Countryside Manor Health & Living Community
Strong Medicare quality ratings; families often praise kind and hardworking nursing staff. Still worth an in-person visit.
based on 13 Google reviews
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What this means for your family
While some families appreciate the kindness of the staff, the recent reports of delayed medication and unmet basic needs are concerning. I strongly recommend visiting during off-hours to observe staffing levels and asking management specifically how they ensure timely medication delivery and daily hygiene for residents.
Google Reviews
Google Reviews
13 reviews on Google“Countryside Manor Health & Living Community receives polarized feedback, with recent reviews highlighting significant concerns regarding basic care standards and responsiveness. While some visitors praise the staff's kindness, multiple reports indicate issues with medication delays, cleanliness, and the timely provision of basic necessities like water and linens.”
Quality Themes
Tap a score for detailsStrengths
- Kind and hardworking nursing staff
- Generally clean environment
- Responsive to facility equipment issues
Concerns
- Significant delays in medication administration (mentioned by 2 reviewers)
- Lack of cleanliness and basic care (linens, water, hygiene) (mentioned by 2 reviewers)
- Understaffing impacting response times (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 14 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about how kind and hardworking your nursing staff is; how do you support them in maintaining that level of care?
- 2What specific protocols do you have in place to ensure medications are administered accurately and on a consistent schedule?
- 3Could you tell us more about the dining experience and how the menu is planned to ensure residents get nutritious meals?
- 4How does the facility manage communication with families to ensure we are always updated on our loved one's daily well-being?
- 5What is the process for ensuring that personal care needs, like fresh linens and hygiene assistance, are met promptly for every resident?
- 6In the event of a medical emergency during the night, what is the immediate response plan for the residents?
Personalized based on this facility's data
Key Review Excerpts
“Very clean. The staff is very helpful and kind. If you need questions answered by the nursing staff, call EARLY. They, like all facilities right now are understaffed.”
“My friend is there. She is rarely checked on. Her requested meds are given hours after she asks for them. Her refrigerator was moldy.”
“Doesn't seem very clean,a friend of mine is a resident currently and he has a hard time getting things as simple as his meds,water to drink,and even bed linens changed.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
6
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with families filing four complaint reports that led to deficiencies in abuse/neglect response and medication management. The most recurring issues involve fire safety systems, electrical equipment, and medication labeling, with several problems repeating across multiple surveys despite correction dates. While all deficiencies show correction dates, the pattern of repeated violations in critical safety areas and the complaint-triggered findings regarding resident protection suggest families should carefully evaluate this facility's ability to maintain consistent standards.
Feb 23, 2026Routine20
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Egress Deficiencies
Meet other general requirements that are deficient.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Install proper backup exit lighting.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Construct fire resistant interior walls.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Apr 11, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Jan 3, 2025Routine4
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Meet other general requirements that are deficient.
Sep 11, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Jun 24, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Dec 4, 2023Routine14
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Emergency Preparedness Deficiencies
Establish policies and procedures for sheltering.
Ownership & Operations
Who Operates This Facility
Countryside Manor Health & Living Community
government
Chain Affiliation
Cardon & Associates
20 facilities nationwide
Chain avg rating: 3.8/5 · Rank 11 of 20
Ownership & Management
Owners
Riverview Hospital
Owner · Organization
Headley, Kathy
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Moore, Daniel
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Moore, David
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Moore, Stephen
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
13 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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