Advanced Health Care of Hanover
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 68 Google reviews
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What this means for your family
This facility is an excellent choice for short-term physical therapy, as the therapy team is highly regarded for helping patients regain strength. However, families must be vigilant; please monitor your loved one's wound care and medication administration daily, as multiple reviewers have flagged these as areas of concern. Do not hesitate to be present for discharge planning, as communication regarding transitions has been reported as inconsistent.
Google Reviews
Google Reviews
68 reviews on Google“Advanced Health Care of Hanover is frequently praised for its modern, hotel-like facility and an exceptionally strong physical and occupational therapy department that helps patients regain mobility. However, there is a significant divide in experiences, with multiple families reporting serious concerns regarding nursing oversight, wound care management, and communication during discharge or medical emergencies. While many patients have excellent short-term rehab outcomes, others have reported neglect and dangerous medication errors.”
Quality Themes
Tap a score for detailsStrengths
- High-quality physical and occupational therapy
- Modern, clean, and hotel-like facility
- Professional and encouraging therapy staff
- Private rooms and amenities
Concerns
- Neglect of wounds and medical conditions leading to hospitalizations (mentioned by 4 reviewers)
- Medication administration errors and delays (mentioned by 3 reviewers)
- Poor communication with families regarding discharge and patient status (mentioned by 3 reviewers)
- Understaffing leading to slow response times for basic needs (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 71 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's focus on high-quality physical and occupational therapy, how do you ensure that nursing staff and therapists coordinate effectively to maintain a resident's overall health and wound care during their recovery?
- 2Could you walk me through the specific protocols in place to ensure medication administration is accurate and timely for residents?
- 3How do you keep family members informed about changes in a loved one's medical status or upcoming discharge plans to ensure we are always in the loop?
- 4With the facility having a 4-star staffing rating, what is your current process for ensuring residents receive prompt assistance when they use their call lights for basic daily needs?
- 5Since the facility is known for its modern, hotel-like environment, what kind of social activities or community engagement programs are available to keep residents active and connected during their stay?
- 6In the event of a medical complication or a sudden change in condition, what is your internal procedure for escalating care and notifying the family?
Personalized based on this facility's data
Key Review Excerpts
“The wound was neglected so poorly that it escalated to the point where the wound got so infected he had severe infection and needed a week long hospital stay from.”
“The grounds and building itself are absolutely beautiful, and the physical therapy team is astounding. Michelle (P.T.) and Kyra (O.T.) were absolutely fantastic in every way.”
“A major safety concerns that I witnessed was the facility using different staffing/nursing agencies, which created medication dispensing issues. My friend was given a very dangerous medication twice by accident.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 3 measures
3
measures
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has faced multiple complaint-triggered deficiencies, with families filing reports about issues including care quality, medication management, and medical records access. The most recurring problems involve care planning and treatment, fire safety systems, and daily care assistance. While all deficiencies show correction dates, the pattern of complaints and repeated issues across surveys suggests ongoing challenges with fundamental care standards that families should carefully evaluate.
Jun 29, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Jun 18, 2025Routine11
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Apr 8, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Mar 4, 2025Complaint1
Resident Rights Deficiencies
Let each resident or the resident's legal representative access or purchase copies of all the resident's records.
Feb 19, 2025Complaint2
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Feb 7, 2025Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Federal Penalties
Fine
Jan 22, 2024
$3,387
Ownership & Operations
Who Operates This Facility
Advanced Health Care of Hanover
for profit
Chain Affiliation
Advanced Health Care
26 facilities nationwide
Chain avg rating: 4.7/5 · Rank 25 of 25 (Worst)
Ownership & Management
Owners
New Ahc Holdings, LLC
Owner · Organization
The Gail Miller Gst Trust
Owner (parent company) · Organization
The Bryan Miller Utah Dynasty Trust Dated April 22, 2014
Owner (parent company) · Organization
The G&h Miller Utah Trust Dated February 26, 2019
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
68 reviews from families & visitors
Official Website
Visit ahcfacilities.com
Medicare data downloads
Original nursing home datasets
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