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Nursing HomeMedicaid Investigative

Bella Terrace Rehabilitation and Nursing Center

On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.

1520 Hawthorne Avenue, Woodland Park · Columbus, OH 4320396 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
1.8/5

based on 25 Google reviews

5
4
3
2
1
Bella Terrace Rehabilitation and Nursing Center Nursing Home in Columbus, OH — Street View
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5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (29 vs median 8.0)
  • High RN turnover (75%)

Bottom 25% in OH · Critically understaffed (RN) · $126,060 in fines

Source: Medicare data

What this means for your family

Given the consistent and severe reports regarding patient safety, medication management, and facility hygiene, this center presents significant risks. We strongly advise families to look for alternative facilities and, if you must consider this location, to conduct an unannounced visit and request recent state inspection reports.

Google Reviews

Google Reviews

25 reviews on Google
Bella Terrace Rehabilitation and Nursing Center faces severe and consistent criticism regarding its cleanliness, quality of care, and staff professionalism. Multiple reviewers report hazardous conditions, including facility disrepair, pest infestations, and significant failures in medication administration and patient safety protocols.

Quality Themes

Tap a score for details
Food1.0Staff1.0Clean0.0ActivitiesN/AMeds0.0MemoryN/AComms1.0ValueN/A

Strengths

  • Occasional instances of kind and helpful individual staff members
  • Effective physical therapy services reported by some residents

Concerns

  • Facility is filthy, run-down, and infested with pests (mentioned by 7 reviewers)
  • Severe medication management errors and delays (mentioned by 5 reviewers)
  • Rude, unprofessional, or neglectful staff behavior (mentioned by 7 reviewers)
  • Poor quality, cold, or missing food for residents (mentioned by 4 reviewers)
  • Lack of communication with families regarding medical emergencies (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

2341.72021(6)2.62022(7)1.02023(3)2.02024(3)1.32025(7)5.02026(1)

Distribution · 27 analyzed

5
3
4
3
3
1
2
1
1
19

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the recent feedback regarding facility maintenance, what is your current protocol for housekeeping and pest control to ensure a clean living environment?
  • 2With the current staffing levels, what specific systems are in place to ensure that medication is administered accurately and on time for every resident?
  • 3Could you walk me through your process for communicating with family members when a resident experiences a change in health status or a medical emergency?
  • 4How do you ensure that the food served is consistently hot and meets the nutritional preferences of the residents?
  • 5What steps are you taking to improve staff training and foster a more supportive, professional environment for both residents and their families?
  • 6Since physical therapy is a noted strength here, how do you integrate those services into the daily routine of residents who are not in active rehabilitation?

Personalized based on this facility's data


Key Review Excerpts

My mother wasn’t safe there. They didn’t follow fall precautions and she fell twice, hitting her head and getting a hematoma. They moved her into a dirty room they didn’t bother cleaning or disinfecting before her arrival.

Memory care family member · 2025☆☆☆☆

Meds up to 6hrs late eday. Cold food. Any items fallen on floor are walked on, over, or kicked to side. IV pick lines left uncapped + used over multiple times.

Rehab patient · 2022☆☆☆☆

The location is old and not all fancy like some of the other locations but the kindness of the administrator and Iesha and Kelliyah two of the aides that helped above and beyond with my mother we were very happy.

Long-term resident's family · 2022★★★★
Source: 25 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.22hrs
29%
Registered nurses for medical care
Total Nursing
3.18hrs
78%
All nurses + aides combined
Staff Turnover
48%
Lower is better (< 30% = good)
RN Turnover
89%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

13

measures

Worse Than Avg

1

measures

Mixed Results

3

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility49.1%
Worse than Avg
Here
49.1%
US
12.1%
OH
28.2%
Franklin
24.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility0.6%
Better than Avg
Here
0.6%
US
15.3%
OH
6.9%
Franklin
7.9%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility1.1%
Better than Avg
Here
1.1%
US
14.4%
OH
5.8%
Franklin
6.5%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility14.7%
Better than Avg
Here
14.7%
US
19.4%
OH
21.6%
Franklin
21.0%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.0%
Better than Avg
Here
99.0%
US
93.4%
OH
92.6%
Franklin
93.7%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility14.7%
Mixed vs Avgs
Here
14.7%
US
15.4%
OH
9.4%
Franklin
10.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.1%
Better than Avg
Here
99.1%
US
81.8%
OH
78.4%
Franklin
80.7%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility88.3%
Better than Avg
Here
88.3%
US
79.7%
OH
75.6%
Franklin
76.8%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.8%
Better than Avg
Here
0.8%
US
1.6%
OH
1.2%
Franklin
1.0%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

29deficiencies
2penalties
Well above state avg (10.1)
24 complaint-triggered
$126,060 in fines

Bella Terrace has concerning patterns of persistent safety hazards and medication management problems, with families repeatedly filing complaints about accident prevention, environmental cleanliness, and pharmaceutical services. Most recurring issues involve maintaining safe, hazard-free areas, proper medication handling, and basic environmental standards including pest control. While the facility corrects individual violations, the same core problems—safety supervision, medication errors, and cleanliness—continue appearing across multiple surveys, suggesting systemic challenges in maintaining consistent care standards.

Jan 29, 2026Complaint
4
0689Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0921Potential for harm · WidespreadCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0925Potential for harm · WidespreadCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Jul 2, 2025Routine
25
0882Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.

0801Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.

0161Potential for harm · WidespreadCorrected

Construction Deficiencies

Use approved construction type or materials.

0232Potential for harm · WidespreadCorrected

Egress Deficiencies

Have corridors or aisles that are unobstructed and are at least 8 feet in width.

0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0271Potential for harm · PatternCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0881Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0553Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow resident to participate in the development and implementation of his or her person-centered plan of care.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0636Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0637Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident when there is a significant change in condition

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0791Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or obtain dental services for each resident.

0825Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or get specialized rehabilitative services as required for a resident.

Jul 2, 2025Complaint
8
0921Potential for harm · WidespreadCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0685Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Nov 25, 2024Complaint
1
0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Aug 20, 2024Complaint
1
0623Potential for harm · PatternCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Jul 1, 2024Complaint
2
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0925Potential for harm · WidespreadCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

Federal Penalties

Fine

Aug 30, 2023

$86,720

Payment Denial

Aug 30, 2023

100-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Bella Terrace Rehabilitation and Nursing Center

Organization Type

for profit

Ownership & Management

Owners

Be Smarts Tr

Owner · Organization

17%

Borenstein, Phillip

Owner

26%

Braunstein, Esther

Owner

8%

Braunstein, Rachel

Owner

8%

Braunstein, Sarah

Owner

8%

Dreifus, Ethan

Owner

10%

Key personnel

Dreifus, EthanW-2 Managing EmployeeBorenstein, PhillipOfficer / DirectorIke, AkikoOfficer / DirectorWeisz, MordechaiOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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