Reviewer concerns include high staff turnover and chronic understaffing (mentioned by 9 reviewers) — investigate before committing.
based on 38 Google reviews

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Reviewer feedback for Bonaventure of Vancouver suggests areas to investigate further. Common concerns include: high staff turnover and chronic understaffing (mentioned by 9 reviewers), poor communication and lack of management follow-through (mentioned by 6 reviewers). We recommend visiting in person, talking to current residents and their families, and asking specific questions about the concerns identified in reviews.
Bonaventure of Vancouver faces significant criticism regarding high staff turnover, chronic understaffing, and inconsistent care quality, particularly within their memory care unit. While some families praise specific staff members for their compassion, many report poor communication, inadequate meal options, and a lack of follow-through on promised care plans.
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Key Review Excerpts
“Most of the CNAs are great, but due to high turnover rates and constantly being understaffed there were SO MANY times that insulin wasn’t given on time.”
“When you pull the cord for a caregiver to come, it often takes an unacceptably long time for them to get there. Their food is terrible most of the time.”
“Lack of trained caregivers that know the simple aspects of what it means to be a caregiver. Lack of janitorial services for the room. Dirty sheets left on the bed and dirty laundry on the floor.”
Source: WA Dept. of Social & Health Services
The document states that all violations noted during previous related inspection(s) have been corrected.
A follow-up inspection on 05/28/2026 confirmed that the deficiencies listed in the 04/09/2026 report were corrected.
Facility failed to complete a Washington state name and date of birth background check every two years for 2 of 2 sampled staff (Staff F and G).
Facility failed to complete TB testing within three days of employment for 3 of 3 sampled staff (Staff A, D, and E).
Facility failed to complete a national fingerprint background check for 1 of 3 sampled staff (Staff E) and failed to complete a Washington state name and date of birth background check upon hire for 1 of 3 sampled staff (Staff E).
Facility failed to document specific resident care and service needs (related to medical devices) in the negotiated service agreements for 2 of 7 sampled residents.
Facility failed to label opened topical medications, eye drops, ear drops, or insulin pens with an open date on 3 medication carts.
A separate follow-up inspection letter indicates that the deficiency regarding WAC 388-78A-2480 was corrected as of 11/05/2025.
The facility failed to complete tuberculosis (TB) testing within three days of hire for 4 of 4 sampled staff members.
This is noted as a recurring deficiency from 11/23/2023. Multiple medications, including vitamins and prescriptions, were missed on 06/13, 06/14, and 06/19/2025 because they had not arrived from the pharmacy.
The facility failed to obtain prescribed medications for 1 of 3 residents in the sample, resulting in the resident not receiving ordered medications and being placed at risk of harm.
The facility received a Disapproved status in both the June 2024 and December 2024 inspections.
Missing records of employee training on fire extinguisher use and manual actuation of the fire-extinguishing system.
Facility failed to provide annual fire door inspection report including gap measurements; multiple fire doors were found with wreaths on them.
Fire extinguisher found blocked by carts in the kitchen.
A separate follow-up inspection letter dated 02/06/2025 states that the deficiencies listed in compliance determination 51041 (and 53364) were corrected.; The document also references a general failure to maintain a current resident characteristic roster, though a specific WAC for that point is not listed in a header format, it is addressed in the initial findings section.
Facility failed to complete TB testing within three days of hire for 3 of 3 sampled staff members.
Facility failed to ensure the Medicaid policy was on a separate page and signed on or before admission for 3 of 9 residents.
Facility failed to ensure medication administration was safe for Residents 4, 6, and 12, who received medications not as prescribed (wrong dose or medication not given).
Facility failed to ensure 3 of 3 pets had required examinations, immunizations, and certification by a veterinarian.
Facility failed to ensure nurse delegation requirements were met for 9 of 14 Medication Aides prior to administering medications to Resident 4.
Facility failed to ensure 3 of 3 sampled staff (Staff C, D, E) completed required basic, specialty training, or 12 hours of annual continuing education.
Facility failed to complete a full assessment within 14 days of admission for 2 of 6 sampled residents (Residents 4 and 9).
Facility failed to post the most recent full inspection report in the survey binder.
Facility failed to provide requested documentation (nurse delegation credentials) to the department.
Facility failed to complete a Negotiated Service Agreement (NSA) within 30 days of admission for 2 of 6 sampled residents (Residents 4 and 9).
The inspection report also notes that allegations regarding physical environment, administration/personnel, and dietary services were investigated and no failed facility practice was substantiated for those specific items.
The facility failed to ensure a staff Medication Technician obtained their Cardiopulmonary Resuscitation (CPR) certificate after working at the facility for 4 months, violating their own policy.
A follow-up inspection on 01/11/2024 (Compliance Determination 34930) found no deficiencies and that the citation for WAC 388-78A-2240 was corrected.
The facility failed to reorder and obtain prescribed medications for one resident in a timely manner, resulting in the resident missing multiple doses of Lisinopril and Memantine over a five-day period.
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WA DSHS — View Official Record
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