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Nursing HomeMedicaid Investigative

Beaufont Health and Rehabilitation Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

200 Hioaks Road, Hioaks · Richmond, VA 23225120 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.3/5

based on 250 Google reviews

5
4
3
2
1
Beaufont Health and Rehabilitation Center Nursing Home in Richmond, VA — Street View
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6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (15 vs median 11.0)
  • High staff turnover (64%)
  • High RN turnover (67%)

Below average in VA · Below recommended RN staffing · $8,197 in fines

Source: Medicare data

What this means for your family

This facility features a highly regarded rehabilitation department that has helped many patients recover successfully. However, families must be vigilant; multiple reports of neglect, poor communication, and hygiene issues suggest you should visit frequently and unannounced. We strongly recommend asking specifically about current nurse-to-patient ratios and the protocol for overnight monitoring before admission.

Google Reviews

Google Reviews

250 reviews on Google
Beaufont Health and Rehabilitation Center receives highly polarized feedback, with many families praising the dedicated physical therapy team and specific nursing staff, while others report severe neglect and systemic operational failures. While some visitors describe a clean and professional environment, multiple families have raised urgent concerns regarding poor communication, inadequate staffing levels, and failures in basic hygiene and medical care. Families considering this facility should be aware that experiences appear highly dependent on the specific wing or shift, with significant complaints centered on the quality of overnight care.

Quality Themes

Tap a score for details
Food5.0Staff6.0Clean6.0Activities7.0Meds3.0Memory5.0Comms3.0ValueN/A

Strengths

  • Highly effective physical and occupational therapy teams
  • Specific nursing and CNA staff noted for compassion
  • Clean and well-maintained facility environment
  • Responsive administrative leadership in some cases

Concerns

  • Chronic understaffing leading to neglect (mentioned by 9 reviewers)
  • Poor communication and difficulty reaching administration (mentioned by 6 reviewers)
  • Hygiene issues, including odors and lack of clean linens/supplies (mentioned by 5 reviewers)
  • Unresponsive or rude overnight nursing staff (mentioned by 4 reviewers)
  • Delayed or missed medication and wound care (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

2344.82021(11)4.22022(60)4.52023(43)4.22024(40)4.52025(36)4.02026(20)

Distribution · 210 analyzed

5
148
4
28
3
9
2
1
1
24

How They Respond to Reviews

97%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1Given that the facility has a 1/5 staffing rating, what specific steps are you taking to ensure that residents receive timely assistance and consistent care throughout the day and night?
  • 2I noticed some feedback regarding communication challenges; what is the best way for family members to reach the administration or nursing leadership when they have urgent questions or concerns?
  • 3We read that the therapy team is highly regarded here; how do you integrate those physical and occupational therapy sessions into the daily routine for residents?
  • 4With the recent focus on hygiene and supply management, could you walk us through your current process for ensuring that residents have consistent access to clean linens and essential personal care supplies?
  • 5How does your nursing team manage medication administration and wound care to ensure that these critical tasks are never delayed or missed?
  • 6I see that you are active in responding to feedback online; how do you use that family input to make tangible improvements to the quality of life here at Beaufont?

Personalized based on this facility's data


Key Review Excerpts

The PT staff and OT staff especially Mike and Catherine took excellent care of me. The CNA’s and the nurses were extremely kind and caring.

Rehab patient · 2026★★★★★

The facility is very clean. They had all supplies needed to do my job. The staff was very nice and helpful.

Staff/Professional · 2023★★★★

My husband was a patient at Beaufont from May 23, 2024 until June 6, 2024... Upon entering the wing he was in you could smell urine coming from the rooms.

