Blue Heron Assisted Living
Families consistently rate this highly — reviewers highlight friendly and professional nursing and therapy staff. Schedule a visit to confirm the fit.
based on 201 Google reviews
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What this means for your family
The exceptional dining and therapy services make this a pleasant environment for many residents. However, if your loved one requires strict medication adherence or high-dependency memory care, you must investigate their hygiene protocols and medication error rates personally, as multiple families have reported serious lapses in these areas.
Google Reviews
Google Reviews
201 reviews analyzed“Blue Heron Assisted Living receives high praise for its friendly, professional nursing and therapy staff, as well as its high-quality bistro-style dining. However, families should be aware of serious reports regarding hygiene neglect in memory care and inconsistent medication management. While many find the facility beautiful and clean, some reviewers noted significant issues with responsiveness and staffing levels during certain shifts.”
Quality Themes
Strengths
- Friendly and professional nursing and therapy staff
- High-quality, delicious bistro-style food
- Clean and beautiful facility
- Effective physical and occupational therapy
Concerns
- Hygiene neglect and delayed showers in memory care (mentioned by 2 reviewers)
- Inconsistent medication administration and dosing errors
- Slow nursing response times and overburdened staff (mentioned by 2 reviewers)
- Frequent and significant rent increases
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about the bistro-style dining here; could you tell us more about how the meal service works and how much variety there is for daily menus?
- 2The facility looks beautiful and very well-maintained; what is your routine for ensuring all common areas and resident rooms stay consistently clean?
- 3How does the nursing team manage medication schedules and double-check dosages to ensure everything is administered accurately and on time?
- 4In the event of a medical emergency or a sudden change in health during the night, what is the specific protocol for getting a nurse to a resident's side?
- 5For residents who may need more specialized support, how do you ensure that personal care needs, like scheduled showers, are prioritized and never missed?
- 6What kind of social activities or group outings are available to help residents stay engaged and connected with the community?
Personalized based on this facility's data
Key Review Excerpts
“Truly remarkable team and facility at Blue Heron. My mother was welcomed several weeks ago and we could not have been more blessed. Erik and Vanessa, along with the skilled nursing and LTC teams have been nothing short of phenomenal.”
“Memory care neglecting all of the patients everyone doesn’t get their showers on time they don’t change people on time I’m here everyday and it’s the same story and lack of care”
“They failed to give him his medicine one evening which is a problem because he has Parkinson's and is dependent on timely medication. Several times they attempted to give him the wrong dose of medication despite his meds being clearly annotated in his chart.”
State Inspection History
State Inspections
Source: FL State Licensing Agency
Key Findings
13 deficiencies from 5 inspections
May 15, 2025Routine11Report
RESIDENT CARE - ELOPEMENT STANDARDS
STAFFING STANDARDS - STAFF
BACKGROUND SCREENING CLEARINGHOUSE
MEDICATION - ASSISTANCE WITH SELF-ADMIN
TRAINING - STAFF IN-SERVICE
MEDICATION - LABELING AND ORDERS
TRAINING - HIV/AIDS
ALZHEIMER DISEASE/DEMENTIA; TRAINING
ADMISSIONS - CONTINUED RESIDENCY
TRAINING - DO NOT RESUSCITATE ORDERS
RECORDS - FACILITY
Mar 26, 2024Complaint
MEDICATION - LABELING AND ORDERS
MEDICATION - STORAGE AND DISPOSAL
May 9, 2023RoutineCleanReport
No deficiencies found during this inspection.
Dec 20, 2021OtherCleanReport
No deficiencies found during this inspection.
Jun 4, 2021OtherCleanReport
No deficiencies found during this inspection.
Apr 15, 2021EnforcementPenaltyReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
Blue Heron Health and Rehabilitation LLC
for profit
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
201 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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