Wisteria Gardens
Strong Medicare quality ratings; families often praise effective physical and occupational therapy. Still worth an in-person visit.
based on 23 Google reviews
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What this means for your family
While Wisteria Gardens has a history of strong physical therapy outcomes, recent feedback indicates a concerning decline in the quality of care for dementia patients and general staff responsiveness. If you are considering this facility, we strongly advise asking for a tour of the specific unit your loved one will occupy and inquiring about their specific protocols for dementia safety and night-shift staffing ratios.
Google Reviews
Google Reviews
23 reviews analyzed“Wisteria Gardens receives highly polarized feedback, with recent reviews highlighting significant concerns regarding the care of dementia patients and general staff professionalism. While some families praise the facility's physical therapy team and food quality, others report issues with cleanliness, rude staff behavior, and slow response times to patient needs.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Quality food service
- Courteous and knowledgeable administrative staff
Concerns
- Inadequate care and safety protocols for dementia patients (mentioned by 3 reviewers)
- Rude or unhelpful bedside staff (mentioned by 3 reviewers)
- Poor facility cleanliness and maintenance (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your administrative team is very active in responding to feedback online; how do you use that resident and family input to improve the daily experience here?
- 2With your strong focus on physical and occupational therapy, how are these programs integrated into the daily routine for residents who need extra support?
- 3Given the specific needs of residents with memory loss, what specialized safety protocols and engagement activities do you have in place to ensure they remain secure and stimulated?
- 4I see your staffing rating is quite high; could you explain how you ensure that same level of attentiveness and professionalism across all shifts, particularly with bedside care?
- 5What is your current process for facility maintenance and housekeeping to ensure that common areas and resident rooms remain clean and well-kept?
- 6How do you handle medical emergencies or urgent health changes, and at what point is our family typically brought into the communication loop?
Personalized based on this facility's data
Key Review Excerpts
“If you have a family member with dementia, DO NOT send them to Wisteria Gardens for rehab. They are not equipped to handle dementia patients, and the experience we had there with my father was terrible.”
“Aide's/care assistants there are rude, unsmiling, unconcerned, and do not want to be 'bothered' to be asked do their jobs of assisting residents with mobilization, self care, changing etc. Don't expect a call button to be answered in a timely manner if ever.”
“The doctors and nurses/cna’s are so awesome! Physical therapy team top of the line and a shout out to Ms. Margie for taking care of business!”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 14 measures
10
measures
3
measures
1
measures
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents with depression symptoms
Residents who got a urinary tract infection
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Wisteria Gardens has recurring issues with food safety and infection control that persist across multiple surveys, with food procurement violations appearing in both 2023 and 2025 inspections. The facility also shows repeated problems with medication management, resident care planning, and infection prevention. While all 16 deficiencies across three surveys have been corrected according to state records, the pattern of similar violations reappearing suggests ongoing operational challenges that families should discuss during visits.
Mar 11, 2026Routine3
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 20, 2025Routine12
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 19, 2023Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Sep 10, 2021Routine6
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Wisteria Gardens
for profit
Ownership & Management
Owners
Ashley Healthcare, INC
Owner · Organization
Kickapoo Properties LLC
Owner (parent company) · Organization
M-d Transportation LLC
Owner (parent company) · Organization
Signature Holdings LLC
Owner (parent company) · Organization
Town Creek Company LLC
Owner (parent company) · Organization
Galloway, Charles
Owner (parent company)
Hill, William
Owner (parent company)
Maxey, John
Owner (parent company)
Mccay, David
Owner (parent company)
Walker, Ben
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
23 reviews from families & visitors
Official Website
Visit wisteriagardensnursinghome.com
Medicare data downloads
Original nursing home datasets
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