The Oaks Rehabilitation and Healthcare Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 36 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Above-median deficiencies (12 vs median 6)
- High staff turnover (59%)
Bottom 25% in MS · Below recommended RN staffing · Worst in CONSULATE HEALTH CARE/INDEPENDENCE LIVING CENTERS/NSPIRE HEALTHCARE/RAYDIANT HEALTH CARE chain · $42,487 in fines · Abuse citation
What this means for your family
While the facility is noted for effective short-term rehabilitation, the recurring reports of neglect and communication failures are significant red flags. If you choose this facility, maintain a very high level of daily involvement in your loved one's care and ensure you have direct contact information for nursing leadership to bypass general phone lines.
Google Reviews
Google Reviews
36 reviews analyzed“The Oaks Rehabilitation and Healthcare Center receives highly polarized feedback, with numerous reports of severe neglect, poor hygiene, and inadequate staffing. While some families report positive experiences with therapy and staff, the recurring themes of patient safety concerns, unresponsiveness, and poor management suggest significant inconsistencies in care quality.”
Quality Themes
Tap a score for detailsStrengths
- Effective short-term rehabilitation therapy
- Clean and well-maintained facility environment
- Occasional instances of compassionate, attentive nursing staff
Concerns
- Neglect and poor hygiene (soiled linens, bed sores, delayed assistance) (mentioned by 5 reviewers)
- Poor communication and difficulty reaching staff/management (mentioned by 4 reviewers)
- Understaffing and slow response times (mentioned by 3 reviewers)
- Poor management and lack of accountability (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; how do you use that family input to improve daily operations and communication with us?
- 2Given that your rehabilitation services are highly regarded, how do you ensure that same level of focused attention and hygiene care carries over into the long-term nursing side of the facility?
- 3With the current staffing levels, what is your specific protocol for ensuring residents receive timely assistance with call lights and personal care needs throughout the night?
- 4Could you walk me through your process for medication management and how you keep families updated if there is a change in a resident's health status?
- 5What steps are being taken to improve the consistency of the dining experience and ensure that residents are receiving the nutritional support they need?
- 6How do you monitor and prevent skin integrity issues, such as bed sores, for residents who require regular assistance with repositioning?
Personalized based on this facility's data
Key Review Excerpts
“The CNA’s don’t stay because they see the treatment in don’t have the heart to stay, my brother is currently still in the facility I have to say because it not a nursing home the pt is on their own. He has been over medicated twice was hospitalized.”
“It's hard to get them to come check on you ,there was only one nice nurse (Lucy) that cared great for her and checked on her always and would do the cna's work.”
“The therapy department worked very hard with him and he was able to discharge home . Would recommend this facility to others.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
4
measures
1
measures
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents with depression symptoms
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have repeatedly filed complaints against this facility, triggering 14 deficiency findings, with serious concerns about abuse protection and neglect prevention appearing multiple times across different years. The facility has ongoing problems with abuse prevention policies, nursing staffing levels, and care planning that persist despite corrections. While most deficiencies show correction dates, the pattern of recurring complaints about resident safety and inadequate staffing raises significant red flags for prospective families.
Nov 19, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Jun 26, 2025Routine7
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 26, 2025Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Apr 4, 2025Complaint8
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Feb 26, 2025Complaint3
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Mar 28, 2024Complaint2
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Federal Penalties
Fine
Feb 26, 2025
$28,730
Fine
Mar 28, 2024
$8,827
Fine
Nov 28, 2023
$4,930
Ownership & Operations
Who Operates This Facility
The Oaks Rehabilitation and Healthcare Center
for profit
Chain Affiliation
Consulate Health Care/independence Living Centers/nspire Healthcare/raydiant Health Care
36 facilities nationwide
Chain avg rating: 2.3/5 · Rank 24 of 35 (Worst)
Ownership & Management
Owners
Meridian Parentco LLC
Owner · Organization
Lauderdale Holdco LLC
Owner (parent company) · Organization
Msop Holdco LLC
Owner (parent company) · Organization
Nu C II Irrevocable Trust
Owner (parent company) · Organization
Nu C Irrevocable Trust
Owner (parent company) · Organization
Snf Care Centers LLC
Owner (parent company) · Organization
Zenith Holdco II LLC
Owner (parent company) · Organization
Zenith Holdco LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
36 reviews from families & visitors
Official Website
Visit theoaksrehab.com
Medicare data downloads
Original nursing home datasets
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