Long-term resident's family · 2024☆☆☆☆
Source: 250 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.41hrs
54%
Registered nurses for medical care
Total Nursing
2.95hrs
72%
All nurses + aides combined
Staff Turnover
63%
Lower is better (< 30% = good)
RN Turnover
75%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

11

measures

Worse Than Avg

5

measures

Mixed Results

1

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility82.4%
Worse than Avg
Here
82.4%
US
12.1%
VA
16.9%
Richmond city
23.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility33.2%
Worse than Avg
Here
33.2%
US
19.4%
VA
22.0%
Richmond city
18.7%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility7.4%
Better than Avg
Here
7.4%
US
15.3%
VA
16.4%
Richmond city
10.0%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.1%
Better than Avg
Here
99.1%
US
93.4%
VA
91.0%
Richmond city
90.3%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility7.3%
Better than Avg
Here
7.3%
US
14.4%
VA
15.3%
Richmond city
7.9%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
VA
94.0%
Richmond city
94.8%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility97.5%
Better than Avg
Here
97.5%
US
79.8%
VA
73.6%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility95.4%
Better than Avg
Here
95.4%
US
81.8%
VA
73.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.6%
Better than Avg
Here
0.6%
US
1.6%
VA
1.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

15deficiencies
1penalties
Above state avg (14.5)
15 complaint-triggered
$8,197 in fines

Beaufont has recurring serious problems, with families filing complaints that triggered recent investigations in 2024. The facility struggles most with resident rights violations, care planning failures, and medication management errors - issues that persist across multiple surveys from 2019 to 2024. While the provider reports correcting deficiencies, the pattern of repeated violations in core care areas raises concerns about sustained quality improvement.

Oct 3, 2024Complaint
2
0695Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

May 14, 2024Complaint
13
0658Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0622Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0661Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0727Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

May 14, 2024Routine
6
0291Potential for harm · PatternCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0221Potential for harm · IsolatedCorrected

Egress Deficiencies

Provide rooms that can be unlocked from inside without a key.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0916Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have a battery powered remote alarm panel in a location accessible by operating personnel.

May 24, 2022Routine
10
0658Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0760Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0886Potential for harm · PatternCorrected

Infection Control Deficiencies

Perform COVID19 testing on residents and staff.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Feb 14, 2019Routine
26
0801Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0355Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0925Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

0161Potential for harm · PatternCorrected

Construction Deficiencies

Use approved construction type or materials.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0679Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0804Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0808Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0914Minimal · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0353Minimal · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0919Minimal · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the use of electrical equipment.

Federal Penalties

Fine

Oct 3, 2024

$8,197

Ownership & Operations

Who Operates This Facility

Owner / Operator

Beaufont Health and Rehabilitation Center

Organization Type

for profit

Chain Affiliation

Chain Name

Lifeworks Rehab

Chain Size

66 facilities nationwide

Chain avg rating: 2.1/5 · Rank 29 of 57

Ownership & Management

Owners

Beaufont Holdings I LLC

Owner · Organization

100%

Ak 2003 Family Trust

Owner (parent company) · Organization

AL 2003 Family Trust

Owner (parent company) · Organization

Central Bay LLC

Owner (parent company) · Organization

Charles 1994 Family Grantor Trust

Owner (parent company) · Organization

Edward 1998 Family Grantor Trust

Owner (parent company) · Organization

Golden 2017 Family Grantor Trust

Owner (parent company) · Organization

Golden 2017 LLC

Owner (parent company) · Organization

Matt 2002 Family Grantor Trust

Owner (parent company) · Organization

Matt 2002 LLC

Owner (parent company) · Organization

Mrcz Central LLC

Owner (parent company) · Organization

Nathan 5604 & Family LLC

Owner (parent company) · Organization

Nathan 5604 Family Grantor Trust

Owner (parent company) · Organization

Nathan 5604 LLC

Owner (parent company) · Organization

Pivotal Central LLC

Owner (parent company) · Organization

Sas 1998 Family Trust

Owner (parent company) · Organization

Saul 2012 Family Grantor Trust

Owner (parent company) · Organization

Key personnel

Terrell, JonathanW-2 Managing EmployeeRybst Central Manager LLCManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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