Brandon Court
Strong Medicare quality ratings; families often praise clean, odor-free facility environment. Still worth an in-person visit.
based on 58 Google reviews
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What this means for your family
While Brandon Court is frequently praised for its cleanliness and administrative responsiveness, the recent, recurring reports of clinical negligence and rough handling of residents are deeply concerning. If you choose this facility, maintain a very active presence, monitor medical equipment setup personally, and ensure you have a direct line of communication with the nursing staff to address health changes immediately.
Google Reviews
Google Reviews
58 reviews analyzed“Brandon Court receives a high volume of positive feedback, with many families praising the facility's cleanliness, friendly atmosphere, and the professionalism of the administrative and nursing staff. However, a subset of reviewers reports serious concerns regarding clinical oversight, including failures in medical equipment management, poor responsiveness to urgent health changes, and instances of rough treatment toward residents. Families should be aware of this significant divide between the highly positive administrative experience and the critical reports of bedside care.”
Quality Themes
Tap a score for detailsStrengths
- Clean, odor-free facility environment
- Professional and helpful administrative team
- Friendly and attentive nursing and therapy staff
- Smooth and welcoming admissions process
Concerns
- Negligent medical care and failure to respond to urgent health changes (mentioned by 4 reviewers)
- Poor management of medical equipment (oxygen/bipap) (mentioned by 2 reviewers)
- Rough or disrespectful treatment of residents by staff (mentioned by 2 reviewers)
- Loss of resident personal belongings (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve the daily experience for residents?
- 2With a 3-star staffing rating, could you walk me through how you ensure consistent, attentive care for residents during shift changes?
- 3I understand that managing complex medical equipment like oxygen or BiPAP requires precision; what is your process for ensuring these devices are monitored and maintained correctly?
- 4How does your nursing team communicate with families when there is a sudden change in a resident's health status to ensure timely medical intervention?
- 5To help us feel comfortable with the transition, could you explain your protocols for safeguarding a resident's personal belongings and valuables?
- 6What steps does your management team take to foster a culture of patience and respect among the staff when providing direct care?
Personalized based on this facility's data
Key Review Excerpts
“The nurses will not get up and take my mom to the bathroom, which was actually part of her physical therapy. I kept raising concerns telling them it wasn’t set up correctly. But it was too late. Sadly we lost her while she was there.”
“My grandfather couldn’t move, and while staff did not know I had arrived to his room, I witnessed them jerking him around and trying to literally make him stand on his own while raising their voices at him - when he had NO known function in his legs.”
“My family and I chose Brandon Court for my mom short term rehab stay and boy I’m elated that we did. From the very first interactions with admissions to meeting the social worker, nurses, aides, and therapy team everyone was very inviting and professional.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
3
measures
4
measures
Residents whose walking got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents with depression symptoms
Residents needing more daily help over time
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Brandon Court shows a pattern of recurring safety and resident rights issues, with families filing complaints that triggered 4 deficiencies. The facility has repeated problems with fire safety, emergency preparedness, and resident rights protections across multiple surveys from 2019 to 2024. While all deficiencies have correction dates, the recurrence of similar issues suggests ongoing challenges with maintaining consistent standards.
Nov 21, 2024Routine2
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 31, 2024Complaint3
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Give residents a notice of rights, rules, services and charges.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Jun 23, 2023Complaint1
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Mar 30, 2023Routine6
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nov 7, 2019Routine12
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Brandon Court
for profit
Chain Affiliation
The Beebe Family
48 facilities nationwide
Chain avg rating: 2.6/5 · Rank 5 of 48 (Best)
Ownership & Management
Owners
Elton G Beebe Sr Irrv Grndchildrens Tr
Owner · Organization
Elton G. Beebe Sr Irrv Childrens Tr
Owner · Organization
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
58 reviews from families & visitors
Official Website
Visit brandoncourtnursing.com
Medicare data downloads
Original nursing home datasets
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