Bonnie Brae Skilled Nursing
Strong Medicare quality ratings; families often praise compassionate memory care staff. Still worth an in-person visit.
based on 30 Google reviews

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What this means for your family
While some families report exceptional, family-like care for dementia patients, the facility has faced serious allegations of staff neglect and discriminatory practices. If you choose this facility, you should closely monitor patient responsiveness to pain and verify the consistency of care during all shifts.
Google Reviews
Google Reviews
30 reviews on Google“Families seeking memory care may find comfort in the compassionate, family-like care provided by the nursing and CNA staff. However, there are serious allegations regarding staff negligence, lack of responsiveness to pain, and potential discriminatory practices that require close investigation.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate memory care staff
- Responsive CNA assistance for hygiene needs
- Friendly and professional nursing staff
Concerns
- Staff negligence and lack of responsiveness to patient pain (mentioned by 2 reviewers)
- Allegations of discriminatory treatment or racial segregation (mentioned by 2 reviewers)
- Poor food quality (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 33 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I've heard wonderful things about the compassion of your memory care staff; could you tell me more about how they engage residents throughout the day?
- 2How do you ensure that nursing staff are able to respond quickly to residents' needs, especially regarding pain management and hygiene assistance?
- 3What steps are being taken to improve communication between the facility and family members regarding a resident's daily care?
- 4Could you describe the current dining program and what kind of nutritional variety is offered to the residents?
- 5How does the facility handle medical emergencies or sudden changes in a resident's health during the night?
- 6What kind of daily activities or social programs are available to keep the residents active and connected to one another?
Personalized based on this facility's data
Key Review Excerpts
“저희 어머님을 딸 아들처럼 잘 간호해 주셔서 이곳에 일하는 모든 선생님들에게 감사의 말씀을 드리고 싶습니다.”
“We've been witness to them ignoring patients screaming in pain while they hung around gossiping.”
“직원들이 친절하고 환자들을 잘 돌봐주고분위기가 좋아요 특히 화장실 못가고 기저귀 갈아주어야되는 환자에게 좋은 곳이네요 cna 들이 항상 빨리 반응하고 신속하게 처리해요”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
11
measures
3
measures
1
measures
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has significant concerns with 47 deficiencies across six inspections, including families filing complaints about resident protection and care quality. Most troubling are recurring issues with fire safety systems, medication management, and resident care standards that appear multiple times across different surveys. One recent complaint about pest control remains uncorrected, while other deficiencies show correction dates, suggesting ongoing oversight challenges.
Jan 8, 2026Routine8
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Jul 28, 2025Complaint1
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Dec 17, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Nov 27, 2024Routine14
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Feb 5, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jan 11, 2024Routine22
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Smoke Deficiencies
Construct fire resistant interior walls.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that sources of ignition are removed from patients receiving respiratory therapy.
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Ownership & Operations
Who Operates This Facility
Bonnie Brae Skilled Nursing
for profit
Ownership & Management
Owners
Bonnie Brae Convalescent Hospital INC.
Owner · Organization
Cayton, Marlo
Owner (parent company)
Cayton, Michelle
Owner (parent company)
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
30 reviews from families & visitors
Official Website
Visit midwilshirehealth.com
Medicare data downloads
Original nursing home datasets
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