Edgewater Woods
Strong Medicare quality ratings; families often praise compassionate and friendly nursing staff. Still worth an in-person visit.
based on 56 Google reviews
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What this means for your family
While Edgewater Woods has a strong reputation for end-of-life care and therapy, the recent increase in reports regarding neglect and slow response times is concerning. When touring, we strongly recommend asking for specific protocols on how call lights are monitored and how medication administration is verified to ensure your loved one's safety.
Google Reviews
Google Reviews
56 reviews on Google“Edgewater Woods receives highly polarized feedback, with many families praising the facility for its compassionate staff and homelike atmosphere, while others report severe incidents of neglect and poor communication. Critical concerns frequently involve slow response times to call lights, staffing shortages, and failures in medical oversight. Prospective families should be aware of the stark contrast between the positive experiences of some and the alarming reports of neglect from others.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and friendly nursing staff
- Homelike, clean facility environment
- Effective physical therapy team
- Supportive end-of-life care
Concerns
- Slow response times to call lights and requests for assistance (mentioned by 4 reviewers)
- Inadequate communication and lack of responsiveness from management (mentioned by 3 reviewers)
- Reports of neglect and failure to provide basic care (hygiene, hydration, medication) (mentioned by 4 reviewers)
- Unprofessional staff behavior and poor attitudes (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 59 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that management is quite active in responding to online feedback; how does that commitment to communication translate into how you keep families updated on their loved one's daily progress?
- 2Given that the facility has a 2-star staffing rating, what specific protocols do you have in place to ensure that call lights are answered promptly and that residents receive timely assistance with hygiene and hydration?
- 3Could you walk me through your current medication management process to help me understand how you ensure accuracy and consistency for residents?
- 4I’ve read great things about your physical therapy team; how do they collaborate with the nursing staff to ensure residents stay active and engaged throughout the week?
- 5When a resident has an urgent medical need or an emergency, what is the standard procedure for notifying the family and coordinating with their primary physician?
- 6Since you strive for a homelike environment, what are some of the most popular daily activities or social events that help residents feel connected to the community here?
Personalized based on this facility's data
Key Review Excerpts
“My uncle was well taken care of before his passing. His wishes were to pass at his home with his family and they made it happen.”
“It would take 15 - 35 minutes for a call light to be answered on the skilled unit. This is unacceptable.”
“They didn't give him his antibiotics for DAYS. They didn't check on him. The nurses had vapes on the med cart and would sit at the nurses station ON THEIR PHONES ignoring all call lights.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
3
measures
5
measures
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Edgewater Woods has a concerning pattern of complaint-triggered deficiencies, with families filing reports about inadequate care quality, pain management, and protection of residents' belongings. The facility shows recurring issues with electrical safety, infection control, and resident care that persist across multiple surveys from 2023-2025, though the provider has committed to correction dates for all identified problems.
Aug 29, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Jun 10, 2025Complaint1
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Mar 20, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Feb 14, 2025Routine6
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Ensure that waiting areas, nurse’s stations, gift shops, and cooking facilities, open to the corridor are properly protected.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Mar 25, 2024Routine4
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 5, 2023Routine8
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Ownership & Operations
Who Operates This Facility
Edgewater Woods
nonprofit
Chain Affiliation
American Senior Communities
91 facilities nationwide
Chain avg rating: 3.8/5 · Rank 50 of 91
Ownership & Management
Owners
The Health and Hospital Corporation of Marion County
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
56 reviews from families & visitors
Official Website
Visit asccare.com
Medicare data downloads
Original nursing home datasets
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