Brandon Community Care Center
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 51 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Special Focus Facility (under heightened CMS scrutiny)
- Abuse citation on record
- Low overall rating (1/5 stars)
- Above-median deficiencies (20 vs median 6)
- High staff turnover (60%)
- High RN turnover (60%)
Bottom 25% in MS · Critically understaffed (RN) · Above recommended total nurse staffing · Worst in NORBERT BENNETT & DONALD DENZ chain · $97,553 in fines · Special Focus Facility (CMS) · Abuse citation
What this means for your family
While the facility's rehabilitation therapy team has helped some patients return to independence, the overwhelming number of reports regarding hygiene, pest infestations, and medical neglect is deeply concerning. If you are considering this facility, we strongly advise conducting an unannounced visit to inspect the cleanliness of the rooms and observing the staff-to-patient interaction before making any decisions.
Google Reviews
Google Reviews
51 reviews analyzed“Brandon Community Care Center receives highly polarized feedback, with a significant number of reviewers reporting severe neglect, poor hygiene, and unprofessional staff behavior. While some families praise the facility's rehabilitation therapy services for helping loved ones regain independence, these positive experiences are frequently overshadowed by reports of patient dehydration, untreated infections, and facility-wide cleanliness issues including pest infestations.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and rehabilitation therapy
- Some staff members described as caring and professional
- Successful outcomes for short-term rehab patients
Concerns
- Severe neglect and lack of basic hygiene (soiled linens, skipped baths) (mentioned by 8 reviewers)
- Unprofessional and rude staff behavior (mentioned by 7 reviewers)
- Facility cleanliness and pest infestation (mentioned by 4 reviewers)
- Frequent hospitalizations due to dehydration or untreated medical issues (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent focus on improving facility standards, what specific protocols have been implemented to ensure consistent daily hygiene and timely linen changes for residents?
- 2How does the facility currently monitor and document daily fluid intake to prevent the dehydration issues that have been a concern for some families?
- 3With a capacity of 230 residents, what steps are you taking to ensure that staff-to-resident interactions remain professional and compassionate at all times?
- 4Can you walk me through the current housekeeping and pest control schedule to ensure a clean and sanitary environment for all residents?
- 5Since the rehabilitation department is a noted strength, how do you ensure that the same level of dedicated care and attention is applied to long-term residents' daily needs?
- 6What is your current process for communicating changes in a resident's health status or medication management to family members?
Personalized based on this facility's data
Key Review Excerpts
“My mother progressed from being totally dependent on others for all care... The nursing staff and the therapy staff helped my mom become independent with getting in / out of the bed, walking on a walker.”
“I pulled a patient’s bedding back to find roaches racing through her sheets, they were too in her clothing draws along with racing up and down walls…INFESTATION!”
“Long wait time to change bedridden patients' accidents, skipped bathing or wipe downs, cold food,, soiled clothes not changed.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
6
measures
6
measures
1
measures
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents with depression symptoms
Residents who lost too much weight
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has significant ongoing problems with 27 complaint-triggered deficiencies showing families have repeatedly filed reports about serious issues including abuse protection failures, inadequate care planning, and accident prevention. The most recurring problems involve care planning, safety hazards, and personal care assistance like toileting and daily activities. While all deficiencies show correction dates, the persistent pattern of similar complaints across multiple recent surveys suggests systemic care quality concerns that warrant careful consideration before placement.
Jan 12, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nov 18, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jul 31, 2025Routine4
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
May 12, 2025Complaint6
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.
Apr 22, 2025Complaint4
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Apr 1, 2025Complaint4
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Federal Penalties
Fine
Jan 31, 2025
$4,147
Fine
Jan 31, 2025
$93,406
Payment Denial
Jan 31, 2025
37-day denial
Ownership & Operations
Who Operates This Facility
Brandon Community Care Center
for profit
Chain Affiliation
Norbert Bennett & Donald Denz
29 facilities nationwide
Chain avg rating: 1.7/5 · Rank 17 of 29 (Worst)
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
51 reviews from families & visitors
Official Website
Visit brandonrehabcenter.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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