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Assisted Living

Bonaventure of Salmon Creek

Limited public data on Bonaventure of Salmon Creek. Call, tour, and ask to meet current residents' families — your own impression matters most.

13700 Ne Salmon Creek Ave, Pleasant Valley · Vancouver, WA 9868689 bedsLicensed & Active
Source: WA DSHS — view official record
Google rating
3.2/5

based on 35 Google reviews

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Bonaventure of Salmon Creek Assisted Living in Vancouver, WA — Street View
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What this means for your family

While the facility is physically beautiful and offers a robust social calendar, the recurring reports of neglect, medication errors, and severe understaffing are critical red flags. If you are considering this facility, you must conduct an unannounced visit during a weekend or evening shift and ask management for specific, written staffing ratios for the level of care your loved one requires.

Google Reviews

Google Reviews

35 reviews on Google
Bonaventure of Salmon Creek presents a stark contrast between its physical appearance and the quality of daily care. While many reviewers praise the clean, spacious, and upscale environment, a significant number of families report chronic understaffing, neglect regarding hygiene and medication management, and unresponsive management. Prospective families should be aware of a recurring pattern of complaints regarding basic care services not being met despite high costs.

Quality Themes

Tap a score for details
Food4.0Staff3.0Clean6.0Activities8.0Meds1.0Memory2.0Comms2.0Value2.0

Strengths

  • Clean, well-maintained, and attractive facility
  • Spacious and comfortable common areas
  • Friendly and welcoming front-line staff
  • Active social calendar and events

Concerns

  • Chronic understaffing leading to neglect (mentioned by 9 reviewers)
  • Medication management errors or neglect (mentioned by 3 reviewers)
  • Poor hygiene and infrequent bathing (mentioned by 3 reviewers)
  • High staff turnover and lack of training (mentioned by 3 reviewers)
  • Unresponsive or dismissive management (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

2343.02018(8)4.32019(15)5.02020(1)1.02021(5)1.02022(1)3.02024(6)2.62025(5)

Distribution · 41 analyzed

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How They Respond to Reviews

77%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1It's great to see how well-maintained and attractive the common areas are; how do residents typically spend their afternoons in these spaces?
  • 2We noticed the team is very active in responding to community feedback; how does management use resident and family input to improve daily operations?
  • 3With the active social calendar mentioned, what are some of the favorite group events or outings that residents look forward to?
  • 4Can you walk us through your specific protocols for medication administration and how you ensure accuracy for every resident?
  • 5How do you ensure that staff members are consistently trained and supported to maintain a high standard of personal care and hygiene?
  • 6What is the process for communicating important health updates or changes in care between the nursing staff and our family?

Personalized based on this facility's data


Key Review Excerpts

They fail, fail, fail, to provide minimum services and care. I mean misplaced critical medications for four days and lied about it! We've found mom laying in her own waste numerous times and it was very apparent it wasn't recent.

Family member · 2024☆☆☆☆

She was in Assisted Living and she was rarely bathed (paying for 3x weekly and got it maybe 1x a week but they wouldn't pay for more staff and wouldn't let her pay less even though she was paying to be bathed more often).

Family friend · 2022☆☆☆☆

The young kids that work there are amazing, kind and helpful, but worked so hard, the turnover is incredibly concerning. Management never checks to see if rooms are clean or if things are going right.

Memory care family member · 2025☆☆☆☆
Source: 35 Google reviews

State Inspection History

State Inspections

Source: WA Dept. of Social & Health Services

24total
112deficiencies
May 5, 2026Fire

The inspection on 03/11/2026 resulted in a 'Disapproved' status; the follow-up inspection on 05/05/2026 confirmed all previous violations had been corrected.

Appliance Connection to Building PipingIFC 606.4Corrected May 5, 2026

Deep fat dryer failed to strain protection connected.

Portable Fire ExtinguishersIFC 906.2Corrected May 5, 2026

Fire extinguisher in memory care covered by paper for painting.

Exit SignsIFC 1013.1Corrected May 5, 2026

Exit signs in memory care found covered with paper for painting.

Owner's ResponsibilityIFC 701.6Corrected May 5, 2026

Hole found in main electrical room ceiling.

Inspection, Testing and MaintenanceIFC 907.8Corrected May 5, 2026

Smoke detectors in memory care covered due to painting.

Working Space and ClearanceIFC 603.4Corrected May 5, 2026

Storage found in electrical room around electrical panels.

Extinguishing System ServiceIFC 904.13.5.2Corrected May 5, 2026

Facility failed to provide semi-annual hood system inspection report.

Fire DrillsWAC 212-12-044Corrected May 5, 2026

Facility failed to provide fire drill for day shift for the fourth quarter.

MaintenanceIFC 1203.4Corrected May 5, 2026

Facility failed to provide conductance testing on generator battery.

Feb 6, 2026Fire
CleanReport

All violations noted during previous related inspection(s) have been corrected.

