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Assisted Living Investigative

Bonaventure of Vancouver

Reviewer concerns include high staff turnover and chronic understaffing (mentioned by 9 reviewers) — investigate before committing.

9317 Ne 86th Street, Sunnyside - Walnut Grove · Vancouver, WA 98662125 bedsLicensed & Active
Source: WA DSHS — view official record
Google rating
2.4/5

based on 36 Google reviews

5
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Bonaventure of Vancouver Assisted Living in Vancouver, WA — Street View
Street View

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What this means for your family

While the facility is physically attractive, the consistent reports of high staff turnover and missed care tasks are major red flags. If you are considering this facility, demand a detailed staffing ratio report and ask specifically how they track and verify that daily care tasks are completed for residents.

Google Reviews

Google Reviews

36 reviews on Google
Bonaventure of Vancouver faces significant criticism regarding high staff turnover, chronic understaffing, and inconsistent care quality, particularly within their memory care unit. While some families praise specific staff members for their compassion, many report poor communication, inadequate meal options, and a lack of follow-through on promised care plans.

Quality Themes

Tap a score for details
Food3.0Staff4.0Clean5.0ActivitiesN/AMeds2.0Memory2.0Comms2.0Value2.0

Strengths

  • Compassionate individual staff members
  • Aesthetically pleasing, clean facility
  • Helpful sales and concierge team
  • Strong support from specific directors

Concerns

  • High staff turnover and chronic understaffing (mentioned by 9 reviewers)
  • Poor communication and lack of management follow-through (mentioned by 6 reviewers)
  • Inconsistent or poor quality of food and dining services (mentioned by 5 reviewers)
  • Neglect of basic care needs (medication, hygiene, laundry) (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

234'18(1)'20(1)'22(8)'24(4)'26(5)

Distribution · 41 analyzed

5
12
4
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22

How They Respond to Reviews

87%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1It's wonderful to see how clean and beautiful the facility is; how does the team ensure this level of care and cleanliness is maintained during busy shifts?
  • 2I noticed the management team is very active in responding to feedback; how does the administration typically communicate important updates or changes to families?
  • 3Could you tell us more about the dining experience, specifically how the menu is planned and how you ensure consistent quality for every meal?
  • 4What specific protocols are in place to ensure medication management and daily hygiene needs are consistently met for every resident?
  • 5What does a typical day of social activities and engagement look like for the residents here?
  • 6In the event of a medical emergency after hours, what is the immediate process for contacting family members and coordinating care?

Personalized based on this facility's data


Key Review Excerpts

Most of the CNAs are great, but due to high turnover rates and constantly being understaffed there were SO MANY times that insulin wasn’t given on time.

Memory care family member · 2023☆☆☆☆

When you pull the cord for a caregiver to come, it often takes an unacceptably long time for them to get there. Their food is terrible most of the time.

Long-term resident's family · 2022☆☆☆☆

Lack of trained caregivers that know the simple aspects of what it means to be a caregiver. Lack of janitorial services for the room. Dirty sheets left on the bed and dirty laundry on the floor.

Memory care family member · 2025☆☆☆☆
Source: 36 Google reviews

State Inspection History

State Inspections

Source: WA Dept. of Social & Health Services

15total
63deficiencies
Jun 11, 2026Fire
CleanReport

The document states that all violations noted during previous related inspection(s) have been corrected.

Apr 9, 2026Inspection

A follow-up inspection on 05/28/2026 confirmed that the deficiencies listed in the 04/09/2026 report were corrected.

Background checks - validityWAC 388-78A-2466Corrected May 23, 2026

Facility failed to complete a Washington state name and date of birth background check every two years for 2 of 2 sampled staff (Staff F and G).

Background checksWAC 388-78A-2462Corrected May 23, 2026

Facility failed to complete a national fingerprint background check for 1 of 3 sampled staff (Staff E) and failed to complete a Washington state name and date of birth background check upon hire for 1 of 3 sampled staff (Staff E).

Tuberculosis testing requiredWAC 388-78A-2480Corrected May 23, 2026

Facility failed to complete TB testing within three days of employment for 3 of 3 sampled staff (Staff A, D, and E).

Negotiated service agreement contentsWAC 388-78A-2140Corrected May 23, 2026

Facility failed to document specific resident care and service needs (related to medical devices) in the negotiated service agreements for 2 of 7 sampled residents.

Medication servicesWAC 388-78A-2210Corrected May 23, 2026

Facility failed to label opened topical medications, eye drops, ear drops, or insulin pens with an open date on 3 medication carts.

