Blue Heron Health and Rehabilitation
Strong Medicare quality ratings; families often praise beautiful, modern, and clean facility. Still worth an in-person visit.
based on 201 Google reviews

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What this means for your family
While Blue Heron offers a beautiful environment and excellent rehabilitation therapy, the recurring reports of neglect and poor weekend staffing are serious red flags. If you consider this facility, we strongly recommend visiting on a weekend to observe staffing levels firsthand and asking management for a concrete plan on how they handle medication administration and communication with families.
Google Reviews
Google Reviews
201 reviews analyzed“Blue Heron Health and Rehabilitation is a visually impressive, resort-style facility that receives high praise for its modern amenities, cleanliness, and friendly staff. However, families frequently report significant inconsistencies in care, particularly regarding weekend staffing levels, communication lapses, and medication management. While many residents and families have positive experiences, there is a recurring pattern of neglect and poor responsiveness that potential families should carefully investigate.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, modern, and clean facility
- Engaging and varied activity programs
- High-quality physical and occupational therapy
- Welcoming and professional admissions team
Concerns
- Inadequate staffing and slow response times, especially on weekends (mentioned by 12 reviewers)
- Poor communication and lack of responsiveness from management (mentioned by 8 reviewers)
- Medication management errors and missed doses (mentioned by 5 reviewers)
- Lost personal belongings and clothing (mentioned by 3 reviewers)
- Inconsistent hygiene and toileting assistance (mentioned by 6 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I've read wonderful things about your therapy programs; could you walk me through how those sessions are integrated into a resident's daily routine?
- 2With the facility being quite large, what systems do you have in place to ensure consistent response times for call lights, particularly during weekend shifts?
- 3How does your nursing team coordinate with families to ensure medication schedules are strictly followed and documented?
- 4Can you explain your process for tracking and labeling personal belongings to ensure items don't go missing?
- 5What is your protocol for keeping families updated on a resident's health status, and who is the primary point of contact for addressing ongoing care concerns?
- 6Given the importance of consistent daily care, what steps are taken to ensure that hygiene and toileting assistance remain a priority throughout the day and night?
Personalized based on this facility's data
Key Review Excerpts
“My husband was In blue heron for rehab after a stroke. The place is beautiful and clean but they neglect the patients. The CNA are very lazy and spend more time chit chatting than taking care of the patients.”
“They failed to give him his medicine one evening which is a problem because he has Parkinson's and is dependent on timely medication. Several times they attempted to give him the wrong dose of medication despite his meds being clearly annotated in his chart.”
“I am always impressed by how many events and activities they have daily. They even hosted a prom outfitted with a red carpet and sourced 80s prom dresses for the women.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
3
measures
8
measures
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents who lost too much weight
Residents with depression symptoms
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Blue Heron Health and Rehabilitation has 19 federal deficiencies across three surveys, with two triggered by family complaints reporting concerns about resident rights and care quality. The most recurring issues involve care planning problems, nutrition and dietary services, and medication management. While all deficiencies show correction dates, care planning issues have persisted into 2025, suggesting ongoing challenges in developing comprehensive resident care plans.
Jul 31, 2025Routine3
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Apr 27, 2023Routine14
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Administration Deficiencies
Provide a neutral and fair arbitration process and agree to arbitrator and venue.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Apr 27, 2023Complaint1
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Ownership & Operations
Who Operates This Facility
Blue Heron Health and Rehabilitation
for profit
Chain Affiliation
Tlc Management
20 facilities nationwide
Chain avg rating: 4.0/5 · Rank 11 of 20
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
201 reviews from families & visitors
Official Website
Visit seniorlivingatblueheron.com
Medicare data downloads
Original nursing home datasets
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