Jan 29, 2026Fire

Inspection includes a reference to a complaint (Complaint #210065) regarding a fire alarm triggered by the heat detector placement.

Inspection, testing and maintenance of fire alarm and detection systemsIFC 907.8 2021

Heat detector in kitchen found too close to heat diffuser, causing false alarms due to rapid temperature rise.

Fire alarm heat detector placementNFPA 72 17.7.4.1

Heat detector in kitchen found too close to heat diffuser.

Jul 11, 2025Fire

The facility received multiple inspections (02/26, 05/06, 07/11) in 2025 with an ultimate approval status of 'Disapproved' as of the 07/11/2025 report.

Appliance Connection to Building PipingIFC 606.4 2021

Kitchen strain protection not maintained for commercial cooking appliances on casters.

Inspection and MaintenanceIFC 705.2 2021

Annual fire door inspection missing; need to include gap measurements and remove items on fire door in excess of 5%.

Commercial Cooking SystemsIFC 904.13 2021

Missing or improper signage indicating appliances under the hood system.

Testing and MaintenanceIFC 903.5 2021

Dirty fire sprinkler heads in kitchen and fridge area.

May 6, 2025Fire

Facility status is Disapproved as of the 05/06/2025 re-inspection.

Appliance Connection to Building PipingIFC 606.4 2021

Kitchen strain protection must be maintained for kitchen cooking appliance.

Inspection and MaintenanceIFC 705.2 2021

Annual fire door inspection, including gap measurements and corrections, is required. Items on fire door in excess of 5% must be removed.

Commercial Cooking SystemsIFC 904.13 2021

Required signage indicating appliances from left to right must be durable, with approved size, color, and lettering.

Testing and MaintenanceIFC 903.5 2021

Dirty fire sprinkler heads in kitchen and fridge.

Mar 5, 2025Inspection

This document indicates that a follow-up inspection was completed and previous deficiencies were found to be corrected.; Several deficiencies were noted as recurring from previous inspections in 2023.; The document contains multiple Plan/Attestation Statement sections with handwritten dates of 12/2/24 and completion dates of 12/22/24 for various deficiencies.; Executive Director acknowledged that information was missing from the NSAs of R2, R3, R4, R5, R6, R7, R8, R9, and R10. Several deficiencies were noted as recurring from 09/21/2023.; Also lists consultation for WAC 388-78A-2950 (Water supply) where facility had incorrect temperatures but corrected them prior to completion of inspection.

Training and home care aide certification requirementsWAC 388-78A-2474-2-a
Training and home care aide certification requirementsWAC 388-78A-2474-2-d
Background checksWAC 388-78A-2462-2
Background checksWAC 388-78A-2462-2-b
Negotiated service agreement contentsWAC 388-78A-2140-1-a
Negotiated service agreement contentsWAC 388-78A-2140-1-a-ii
Negotiated service agreement contentsWAC 388-78A-2140-1-b
Negotiated service agreement contentsWAC 388-78A-2140-1-d
Signing negotiated service agreementWAC 388-78A-2150-1
Resident recordsWAC 388-78A-2390-1
Tuberculosis Testing RequiredWAC 388-78A-2480-1
Resident rights Notice PolicyWAC 388-78A-2665-1
Resident rights Notice PolicyWAC 388-78A-2665-3
Resident rights Notice PolicyWAC 388-78A-2665-5
Intermittent nursing services systemsWAC 388-78A-2320Corrected Dec 22, 2024

Facility failed to ensure nurse delegation requirements; delegator failed to obtain written consent for 1 resident and failed to delegate nursing tasks for 5 of 7 medication aides.

Monitoring residents' well-beingWAC 388-78A-2120Corrected Dec 22, 2024

Facility failed to monitor a recurring physical condition (wounds) for 1 of 12 residents.

Background checksWAC 388-78A-2482

Facility failed to complete or document state and national background checks for 5 of 5 sampled staff.

Nonavailability of medicationsWAC 388-78A-2240

Facility failed to obtain prescribed medications in a correct and timely manner for 3 residents (6, 8, and 9). Deficiency is recurring.

Coordination of health care servicesWAC 388-78A-2350

Facility failed to coordinate services with external providers for 1 resident (Resident 12) regarding documented medication discrepancies.

Negotiated service agreement contentsWAC 388-78A-2140

Facility failed to document accurate and complete Negotiated Service Agreements (NSA) for 7 residents (2, 3, 4, 5, 7, 9, 10), omitting services like hospice, bed rails, wound care, and specific diets.

Full assessment topicsWAC 388-78A-2090Corrected Dec 2, 2024

Facility failed to complete full assessments within 14 days of admission for 3 of 5 sampled residents (R5, R6, R11).

Signing negotiated service agreementWAC 388-78A-2150Corrected Dec 2, 2024

Facility failed to ensure NSAs were signed at least annually or within a reasonable timeframe for 4 of 12 sampled residents (R1, R4, R6, R10).