Sep 10, 2025Investigation

A separate follow-up inspection letter indicates that the deficiency regarding WAC 388-78A-2480 was corrected as of 11/05/2025.

Tuberculosis Testing RequiredWAC 388-78A-2480Corrected Sep 10, 2025

The facility failed to complete tuberculosis (TB) testing within three days of hire for 4 of 4 sampled staff members.

Jul 1, 2025Investigation

This is noted as a recurring deficiency from 11/23/2023. Multiple medications, including vitamins and prescriptions, were missed on 06/13, 06/14, and 06/19/2025 because they had not arrived from the pharmacy.

Nonavailability of medicationsWAC 388-78A-2240Corrected Aug 15, 2025

The facility failed to obtain prescribed medications for 1 of 3 residents in the sample, resulting in the resident not receiving ordered medications and being placed at risk of harm.

Dec 30, 2024Fire

The facility received a Disapproved status in both the June 2024 and December 2024 inspections.

Inspection and Maintenance of fire-resistance-rated assembliesIFC 705.2 2021

Facility failed to provide annual fire door inspection report including gap measurements; multiple fire doors were found with wreaths on them.

Extinguishing System ServiceIFC 904.13.5.2 2021

Missing records of employee training on fire extinguisher use and manual actuation of the fire-extinguishing system.

Portable Fire ExtinguishersIFC 906.2 2021

Fire extinguisher found blocked by carts in the kitchen.

Dec 5, 2024Inspection

A separate follow-up inspection letter dated 02/06/2025 states that the deficiencies listed in compliance determination 51041 (and 53364) were corrected.; The document also references a general failure to maintain a current resident characteristic roster, though a specific WAC for that point is not listed in a header format, it is addressed in the initial findings section.

Intermittent nursing services systemsWAC 388-78A-2320Corrected Jan 19, 2025

Facility failed to ensure nurse delegation requirements were met for 9 of 14 Medication Aides prior to administering medications to Resident 4.

Medication servicesWAC 388-78A-2210Corrected Jan 19, 2025

Facility failed to ensure medication administration was safe for Residents 4, 6, and 12, who received medications not as prescribed (wrong dose or medication not given).

Full assessment topicsWAC 388-78A-2090Corrected Jan 19, 2025

Facility failed to complete a full assessment within 14 days of admission for 2 of 6 sampled residents (Residents 4 and 9).

Tuberculosis Testing RequiredWAC 388-78A-2480Corrected Jan 19, 2025

Facility failed to complete TB testing within three days of hire for 3 of 3 sampled staff members.

Resident rights Notice Policy on accepting medicaid as a payment sourceWAC 388-78A-2665Corrected Jan 19, 2025

Facility failed to ensure the Medicaid policy was on a separate page and signed on or before admission for 3 of 9 residents.

Responsibilities during inspectionsWAC 388-78A-3140Corrected Jan 19, 2025

Facility failed to provide requested documentation (nurse delegation credentials) to the department.

Training and home care aide certification requirementsWAC 388-78A-2474Corrected Jan 19, 2025

Facility failed to ensure 3 of 3 sampled staff (Staff C, D, E) completed required basic, specialty training, or 12 hours of annual continuing education.

Service agreement planningWAC 388-78A-2130Corrected Jan 19, 2025

Facility failed to complete a Negotiated Service Agreement (NSA) within 30 days of admission for 2 of 6 sampled residents (Residents 4 and 9).

PetsWAC 388-78A-2620Corrected Jan 19, 2025

Facility failed to ensure 3 of 3 pets had required examinations, immunizations, and certification by a veterinarian.

Licensee's responsibilitiesWAC 388-78A-2730Corrected Jan 19, 2025

Facility failed to post the most recent full inspection report in the survey binder.

Dec 18, 2023Investigation

The inspection report also notes that allegations regarding physical environment, administration/personnel, and dietary services were investigated and no failed facility practice was substantiated for those specific items.

Policies and proceduresWAC 388-78A-2600

The facility failed to ensure a staff Medication Technician obtained their Cardiopulmonary Resuscitation (CPR) certificate after working at the facility for 4 months, violating their own policy.

Nov 13, 2023Investigation

A follow-up inspection on 01/11/2024 (Compliance Determination 34930) found no deficiencies and that the citation for WAC 388-78A-2240 was corrected.

Nonavailability of medicationsWAC 388-78A-2240Corrected Dec 29, 2023

The facility failed to reorder and obtain prescribed medications for one resident in a timely manner, resulting in the resident missing multiple doses of Lisinopril and Memantine over a five-day period.

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References & Resources

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Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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