Regency at Lansing West
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 168 Google reviews
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What this means for your family
This facility's strong rehab therapy team makes it a solid choice for post-surgery recovery, as many patients report successful outcomes. However, families should be aware of consistent reports regarding understaffing; we strongly recommend visiting during off-hours to observe response times and verifying the facility's current medication management protocols before admission.
Google Reviews
Google Reviews
168 reviews on Google“Regency at Lansing West receives polarized feedback, with many families praising the facility's clean, modern environment and the dedication of the rehab and nursing staff. However, a significant number of reviewers report serious concerns regarding chronic understaffing, leading to long wait times for call lights, poor hygiene management, and inconsistent medication administration. Families considering this facility should be aware that while many have had excellent recovery experiences, others have encountered significant lapses in basic care and communication.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Clean, modern, and well-maintained facility
- Compassionate and attentive nursing staff (in many cases)
- Strong support for short-term rehab recovery
Concerns
- Chronic understaffing leading to long wait times for call lights (mentioned by 12 reviewers)
- Poor food quality and temperature issues (mentioned by 7 reviewers)
- Inconsistent medication management and delivery (mentioned by 5 reviewers)
- Inadequate hygiene assistance and bed linen changes (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 128 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It's wonderful to see how much care you put into responding to every family member's feedback; how do you use that feedback to improve daily resident care?
- 2We've heard great things about your physical and occupational therapy programs; how do you tailor these sessions to help residents regain their independence?
- 3How do you ensure that call lights are answered promptly and that residents receive timely assistance with hygiene and linen changes?
- 4What steps are in place to ensure medication is delivered accurately and at the correct times each day?
- 5Could you tell us more about the dining experience, specifically how you ensure meals are served at the right temperature and remain nutritious?
- 6How does the nursing team handle medical emergencies or sudden changes in a resident's health during the night?
Personalized based on this facility's data
Key Review Excerpts
“My mom stayed there for a little over a month. Found the staff to be very friendly. Responsive. Short staffed, but we realize that this is commonplace and my mom was never placed at risk because of it.”
“I am at Regency at Lansing West right now and I am flabbergasted. There aren’t enough staff at night so when you press your call button it takes 1-2 hours.”
“The facility is clean, and adequate measures were taken to ensure that communicable diseases were not transmitted to others. The staff were knowledgeable, polite, and genuinely cared for patients' well-being.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaint reports triggering 11 deficiencies, with concerning issues in safety supervision, medication management, and resident rights persisting across surveys. Recent complaints include accident hazards (February 2025), failure to report suspected abuse (January 2025), and inadequate nutrition (July 2024). While the facility has corrected each identified issue, the recurring nature of safety problems and ongoing family complaints suggest systematic care challenges that warrant careful consideration during your visit.
Mar 5, 2026Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Aug 13, 2025Routine2
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Feb 20, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 3, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jul 26, 2024Complaint1
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Jul 26, 2024Routine3
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Ownership & Operations
Who Operates This Facility
Regency at Lansing West
for profit
Chain Affiliation
Ciena Healthcare/laurel Health Care
83 facilities nationwide
Chain avg rating: 2.9/5 · Rank 25 of 84
Ownership & Management
Owners
Mohammad a Qazi Living Trust Dated 09/26/97
Owner · Organization
Qazi, Mohammad
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
168 reviews from families & visitors
Official Website
Visit cienahealthcare.com
Medicare data downloads
Original nursing home datasets
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