, medication management, and resident rights persisting across surveys. Recent complaints include accident hazards (February 2025), failure to report suspected abuse (January 2025), and inadequate nutrition (July 2024). While the facility has corrected each identified issue, the recurring nature of safety problems and ongoing family complaints suggest systematic care challenges that warrant careful consideration during your visit.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Regency at Lansing West
for profit
Ciena Healthcare/laurel Health Care
81 facilities nationwide
Chain avg rating: 2.9/5 · Rank 25 of 84
Owners
Mohammad a Qazi Living Trust Dated 09/26/97
Owner · Organization
Qazi, Mohammad
Owner (parent company)
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
172 reviews from families & visitors
Official Website
Visit cienahealthcare.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
The Courtyard at Delta
< 1 miAssisted Living · Delta Twp., MI
Open Arms Coulson Ct
< 1 miAssisted Living · Lansing, MI
Bridgeway Park Lansing
1.2 miAssisted Living · Lansing, MI
Bridgeway Park Lansing
1.2 miAssisted Living · Lansing, MI
Divine Life Assisted Living Center 5 LLC
1.3 miAssisted Living · Lansing, MI
Divine Life Assisted Living Center 4 LLC
1.3 miAssisted Living · Lansing, MI