Bedford Care Center of Marion
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 67 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (7 vs median 6)
- High staff turnover (71%)
- High RN turnover (78%)
Bottom 25% in MS · Below recommended RN staffing · Above recommended total nurse staffing · Very high staff turnover · Worst in BEDFORD CARE CENTERS chain · $268,624 in fines
What this means for your family
While the facility is praised for its cleanliness and active social environment, there are serious, recurring reports of medication errors and unprofessional staff conduct. We strongly advise families to conduct unannounced visits and closely monitor medication administration records if a loved one is admitted.
Google Reviews
Google Reviews
67 reviews analyzed“Bedford Care Center of Marion receives polarized feedback, with many reviewers praising the facility's cleanliness and friendly staff, while others report serious concerns regarding patient care. Critical reviews highlight issues with medication management, slow response times, and unprofessional staff behavior, suggesting inconsistent quality of care.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Friendly and welcoming staff
- Active resident engagement
- Good food and dining experience
Concerns
- Medication errors and missed doses (mentioned by 2 reviewers)
- Understaffing leading to slow response times (mentioned by 2 reviewers)
- Unprofessional or aggressive staff behavior (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I've heard wonderful things about the dining experience and the quality of the food here; could you tell me more about the daily meal menus?
- 2What kind of daily activities or social engagement programs do you have in place to keep residents active and involved?
- 3Could you walk me through your specific protocols for ensuring medication is administered accurately and on schedule every day?
- 4With the facility being so well-maintained and clean, how do you manage the cleaning schedule to ensure resident rooms are always comfortable?
- 5How does the nursing team handle call lights and ensure that residents receive timely responses, especially during the night shifts?
- 6In the event of a medical emergency after hours, what is the specific process for contacting physicians and coordinating urgent care?
Personalized based on this facility's data
Key Review Excerpts
“The food is amazing and you feel as tho you are in a restaurant! It is also extremely clean!”
“Wrong medicine dosage at times, some of her meds were skipped / not given for many days, we pleaded for days for the doctor to come to her room to check... She has been soiled in her brief and laid in it for hours!!”
“Nice rooms. Good food. Activities staff is great. Clinical staff communicates with families.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
9
measures
4
measures
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents with depression symptoms
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed multiple complaints that triggered 10 deficiencies, with concerning patterns in abuse protection, care planning, and accident prevention recurring across recent surveys from 2023-2024. The facility has struggled with developing proper care plans (cited 6 times) and protecting residents from abuse or neglect (cited twice), though all violations show correction dates from the provider.
Mar 12, 2026Routine9
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Resident Rights Deficiencies
Honor the resident's right to manage his or her financial affairs.
Resident Rights Deficiencies
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nov 25, 2024Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 11, 2024Routine16
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Jan 30, 2024Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Nov 16, 2023Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Oct 5, 2023Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Federal Penalties
Fine
Nov 25, 2024
$6,370
Fine
Nov 25, 2024
$6,371
Fine
Oct 5, 2023
$232,114
Payment Denial
Oct 5, 2023
40-day denial
Ownership & Operations
Who Operates This Facility
Bedford Care Center of Marion
for profit
Chain Affiliation
Bedford Care Centers
7 facilities nationwide
Chain avg rating: 3.0/5 · Rank 7 of 7 (Worst)
Ownership & Management
Owners
Bedford Health Properties, LLC
Owner · Organization
Bevon, Nicole
Owner
Estate of Janet F. Mcelroy
Owner (parent company) · Organization
Mcelroy, Michael
Owner (parent company)
Worrell, Stephen
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
67 reviews from families & visitors
Official Website
Visit bedfordcarecenters.com
Medicare data downloads
Original nursing home datasets
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