Bethany Pointe Health Campus
Strong Medicare quality ratings; families often praise clean, well-maintained physical environment. Still worth an in-person visit.
based on 37 Google reviews
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What this means for your family
While Bethany Pointe offers a clean environment and strong rehab services, there is a clear divide in the quality of care between units. Families should conduct a tour specifically of the skilled nursing wing and ask direct questions about staffing ratios on weekends and the protocol for responding to call lights.
Google Reviews
Google Reviews
37 reviews on Google“Bethany Pointe Health Campus receives polarized feedback, with many families praising the facility's cleanliness, modern environment, and the genuine warmth of specific staff members. However, there are recurring, serious reports of neglect, particularly regarding slow response times to call lights, hygiene issues in the skilled nursing wing, and concerns over medication management. Families should be aware that experiences appear to vary significantly depending on the specific unit and staff on duty.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained physical environment
- Warm and attentive individual staff members
- Strong rehab and therapy programs
- Welcoming admissions and front desk staff
Concerns
- Slow or non-existent response to call lights (mentioned by 4 reviewers)
- Hygiene and cleanliness issues in skilled nursing/rehab (mentioned by 2 reviewers)
- Medication management errors or missing medication (mentioned by 2 reviewers)
- Staffing shortages leading to neglect (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 40 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve the daily resident experience?
- 2With the rehab and therapy programs being a noted strength here, how do you ensure that level of attentive care carries over into the daily assistance provided on the nursing floor?
- 3What specific protocols are in place to ensure medication management is accurate and that residents receive their doses exactly as scheduled?
- 4When a resident uses their call light, what is the standard procedure for ensuring a timely response, especially during shift changes or busy times of the day?
- 5Given the importance of maintaining a clean and comfortable environment, how often are the skilled nursing rooms deep-cleaned and monitored for hygiene standards?
- 6What does a typical day look like for a resident here, and how do you encourage social engagement among the 74 residents to keep them active and connected?
Personalized based on this facility's data
Key Review Excerpts
“My grandma was stuck in her chair for days because no one would help the the woman who can’t move her legs to the bed! She had no water!”
“Walk to the back of the facility where skilled nursing and rehab exist. Here, the smell of urine and defecation will overwhelm you.”
“She had excellent care, from the aids to the nurse practitioner. She had therapy 5 times a week. The therapist were very good. She had a very nice big clean room.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
13
measures
2
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Bethany Pointe has a pattern of recurring safety deficiencies, particularly with fire safety systems, electrical equipment, and accident prevention measures, with families filing complaints about care planning and medication management. While most issues have correction dates, the same problems reappear across multiple surveys, including accident hazards cited twice and fire extinguisher maintenance failing repeatedly, suggesting ongoing compliance challenges that warrant careful consideration during your visit.
Feb 9, 2026Complaint2
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 17, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 13, 2025Routine11
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Egress Deficiencies
Have horizontal exits used in accordance with safety requirements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Jun 19, 2024Routine3
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Oct 31, 2023Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Jun 6, 2023Routine7
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Ownership & Operations
Who Operates This Facility
Bethany Pointe Health Campus
for profit
Chain Affiliation
Trilogy Health Services
124 facilities nationwide
Chain avg rating: 4.0/5 · Rank 48 of 120
Ownership & Management
Owners
Hancock Regional Hospital
Owner · Organization
Barney, Leigh
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Davis, David
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
37 reviews from families & visitors
Official Website
Visit bethanypointehc.com
Medicare data downloads
Original nursing home datasets
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