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Nursing HomeMedicaid Top Rated

Bonnie Brae Skilled Nursing

Strong Medicare quality ratings; families often praise compassionate memory care staff. Still worth an in-person visit.

420 South Bonnie Brae St., Westlake · Los Angeles, CA 9005759 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
3.7/5

based on 30 Google reviews

5
4
3
2
1
Bonnie Brae Skilled Nursing Nursing Home in Los Angeles, CA — Street View
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What this means for your family

While some families report exceptional, family-like care for dementia patients, the facility has faced serious allegations of staff neglect and discriminatory practices. If you choose this facility, you should closely monitor patient responsiveness to pain and verify the consistency of care during all shifts.

Google Reviews

Google Reviews

30 reviews on Google
Families seeking memory care may find comfort in the compassionate, family-like care provided by the nursing and CNA staff. However, there are serious allegations regarding staff negligence, lack of responsiveness to pain, and potential discriminatory practices that require close investigation.

Quality Themes

Tap a score for details
Food2.0Staff4.0CleanN/AActivitiesN/AMedsN/AMemory9.0Comms3.0ValueN/A

Strengths

  • Compassionate memory care staff
  • Responsive CNA assistance for hygiene needs
  • Friendly and professional nursing staff

Concerns

  • Staff negligence and lack of responsiveness to patient pain (mentioned by 2 reviewers)
  • Allegations of discriminatory treatment or racial segregation (mentioned by 2 reviewers)
  • Poor food quality (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2343.3'17(7)4.53.8'19(5)4.24.0'21(1)4.02.0'24(4)5.0'25(3)

Distribution · 33 analyzed

5
17
4
6
3
2
2
1
1
7

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1I've heard wonderful things about the compassion of your memory care staff; could you tell me more about how they engage residents throughout the day?
  • 2How do you ensure that nursing staff are able to respond quickly to residents' needs, especially regarding pain management and hygiene assistance?
  • 3What steps are being taken to improve communication between the facility and family members regarding a resident's daily care?
  • 4Could you describe the current dining program and what kind of nutritional variety is offered to the residents?
  • 5How does the facility handle medical emergencies or sudden changes in a resident's health during the night?
  • 6What kind of daily activities or social programs are available to keep the residents active and connected to one another?

Personalized based on this facility's data


Key Review Excerpts

저희 어머님을 딸 아들처럼 잘 간호해 주셔서 이곳에 일하는 모든 선생님들에게 감사의 말씀을 드리고 싶습니다.

Memory care family member · 2024

We've been witness to them ignoring patients screaming in pain while they hung around gossiping.

Family member · 2024☆☆☆☆

직원들이 친절하고 환자들을 잘 돌봐주고분위기가 좋아요 특히 화장실 못가고 기저귀 갈아주어야되는 환자에게 좋은 곳이네요 cna 들이 항상 빨리 반응하고 신속하게 처리해요

Long-term resident's family · 2025
Source: 30 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.38hrs
51%
Registered nurses for medical care
Total Nursing
4.06hrs
99%
All nurses + aides combined

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 15 measures

Medicare Rating
5/ 5
Better Than Avg

11

measures

Worse Than Avg

3

measures

Mixed Results

1

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility2.4%
Better than Avg
Here
2.4%
US
19.4%
CA
10.7%
Los angeles
9.7%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility86.4%
Worse than Avg
Here
86.4%
US
93.4%
CA
98.6%
Los angeles
99.1%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
CA
7.0%
Los angeles
8.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility5.5%
Better than Avg
Here
5.5%
US
15.3%
CA
10.5%
Los angeles
9.5%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility20.2%
Worse than Avg
Here
20.2%
US
15.5%
CA
11.7%
Los angeles
11.4%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility12.1%
Mixed vs Avgs
Here
12.1%
US
19.5%
CA
13.7%
Los angeles
10.8%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility21.6%
Worse than Avg
Here
21.6%
US
81.8%
CA
94.2%
Los angeles
94.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

8deficiencies
Near state avg (15.4)
3 complaint-triggered

This facility has significant concerns with 47 deficiencies across six inspections, including families filing complaints about resident protection and care quality. Most troubling are recurring issues with fire safety systems, medication management, and resident care standards that appear multiple times across different surveys. One recent complaint about pest control remains uncorrected, while other deficiencies show correction dates, suggesting ongoing oversight challenges.

Jan 8, 2026Routine
8
0686Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0745Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide medically-related social services to help each resident achieve the highest possible quality of life.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0605Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0912Minimal · PatternCorrected

Environmental Deficiencies

Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.

Jul 28, 2025Complaint
1
0925Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

Dec 17, 2024Complaint
1
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Nov 27, 2024Routine
14
0726Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0730Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0849Potential for harm · IsolatedCorrected

Administration Deficiencies

Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0912Minimal · Pattern

Environmental Deficiencies

Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.

Feb 5, 2024Complaint
1
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Jan 11, 2024Routine
22
0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0741Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0912Potential for harm · Isolated

Environmental Deficiencies

Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0325Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have properly installed hallway dispensers for alcohol-based hand rub.

0331Potential for harm · IsolatedCorrected

Smoke Deficiencies

Construct fire resistant interior walls.

0351Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0925Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that sources of ignition are removed from patients receiving respiratory therapy.

0031Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Provide emergency officials' contact information.

0041Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Bonnie Brae Skilled Nursing

Organization Type

for profit

Ownership & Management

Owners

Bonnie Brae Convalescent Hospital INC.

Owner · Organization

100%

Cayton, Marlo

Owner (parent company)

45%

Cayton, Michelle

Owner (parent company)

45%

Key personnel

Cayton, MarloContracted Managing EmployeeCayton, MichelleW-2 Managing EmployeeCayton, MarloOfficer / DirectorCayton, MarloOfficer / DirectorCayton, MichelleOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

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