Tuberculosis Testing RequiredWAC 388-78A-2480Corrected Dec 22, 2024

Facility failed to complete TB testing within three days of hire for 2 of 3 sampled staff.

Resident rights Notice Policy on accepting medicaidWAC 388-78A-2665Corrected Dec 22, 2024

Facility failed to have the Medicaid policy on a separate page and signed by 4 of 9 sampled residents.

Training and home care aide certification requirementsWAC 388-78A-2474-2-b
Training and home care aide certification requirementsWAC 388-78A-2474-4
Background checksWAC 388-78A-2462-2-a
Negotiated service agreement contentsWAC 388-78A-2140-1
Negotiated service agreement contentsWAC 388-78A-2140-1-a-i
Negotiated service agreement contentsWAC 388-78A-2140-1-a-iii
Negotiated service agreement contentsWAC 388-78A-2140-1-c
Negotiated service agreement contentsWAC 388-78A-2140-1-e
Resident recordsWAC 388-78A-2390
Resident recordsWAC 388-78A-2390-2
Resident rights Notice PolicyWAC 388-78A-2665
Resident rights Notice PolicyWAC 388-78A-2665-2
Resident rights Notice PolicyWAC 388-78A-2665-4
Resident rights Notice PolicyWAC 388-78A-2665-6
Medication servicesWAC 388-78A-2210Corrected Dec 22, 2024

Facility failed to implement systems for safe medication service; 3 of 3 medication carts contained expired medications and opened items (inhalers, creams, eyedrops, insulin) without dates of opening.

Training and home care aide certification requirementsWAC 388-78A-2474

Facility failed to ensure 3 of 3 sampled staff had required training documentation (orientation, basic training, CPR/first aid) or HCA certification.

Background checksWAC 388-78A-2462

Facility failed to complete/document Washington state and/or national fingerprint background checks for 5 staff members (C, D, E, F, G).

Medication refusalWAC 388-78A-2230

Facility failed to notify the physician of repeated medication refusals for 1 resident (Resident 3) in August 2024.

Ongoing assessmentsWAC 388-78A-2100

Facility failed to complete required annual full assessments or change of condition assessments for 2 residents (Residents 2 and 7).

Resident recordsWAC 388-78A-2390

Facility failed to maintain an accurate resident characteristics roster for 5 of 12 sampled residents, missing documentation of services like hospice, diabetes, and medical devices.

Service agreement planningWAC 388-78A-2130

Facility failed to complete Negotiated Service Agreements (NSA) within 30 days of admission for 2 of 5 sampled residents (R5, R11).

Family assistance with medications and treatmentsWAC 388-78A-2290Corrected Dec 2, 2024

Facility failed to obtain a required written plan for family assistance with medications for 1 of 2 residents (R5).

PetsWAC 388-78A-2620Corrected Dec 22, 2024

Facility failed to ensure 2 of 3 pets had regular exams, immunizations, and vet certification of being disease-free.

Jan 9, 2025Enforcement
$2,100.00Report

Total civil fines of $2,100.00 imposed. All listed deficiencies were previously cited on November 7, 2024.

Training and home care aide certification requirementsWAC 388-78A-2474(1)(a)(b)(c)(d)(4)

Three staff failed to complete required long-term care worker training or obtain HCA certification within 200 days.

Background checks—Who is required to haveWAC 388-78A-2462(2)(a)(b)

Failed to complete or document a state name and date of birth background check for one staff member.

Negotiated service agreement contentsWAC 388-78A-2140(1)(a)(i)(ii)(iii)(b)(c)(d)(e)

Failed to document care and service needs in Negotiated Service Agreements (NSA) for three residents.

Signing negotiated service agreementWAC 388-78A-2150(1)

Failed to ensure Negotiated Service Agreements were signed annually by the resident or responsible party for three residents.

Resident recordsWAC 388-78A-2390(1)(2)

Failed to maintain an accurate characteristic roster for two residents.

Tuberculosis—Testing—RequiredWAC 388-78A-2480(1)

Failed to complete TB testing for one staff member within three days of hire.

Resident rights—Notice—Policy on accepting medicaid as a payment sourceWAC 388-78A-2665(1)(2)(3)(4)(5)(6)

Failed to ensure Medicaid policy was on a separate page and signed on or before admission for one resident.

Jan 9, 2025Investigation

Follow-up inspection on 01/09/2025 found no deficiencies. This document includes both a cover letter from Jan 2025 and the original Statement of Deficiencies from Nov 2024.

Medication servicesWAC 388-78A-2210Corrected Jan 2, 2025

Facility failed to administer medication as ordered; Resident 1 was given 1mg of Risperidone twice daily instead of the ordered 0.5mg dose from 08/14/2024 to 09/17/2024.

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References & Resources

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